Tina Dickenson | Page 12
Service Advisor
Southern Dodge Chrysler Jeep Ram FIAT
2747 N Military Hwy
Norfolk, VA 23518
344 Reviews
Write a Review344 Reviews of Tina Dickenson
August 07, 2025
Nice friendly clean facility. Great customer service. Everyone was on time. Great coffee machine. Clean bathrooms everyone was nice nice Great customer service. Everyone was on time. Great coffee machine. Clean bathrooms everyone was nice nice More
Other Employees Tagged: Sam Vanderslice, Tim Winter , Ernest Chalkley, Haley More, Katie Vanostrand
July 23, 2025
I came to the dealership a week before my appointment to schedule my appointment in person because I could not reach anyone on the phone. The person who scheduled my appointment was Tina. She wasn’t friendl schedule my appointment in person because I could not reach anyone on the phone. The person who scheduled my appointment was Tina. She wasn’t friendly, she wasn’t welcoming, to say the least. The day that I came back for my appointment she once again wasn’t welcoming, didn’t greet me and was very dry. The day that I made my appointment, we went over everything that was wrong, and we looked up the vehicle and confirmed that the vehicle was still under warranty, and that was why I was bringing it to the dealership. On the day of my appointment, she proceeded to ask me who do I reach out to for payment since it was a company vehicle. I stated “remember this vehicle is under warranty?”She stated typically vehicles that are 2022 model are not under warranty. I reminded her that we looked it up before I even scheduled the appointment. The overall experience was not good. I was never updated about Anything that was going on with the vehicle. I reached out three different times, and each time I reached out, I received an automated message stating that they received my request and someone will be contacting me. I was never contacted. My employee went and picked up the vehicle without my knowledge, and informed me that they found nothing wrong with the vehicle. It would have been nice to know that my vehicle was picked up and what they found or did not find. I would not recommend this dealership to anyone. More
July 23, 2025
They are honest and reliable. Recently my car broke down on the interstate,, a belt came off. Because I just had my car serviced there they gave me the benefit of the doubt and fi Recently my car broke down on the interstate,, a belt came off. Because I just had my car serviced there they gave me the benefit of the doubt and fixed it for no charge. That’s integrity! More
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