Tina Dickenson | Page 30

I wouldn’t recommend this dealership for repairs. Original review posted on January 19th, 2024: The vehicle needed some maintenance repairs and now the dealership has had the vehicle over 2 months. I Original review posted on January 19th, 2024: The vehicle needed some maintenance repairs and now the dealership has had the vehicle over 2 months. I was told the warranty only covers 6 days for a loaner and I was set up with a rental, but I was only allowed to keep it for 5 days. I had the vehicle towed in early November and I was told early December it would be ready the week of December 18th. I was then told it was be ready January 5th and then on January 4th I was advised it wouldn’t be ready in the 5th but it would be ready the week of the week of January 8th. Today is January 19th and still no update since the beginning of January. I’ve tried calling and leaving voicemails several times to no avail. I’ve also called and requested to speak to a service manager, the first time I did not get to speak to a service manager as the receptionist said she was able to talk to the service advisor and she told her it would be January 5th. I called again today and requested to speak to a service manager since my calls do not get returned and I need my vehicle, I’ve been on hold for OVER 45 MINUTES. The receptionist checked in after the first few minutes to let me know she was “still here” and that she was checking with them. Purchasing from here is alright but I do not recommend getting your vehicle serviced here. Update: After posting this, I was contacted regarding my vehicle and was set up with a rental. I was asked could l remove the survey and I did with intentions to reshare my story once repairs were completed. More

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Great service with professional and courtesy employees. Clean waiting area and clean restrooms. Pretty swift with the wait time Clean waiting area and clean restrooms. Pretty swift with the wait time More

by j.mayo54 Verified Customer Verified Customer

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Communication is terrible. Their whole business model seems to be designed to keep you from speaking to anyone in a position of authority. Sales may be fine, but I’d be hard pr Their whole business model seems to be designed to keep you from speaking to anyone in a position of authority. Sales may be fine, but I’d be hard pressed to buy a car from them because I do not trust their service dept. More

by rcorby8391 Verified Customer Verified Customer

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I was able to receive an oil change in a timely manner and on time! and on time! More

by Don Verified Customer Verified Customer

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Thier walk in service was very accommodating. All the service providers were very friendly, and courteous. All the service providers were very friendly, and courteous. More

by maxwelltam Verified Customer Verified Customer

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Awesome job on oil and inspection services. Could improve on setting up recall appointments and the extended warranty purchase does not work like it was explained to me. So some issues still g Could improve on setting up recall appointments and the extended warranty purchase does not work like it was explained to me. So some issues still go unresolved. Lesson learned; read the fine print, Sadly it's a multi step process over weeks & months, that you want to quit and just pay the out of pocket cost. More

by NAVY_BLUE_US Verified Customer Verified Customer

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Absolutely World-Class customer service. Hands down the most attentive staff that we have ever encountered in the automotive repair business. Hands down the most attentive staff that we have ever encountered in the automotive repair business. More

by pizzabellavista.va Verified Customer Verified Customer

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Much better experience than a year ago! My service advisor was amazing and so helpful My service advisor was amazing and so helpful More

by CLSPRABERRY Verified Customer Verified Customer

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The service is was great, and Tina Dickinson is always a pleasure to work with. She got my issue fixed, but also made me aware of some other things I need to take care of in the future. Thanks! pleasure to work with. She got my issue fixed, but also made me aware of some other things I need to take care of in the future. Thanks! More

by waynepcreed Verified Customer Verified Customer

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Lowan is amazing and always great to work with when purchasing a vehicle at the dealership. purchasing a vehicle at the dealership. More

by FUTRPGA Verified Customer Verified Customer

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