Tina Dickenson | Page 9

I was very pleased with the service personnel. Tina was very thorough and got me in and out in a reasonable amount of time. The mechanic Mike Leonard explained what he had done to my vehicle and Tina was very thorough and got me in and out in a reasonable amount of time. The mechanic Mike Leonard explained what he had done to my vehicle and I’ve experienced no issues with his work. I have no doubt I had a true professional working on my Jeep Wrangler. I will more than likely schedule future service work there. More

by markantal7 Verified Customer Verified Customer

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Had an excellent deal and service work done by this dealership would definitely recommend going dealership would definitely recommend going More

by lckdeez69 Verified Customer Verified Customer

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They clearly explained options to solve my issue which was greatly appreciated - big positive! The service center was very unresponsive and I did not know the status of my vehicle or when it would be read was greatly appreciated - big positive! The service center was very unresponsive and I did not know the status of my vehicle or when it would be ready for almost 3 days. Initially brought it in on Sat and was told it might be done that day but unlikely, which was fine. Had to call multiple times Monday afternoon and finally got a call back that it would be ready 1st thing Tuesday. Had to call late Tuesday afternoon for status and was eventually informed it was ready.very dissatisfied with not knowing the status of my vehicle and the amount of time it took to replace ONE battery terminal connector when I booked an appointment 1 month out. Service desk personnel were very pleasant but not proactive in providing vehicle status. Separate but very important note *please revise your call system*! The AI agent that answers is not helpful and for following all of the prompts to get to the service desk, it's ridiculous that when I would reach a person I would still be transferred to a different number 1 to 2 times each time I called. I also never was able to reach someone on the phone at the service desk. I would always have to leave a voicemail and get called back. More

by Tucker Verified Customer Verified Customer

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Very fast excellent customer service in and out in 20 mins for a oil change will bring my car back mins for a oil change will bring my car back More

by Cameron Verified Customer Verified Customer

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My experience at this dealership was amazing. The customer service was excellent, they went above and beyond. The customer service was excellent, they went above and beyond. More

by Eric Verified Customer Verified Customer

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Have nothing to say at this present moment. Why do you require these surveys anyway. Why do you require these surveys anyway. More

by CAWD34 Verified Customer Verified Customer

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I'll be very cautious with the sales department due to my past experience, but the service department is outstanding. past experience, but the service department is outstanding. More

by sgaines022 Verified Customer Verified Customer

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Great service experience. Had my 20K service done while I waited. My service advisor Tina Dickenson was great. She listened to my questions and concerns and worked hard to ma Had my 20K service done while I waited. My service advisor Tina Dickenson was great. She listened to my questions and concerns and worked hard to make sure I got my Grand Cherokee back as soon as possible. The waiting room was good and they have coffee and snacks too. More

by lemew239 Verified Customer Verified Customer

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I think the lady that waited on me was Tina , she was very nice and explained what they done to my jeep, so far it has not made the whistle noise 🤞🏽 I was surprised that I had to wait like 10 days ju very nice and explained what they done to my jeep, so far it has not made the whistle noise 🤞🏽 I was surprised that I had to wait like 10 days just for a appointment, but they had my jeep don’t in 2 days More

by sailsupkp Verified Customer Verified Customer

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My experience with the teams was great. .. Mechanics was very knowledgeable about my Vehicle so Thanks .. Mechanics was very knowledgeable about my Vehicle so Thanks More

by palhart1212 Verified Customer Verified Customer

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