Todd Ballard | Page 2

My name is Bill. I recently had my 2019 Toyota Highlander serviced at Napleton’s Toyota in Urbana. I was impressed with the friendly and efficient service. Todd Ba I recently had my 2019 Toyota Highlander serviced at Napleton’s Toyota in Urbana. I was impressed with the friendly and efficient service. Todd Ballard was my service adviser. More

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Pleastsant people and clean facilities Helpful when I asked why your website didn't recognize me. I was on the wrong website asked why your website didn't recognize me. I was on the wrong website More

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Excellent service and pleased with service. Definitely we will share it with friends and family Definitely we will share it with friends and family More

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Good service and efficient work. All the work was done very well. Representative was professional All the work was done very well. Representative was professional More

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I would like to commend Todd Ballard in the Service Department. Todd recently went above and beyond in an effort to get a rather expensive repair on my 2020 Sienna covered by my extended warranty. When Department. Todd recently went above and beyond in an effort to get a rather expensive repair on my 2020 Sienna covered by my extended warranty. When he encountered hesitation in getting the repair covered by the warranty, he persisted on my behalf. His efforts saved me close to $2,000. His concern for the customer will certainly influence me when it comes time to purchase my next car. Give the man a raise! More

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Keeps track of service, informative service personnel. Polite interactions with staff. But short on car inventory. Polite interactions with staff. But short on car inventory. More

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I always trust Napleton in my car repair. Kudos to my advisor TODD who communicated well on things my car needs to be done. Kudos to my advisor TODD who communicated well on things my car needs to be done. More

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The advisor is Todd. He was very kind and nice. He explained to me everything and I was very happy with the outcome. I was very happy with him and how he took care of me He was very kind and nice. He explained to me everything and I was very happy with the outcome. I was very happy with him and how he took care of me if I had to do oil change or anything with my car again I would definitely choose him. More

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My car needed new tires. Todd told me there will be a sale the following month, gave me his personal card, and quickly got an appointment when I contacted him late the next m Todd told me there will be a sale the following month, gave me his personal card, and quickly got an appointment when I contacted him late the next month. Very satisfied with his service. More

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Todd provided excellent customer service with scheduling me when I wanted, meeting my product preferences, reviewing the pricing in details and in advance, and timely communication throughout the service t me when I wanted, meeting my product preferences, reviewing the pricing in details and in advance, and timely communication throughout the service time. Overall service was quicker than estimated as well. Thanks! More

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