Todd Eckard
Todd Eckard at Koons Westminster Toyota

Todd Eckard | Page 4

Assistant Service Manager

Koons Westminster Toyota

375 Baltimore Boulevard
Westminster, MD 21157

4.9
273 Reviews
4.9

273 Reviews

Write a Review

273 Reviews of Todd Eckard

May 25, 2026

Dealership Rating
Employee Rating

I often wonder if the dealer actually does the extra preventive maintenance. Or do they just charge the customer. And never actually do the work. No dirt or duct or wipe marks were under the hood. Oft More

by 6126.ttttpike.mopar.1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 27, 2026

Koons Westminster Toyota responded

Thank you for bringing this concern to our attention. Please know that we take preventive maintenance seriously and always strive to provide quality service. We would be happy to discuss this with you further and address any potential issues. Thank you for your loyalty and trust in our dealership.

May 23, 2026

Dealership Rating
Employee Rating

As always Todd is pleasant to work with and goes over what is recommended for the vehicle. More

by mdyson5689
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 24, 2026

Koons Westminster Toyota responded

Hi, thanks so much for rating us so high! Be safe on the road!

May 23, 2026

Dealership Rating
Employee Rating

I don't like that I get an email outlining recommendations and I can't reply to the mail. More

by loisbittinger
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 28, 2026

Koons Westminster Toyota responded

Thank you for your feedback. Our email outlining recommendations is a one-way communication to keep you up-to-date on the best options. Please feel free to contact us directly with any questions or concerns you may have.

May 22, 2026

Dealership Rating
Employee Rating

I travel to this dealership for the quality and service; it is a long distance and slightly inconvenient, but KNOWING the work will be done correctly is of utmost importance to me. More

by Polock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JoAnne Virgilio

May 23, 2026

Koons Westminster Toyota responded

Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!

May 21, 2026

Dealership Rating
Employee Rating

great, friendly service as always. We've been going here for 20 years. Always satisfied More

by rdyche
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 23, 2026

Koons Westminster Toyota responded

Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!

May 21, 2026

Dealership Rating
Employee Rating

The dealership will work with you repair cost and will address any shortcomings on their part. More

by jjubinski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 23, 2026

Koons Westminster Toyota responded

jjubinski, we really appreciate this positive review! Thanks so much!

May 18, 2026

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Employee Rating

They did an excellent job. I was in and out really fast. They fit me in to work with my schedule. More

by ojkb7381
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Milo Dwars

May 22, 2026

Koons Westminster Toyota responded

Thank you! We hope to be of service to you again!

May 18, 2026

Dealership Rating
Employee Rating

⭐⭐⭐⭐⭐ Had an oil change and front brakes done here and had a great experience. The service was completed in a timely manner, pricing was very fair, and communication throughout the process was excellent. More

by Sadie Trone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 22, 2026

Koons Westminster Toyota responded

Sadie Trone, thank you again for taking the time to let us know how we did!

May 13, 2026

Dealership Rating
Employee Rating

I drove 3 hours to this dealership because they are the best at customer service. More

by HMCANUFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 21, 2026

Koons Westminster Toyota responded

HMCANUFF, we really appreciate this positive review! Thanks so much!

May 13, 2026

Dealership Rating
Employee Rating

Todd is always helpful and easy to communicate with. I appreciate the concierge services. I really don’t like the AI component when I call to make an appointment. I’d much rather talk to a real person. More

by lln10282
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 21, 2026

Koons Westminster Toyota responded

:-) Wow! Thank you for rating us so many stars!

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