Todd Eckard
Todd Eckard at Koons Westminster Toyota

Todd Eckard | Page 3

Assistant Service Manager

Koons Westminster Toyota

375 Baltimore Boulevard
Westminster, MD 21157

4.8
217 Reviews
4.8

217 Reviews

Write a Review

217 Reviews of Todd Eckard

April 06, 2026

Dealership Rating
Employee Rating

Always pleasure to do business with. Fast professional service. Service done within the estimated price, actually, a little less. Bringing my other Toyota in for service, also. More

by bradrobenolt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 10, 2026

Koons Westminster Toyota responded

Thank you for taking the time to leave us this positive review! Have a wonderful day!

April 04, 2026

Dealership Rating
Employee Rating

Pleasant experience that was quick, efficient and with no surprise. Will recommend them to my fruebds More

by karltteel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 06, 2026

Koons Westminster Toyota responded

Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!

April 03, 2026

Dealership Rating
Employee Rating

The very best we have ever encountered. The service dept. Employees are kind, helpful and pleasant. Everyone is great. More

by beverly.savage1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Voelkel

Apr 06, 2026

Koons Westminster Toyota responded

Hello beverly.savage1, thank you for the high rating! Our team works tirelessly to provide excellent customer service.

April 02, 2026

Dealership Rating
Employee Rating

It just seems like over an hour for an oil change is a little long but as long as the job is done properly I suppose it's okay. More

by carolpuro5
Recommend Dealer
Yes
Apr 05, 2026

Koons Westminster Toyota responded

Thank you for your feedback. We strive for efficient service without sacrificing quality. We appreciate your understanding and hope to see you again soon.

March 31, 2026

Dealership Rating
Employee Rating

Todd is exceptional. I have been using this dealership since I purchased my first Highlander in 2001. Not sure when Todd came but he is my man in the service department. More

by mbatten0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 04, 2026

Koons Westminster Toyota responded

Hi, thank you for your review! Happy motoring!

March 30, 2026

Dealership Rating
Employee Rating

Appointment was on time. Todd is excellent service representative. Keeps customer informed. Very professional. The online progress of your service is nice. I also appreciated More

by jkellar52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 01, 2026

Koons Westminster Toyota responded

jkellar52, we are delighted to see this rating! Have a great day!

March 30, 2026

Dealership Rating
Employee Rating

Todd has been my agent since I moved to Carroll County about ten years ago. I am consistently pleased with his excellent service and always request him to handle my service appointments. I am also extre More

by kathleencromwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 01, 2026

Koons Westminster Toyota responded

kathleencromwell, we are delighted to see this rating! Have a great day!

March 30, 2026

Dealership Rating
Employee Rating

The service. was performed on time and Tod explained what the mechanic recommended in detail. More

by franplace4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 31, 2026

Koons Westminster Toyota responded

Thank you for your kind words. Our goal is to always provide timely and transparent service. We are glad to hear that Todd was able to explain everything to you in detail.

March 27, 2026

Dealership Rating
Employee Rating

A little difficult to reach a live person to schedule an appointment and online not working. I was able to reach someone and was smooth from there. Wait times were as expected for service being done. More

by roxmlb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 30, 2026

Koons Westminster Toyota responded

roxmlb, we are delighted to see this rating! Have a great day!

March 26, 2026

Dealership Rating
Employee Rating

Great service every time. Consistantly good about scheduling, getting the work done on time and keeping customer in the loop during service. More

by b.klages
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 29, 2026

Koons Westminster Toyota responded

Thanks for the great rating! We are always happy to help!

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