Tina Dickenson | Page 13

The check-in process and check-out process are always very smooth. Every customer service representative who has helped is very thorough and helpful. very smooth. Every customer service representative who has helped is very thorough and helpful. More

by patrick.cohen84 Verified Customer Verified Customer

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I called in early on a Saturday in June, not only did you say you could take care of me , y’all let me go in as soon as I got there early. The service manager was so polite and efficient.. The tech was prof say you could take care of me , y’all let me go in as soon as I got there early. The service manager was so polite and efficient.. The tech was professional and courteous.. Always have a great experience with Southern Dodge… Your standards are beyond the pale truly.. More

by EDWARDCOLDEN3 Verified Customer Verified Customer

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Service was fast and communication was clear. Just received oil change and state inspection with filters. Just received oil change and state inspection with filters. More

by austin_frisby Verified Customer Verified Customer

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This is not going to be a pleasant review. Day 1: Took my 2012 Ram 1500 in for a state vehicle inspection, and found that there was a safety issue that had to be fixed, before the truck w Day 1: Took my 2012 Ram 1500 in for a state vehicle inspection, and found that there was a safety issue that had to be fixed, before the truck would meet the requirements to pass. After discussing the cost, told the service scheduler to go ahead and fix the issue. Parts needed ordered, and that one would be there the next day. Day 2 : called to check on the status of my vehicle and was introduced to "Pam" the AI phone answering system, annoying as when you go through the system, tow or three times you are still never connected to who you need to speak to. At the same time, im calling 8-10 times a day, becaues no one from the service department is calling me back, Meanwhile the person originally who i was working with was either promoted or something, so now i had no point of contact, but perseverance and growing irratibility on my part continued to try and get ahold of a live person, luckly i did. i was told that i needed another part, and what day it would arrive, a full 16 days after i took the vehicle in. Nothing takes 16 days to ship! From Michigan to VA, i can do that drive in less that 16 hours!!! In that 16 days , i never once did i recived a call back from the service department, with a status update, not 1 single time!!! Blame "Pam" horrible system that they should get rid of, put an actual live person on the phone, that knows what they are doing, and watch servive improve. Day 16: I arrived as soon as the Dealership opened, and walked it to the service desk, and was directed to Tina, she appoligized for the situation, and understood my fustrations with the situation, it's because of her that the at least get 2 stars, because i wanted to give this trip a 0. She explained thesituation that had resulted in her now taking the scheduling of repairs for my vehicle, and promiced that it was being worked on. Also handed me a business card with a direct line to her to avoid "Pam". 3 hours later the driver was picking me up to pick up my vehicle, cost more that the original assesment, then found out the the 15% off coupon for repairs on their sight only covers $50.00. During the inital inspection, another issue was discoverd... Now do i dare go back, been taking the vehicle there for years and this isn't the first time it's taken a little longer or cost me a litte more. Every thing is working fine now. I wasn't happy with the situation, as my other vehicle is maintaing by a different Southern dealership, and i have never had an issue there. Ask for a copy of what they want to do with the estimat on it, and most importantly get that contact card, and avoid "Pam" as much as possible More

by DANA_MARTIN40 Verified Customer Verified Customer

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The service team took care of my vehicle with care and integrity, I couldn’t be more pleased with the experience! integrity, I couldn’t be more pleased with the experience! More

by XABIEREDESIGNS Verified Customer Verified Customer

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So my car was fixed and i am ok with having my car back running 🤷🏾‍♂️🤷🏾‍♂️ running 🤷🏾‍♂️🤷🏾‍♂️ More

by jossyoyedun15 Verified Customer Verified Customer

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I had an appointment to have my truck looked at due to lack of air blowing (a/c, heat, etc). First thing recommended was flushing a/c for a minimum of $685. I then stated that my friend said it sounded li lack of air blowing (a/c, heat, etc). First thing recommended was flushing a/c for a minimum of $685. I then stated that my friend said it sounded like a fuse blew and if they could check that. They instead put me as a drop off, never looked at my truck and I ended up taking it home because I needed a vehicle the next day never even checking the fuse. I watched some you tube videos, swapped a 40v fuse with the HVAC one and had air again. Bought a spare fuse and replaced the blown one. It took me 10-15 minutes watching you tube videos to figure out how to check fuses. A mechanic could’ve checked the fuse probably in 2 minutes and at least fixed the fuse so I could have air. I could’ve then taken it back to determine the root cause at a later date if they wanted to run diagnostics and didn’t have time during my appt time. Extremely disappointed with this dealership for lack of customer service. More

by rachelmiller0421 Verified Customer Verified Customer

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This is the worst service and the service manager tells me he has 40 vehicles waiting. My truck has been into the service dept. approx. 8 time for the samething. You would think they would make my truck a me he has 40 vehicles waiting. My truck has been into the service dept. approx. 8 time for the samething. You would think they would make my truck a priority since they haven't fixed it yet. They can't find out why the HVAC fan shuts off when its excessively hot out side. So their excuse is can't duplicate conditions. I will not recommend Southern Dealerships to anyone. I would advise them to purchase anywhere other than Southern dealerships. xxxx, they fixed my back up camera with a zip tie. Their terrible. There are 3 individual where I work that ahs had bad dealing with your service dept. Your service Department does not deserve any stars. More

by Mike.miller0 Verified Customer Verified Customer

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Very friendly, efficient and customer-focused. I felt valued and appreciated as a Southern customer even though my car came from a different Southern dealership. Five star service, all the way! I felt valued and appreciated as a Southern customer even though my car came from a different Southern dealership. Five star service, all the way! More

by merankert Verified Customer Verified Customer

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Accessible employees, easy. to do business with through the on line app, followed through on commitments to do business with through the on line app, followed through on commitments More

by larryw1982 Verified Customer Verified Customer

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