Todd Ballard | Page 9
Service Advisor
Napleton's Auto Park of Urbana
1111 Napleton Way
Urbana, IL 61801
88 Reviews
Write a Review88 Reviews of Todd Ballard
January 15, 2024
We phoned the dealer from the expressway after a tire blowout and spoke with Todd. Once we arrived in Service Todd helped us through the process and was very helpful in quickly getting us back on the roa blowout and spoke with Todd. Once we arrived in Service Todd helped us through the process and was very helpful in quickly getting us back on the road. Compliments to Todd and thank you. More
January 14, 2024
Had battery issue with my 2012 Lexus ES350 and car would not start. After tow truck jump was successful, I called Todd Ballard at Napleton to set up a diagnostic check. I brought the car in the next day. Ba not start. After tow truck jump was successful, I called Todd Ballard at Napleton to set up a diagnostic check. I brought the car in the next day. Battery was still low so it received a full charge and other tests were run. Car met satisfactory ratings and Todd informed me about what I needed to look out for. Courtesy rides were provided both ways. Todd and other staff were courteous and professional. Thanks, Todd and Napleton. More
January 12, 2024
I recently had my Toyota Camry Hybrid serviced at Napleton's and the service was great. I worked with my usual Advisor, Todd, who was very helpful and took care of everything. Todd got me in and ou Napleton's and the service was great. I worked with my usual Advisor, Todd, who was very helpful and took care of everything. Todd got me in and out in less than an hour! More
January 09, 2024
Great service and kept me up to date the entire time over text. Also gave me a ride home when I added services that would have increased my wait time. I always have good service at this location. Other de text. Also gave me a ride home when I added services that would have increased my wait time. I always have good service at this location. Other dealerships in town need to take notes. More
January 08, 2024
No issues with service or wait, my tire pressure alert always seems to come on when the temperature drops, so I'm never sure about trying fix it myself or going to the dealership. always seems to come on when the temperature drops, so I'm never sure about trying fix it myself or going to the dealership. More