Todd Boucher

Well here is my story. I went to the dealership on April 15, 2026 to purchase another car. Myself and my family have brought cars from this dealership for years. I spoke to I went to the dealership on April 15, 2026 to purchase another car. Myself and my family have brought cars from this dealership for years. I spoke to Todd the salesperson as he was the one that sold me my previous vehicles. I purchased a 2024 Chevy Trax and gave 1700 down and traded in my vehicle that I had purchased at Pine Belt. Well here is where the problem started. They gave me the vehicle with almost no gas so I put a full tank and told by Todd to advise how much I paid so they will reimburse me. I was suppose to return back on Friday to bring in an additional $500 for down payment. but thats when the check engine went on so I brought the car in to service. After a few days got the car back, and I asked about my registration for the car. I was told it was still being processed. After a few days the check engine light went on again. Now on the GM App on my phone I told the Service rep that it was the same issue as the first time. So I left my car on a Wednesday with them.They called me on Thursday afternoon and told me to pick up a loaner as they well in contact with GM/Chevy to resolve issue. I returned back on Wednesday May 13th to pick up my car as I was told the problem was resolved. I asked if my registration was ready and I was told it was still being processed and that the DMV lady will contact me. On Thursday morning I called since the temporary plates and temporary registration was expiring on May 14th. I was told that the DMV lady will contact me since there was no info in system. At approximately 930am, received a call from dealership and advise that registration has been upstairs but that they were waiting for the $500 down payment to provide me registration. I told them that i have had the money but since twice the car has been in shop that I had concerns if this car was coming back to me. I advise the lady that called that I was not happy with the service I have received and the way Tood has handle the situation.I arrived at dealership and paid the $500 and received my registration. I was offered to have my old plates put on by the dealership but i refused stating " I am already not happy with you guys and I don't think I will be back anymore and advised my family and friends to go to another dealership".The lady at the desk was more concern about me signing form acknowledging that I would palce plates myself. Afterward she gave me my registration and I left.After heading back home, I received a call from Todd but refused to pick up as I was already upset. The lack of communications and professionalism was very upsetting. I went to this dealership because of my past experiences but now I have my doubts about them. I hope that someone from the dealership really reads this and hopefully my car does not break down for a third time. Sincerely, Edwin Montanez More

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Todd at Pine Belt Chevrolet made my buying experience seamless. He is professional, courteous and a pleasure to work with. Pricing, service and selection of inventory is worth the drive! seamless. He is professional, courteous and a pleasure to work with. Pricing, service and selection of inventory is worth the drive! More

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Todd was exceptionally helpful throughout the entire car-buying process. I observed a recent customer getting a great deal and decided to reach out to him directly. From our initial contact, he provided car-buying process. I observed a recent customer getting a great deal and decided to reach out to him directly. From our initial contact, he provided thorough guidance and took the time to explain everything clearly, especially the often-confusing rebates. He was consistently responsive, always willing to answer my questions, and went the extra mile by even providing his personal contact information, which made the entire experience smooth and stress-free. More

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The team at Pine Belt made the car buying experience so easy! They were knowledgeable and friendly, and I felt like I got a great deal. I definitely recommend checking them out for your next car. easy! They were knowledgeable and friendly, and I felt like I got a great deal. I definitely recommend checking them out for your next car. More

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Todd was very accommodating with all the requests I had for my new car. I was very pleased. for my new car. I was very pleased. More

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Todd was extremely helpful and accommodating. He is the reason I have gone back to pinebelt Chevrolet for now my 3rd vehicle. The process was smooth until the signing of the paperwork. I wante He is the reason I have gone back to pinebelt Chevrolet for now my 3rd vehicle. The process was smooth until the signing of the paperwork. I wanted to confirm the certified warranty information, and I was told at this time, that it is sold as is. I am still extremely confused on what the warranty is, if any at this point. More

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Todd Boucher is the most easiest dealer to deal with, he was so pleasant and clear about everything and it just made the prosses go so smooth was so pleasant and clear about everything and it just made the prosses go so smooth More

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Best dealership experience ever and Todd is the best excellent smooth and explains everything and hassle-free excellent smooth and explains everything and hassle-free More

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Really knows his stuff. Todd made a process with alot of moving parts go from overwhelming to virtually painless. This is our first time having an EV and so far we are very Todd made a process with alot of moving parts go from overwhelming to virtually painless. This is our first time having an EV and so far we are very happy with it. More

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Everything was amazing! Easy to work with and delivered right to my house to make it easier with my kids. Thank you, love my Tahoe!! Easy to work with and delivered right to my house to make it easier with my kids. Thank you, love my Tahoe!! More

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