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Todd Froehlich
Todd Froehlich at Al Piemonte Buick GMC

Todd Froehlich | Page 24

Service Advisor

Al Piemonte Buick GMC

364 W Grand Ave
Elmhurst, IL 60126

Contact Me
4.7
511 Reviews

Dealership Experience

16 yrs, 10 mos

Industry Experience

24 yrs, 5 mos

4.7

511 Reviews

Write a Review

511 Reviews of Todd Froehlich

April 20, 2023

Dealership Rating
Employee Rating

This recent purchase of a previously owned vehicle from the Al Piemonte Dealership is the third vehicle that I purchased. Two new vehicles were purchased from the prior Howard Dealership operator, but from More

by sj.kerwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Valdivia

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Apr 21, 2023

Al Piemonte Buick GMC responded

We are so glad we could take care of all of your needs at Al Piemonte Buick GMC. Thank you for giving this feedback; we will be sure to share it with the team! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

April 18, 2023

Dealership Rating
Employee Rating

They are very nice but were unable to find out the issue with my vehicle. More

by jbkennedy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 20, 2023

Al Piemonte Buick GMC responded

Thank you for the great review. Is there anything we can improve to earn a 5 star? Please give us a call to discuss this in person. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

April 16, 2023

Dealership Rating
Employee Rating

Slow and never got a call when service was done, took over 5 hours for oil change More

by SERGIOAGUIRRE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jose Valdivia

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Apr 18, 2023

Al Piemonte Buick GMC responded

We are not pleased to hear of the incident you described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. The Al Piemonte Buick GMC Team 888-851-4025

April 16, 2023

Dealership Rating
Employee Rating

They lied to me told they took the credit card I asked about got there they wouldn’t take it messed up my bank account will never go back and tell everyone not to go there More

by DMORONEY63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jose Valdivia

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Apr 18, 2023

Al Piemonte Buick GMC responded

We appreciate you bringing this to our attention. Please contact us directly as soon as possible so that we can discuss what happened and come to a resolution together. Thank you, and we look forward to hearing from you soon. The Al Piemonte Buick GMC Team 888-851-4025

April 03, 2023

Dealership Rating
Employee Rating

Great service and professional as always. Clear and updated information and a thorough check of the vehicle also. More

by bgraz66@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Valdivia

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Apr 04, 2023

Al Piemonte Buick GMC responded

We appreciate your input. We're glad to hear that you are consistently impressed with the service we offer here at Al Piemonte Buick GMC. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

March 31, 2023

Dealership Rating
Employee Rating

Why do I have to write 15 words? You make it difficult to complete survey. More

by naz.sitth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Valdivia

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Apr 03, 2023

Al Piemonte Buick GMC responded

Naz, we appreciate you bringing this to our attention. Please contact us directly as soon as possible so that we can discuss what happened and come to a resolution together. Thank you, and we look forward to hearing from you soon. The Al Piemonte Buick GMC Team 888-851-4025

March 19, 2023

Dealership Rating
Employee Rating

Good people very good customer services Arturo and Omar are very helpful and nice people More

by jonathanpizano1982
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Arturo Bueno, Shannon Hunt, Tony Losacco, Alex Rivas, Joseph Rueda, Jose Valdivia, Omar

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Mar 21, 2023

Al Piemonte Buick GMC responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

March 18, 2023

Dealership Rating
Employee Rating

I brought my vehicle in regarding the recall dealing with the wiper blades. I mentioned something about a clucking sound and if it could be checked out. I was told that would cost $199 to check so I said dis More

by LONDA.CLAYBON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jose Valdivia

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Mar 20, 2023

Al Piemonte Buick GMC responded

Londa, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred in our service department does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact us at your earliest convenience. The Al Piemonte Buick GMC Team 888-851-4025

March 18, 2023

Dealership Rating
Employee Rating

Todd was extremely helpful. He took the time to really explain the issues. I will always bring my car back there for service. More

by radtkecher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 21, 2023

Al Piemonte Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

March 17, 2023

Dealership Rating
Employee Rating

Service department goes above and beyond when I bring any of my vehicles in for service. More

by MATTIGELMAN
Recommend Dealer
Yes

Other Employees Tagged: Jose Valdivia, Tim Juran.

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Mar 20, 2023

Al Piemonte Buick GMC responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

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