Timothy Randlett
Timothy Randlett at Merchants Auto
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Timothy Randlett

Director, Commercial Sales

Merchants Auto

1278 Hooksett Rd
Hooksett, NH 03106

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3.4
57 Reviews

Dealership Experience

9 yrs, 5 mos

3.4

57 Reviews

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57 Reviews of Timothy Randlett

April 12, 2024

Dealership Rating
Employee Rating

DO NOT BUY FROM MERCHANTS! !!! THEY LIE!!! I NOW OWN A $45,000 xxx THAT NEITHER MERCHANTS NOR FORD WILL FIX OR STAND BEHIND!!! WISH I HAD FOLLOWED MY 1st THOUGHT AND JUST LEFT!! More

by jaysonsawyer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

March 26, 2024

Dealership Rating
Employee Rating

Great dealership friendly staff great cars clean dealership easy to work with would recommend to anyone More

by quintalalan44
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sales Staff, Lisa Petrucelli

March 26, 2024

Dealership Rating
Employee Rating

First time buyer and Joe was absolutely amazing! Definitely will be going back to get a new car when needed More

by jesyemarie
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

March 01, 2024

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Top Notch Service! Had an issue with my new car and they took care of that Immediately! I am Very Happy with Merchant's ! Will recommend to all family and friends . Wi More

by Divagalour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 12, 2024

Merchants Auto responded

We are so happy to have been able to help! Thanks for your review.

February 25, 2024

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Michael ckols excellent for merchants he helped me with everything we were out of there with a bmw in 1 hour More

by johnnytamayo9
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Mar 12, 2024

Merchants Auto responded

Johnny, congrats on your new BMW! You can't beat efficient and friendly service!

January 25, 2024

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I purchased the van and it took three months to have Merchant "prepare" the van so I could pick it up. More

by bditgen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

December 05, 2023

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Lisa was fantastic working with us electronically for a week until we were able to get to the lot in person from out of state. She was honest and fair with what was a large purchase for us as a small busi More

by levelbestbuilder
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Lisa Petrucelli , Logan that did our paperwork was awesome too

Dec 18, 2023

Merchants Auto responded

Thank you for taking the time to leave a review. We're so happy to hear the team was able to assist you with your new van!

November 01, 2023

Dealership Rating
Employee Rating

I had a great experience with Michael Kolts! Left with a car that was perfect for me the same night! More

by jesseblackler
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sales Staff, Semir Hasanovic , Michael Koltz

Nov 06, 2023

Merchants Auto responded

Jesse, thank you for taking the time to leave a review. We're glad to see you had a handful of positive interactions with our team. Congratulations on your new car!

September 25, 2023

Dealership Rating
Employee Rating

There was confusion on the numbers and bank to use. Took three tries to get it right. Would have thought spending over 40 thousand dollars the vehicle would of had a full tank of fuel. More

by brynn0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sales Staff, Brian Surprenant

September 01, 2023

Dealership Rating
Employee Rating

im still waiting for the vehicule i purchase . My finance is paid and im paying for insurance. Really sadden by the amount of time im having to wait, At this point i will never buy another vehicu More

by dmcdrywallsystemsinc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Sep 05, 2023

Merchants Auto responded

Hello- I believe you already spoke with your sales rep regarding this issue, and everything should be resolved, if you wouldn't mind updating your review to reflect this conversation, we would greatly appreciate it. Thanks- The Merchants Team

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