Todd Ballard | Page 8
Service Advisor
Napleton's Auto Park of Urbana
1111 Napleton Way
Urbana, IL 61801
88 Reviews
Write a Review88 Reviews of Todd Ballard
February 13, 2024
First visit to service department and Todd made me feel welcome and treated me like I was long time customer. Will definitely be back and will recommend. welcome and treated me like I was long time customer. Will definitely be back and will recommend. More
Other Employees Tagged: Matt Odom
February 12, 2024
I bought my 2014 Camry from here and always bring it in for service. Todd was my service advisor and did an awesome job explaining to me what my vehicle was needing at the moment. Todd even went into great for service. Todd was my service advisor and did an awesome job explaining to me what my vehicle was needing at the moment. Todd even went into great detail by mileage what future services are going to be needed. I would not take my car anywhere else. More
February 06, 2024
First time customer and extremely pleased with scheduling service, vehicle service, service wait time and check in/out process. Well thought out check in/out system. Will be returning for future service work service, vehicle service, service wait time and check in/out process. Well thought out check in/out system. Will be returning for future service work on other vehicles also. More
Other Employees Tagged: Amy Burgin
February 01, 2024
Todd was exceptionally helpful with the repair of my vehicle. Had it fixed in a timely manner. He also helped to obtain second key fob. I would definitely recommend Todd as a representative of your d vehicle. Had it fixed in a timely manner. He also helped to obtain second key fob. I would definitely recommend Todd as a representative of your dealership. More
January 20, 2024
I felt they were quite kind. I also appreciated the level of communication from Todd, as well as the shuttle into and out of town. I also appreciated the level of communication from Todd, as well as the shuttle into and out of town. More
Other Employees Tagged: Tyson Cook
January 19, 2024
Had a routine maintenance and battery replacement yesterday, pretty smooth experience and met my expectations. Todd is very nice and helpful, gave me tips and extra information on preventing battery yesterday, pretty smooth experience and met my expectations. Todd is very nice and helpful, gave me tips and extra information on preventing battery problems. More

