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Todd Froehlich

Overview Reviews (530) Inventory (227)

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Todd Froehlich

Todd Froehlich | Page 7

Service Advisor

Al Piemonte Buick GMC

364 W Grand Ave
Elmhurst, IL 60126

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4.7

530 Reviews

Overview Reviews (530) Inventory (227)

Dealership Experience

17 yrs, 1 mo

Industry Experience

24 yrs, 8 mos

4.7

530 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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530 Reviews of Todd Froehlich

November 15, 2025

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Employee Rating

The employees were friendly and communicated well, but unfortunately they didnt fix the problem I am experiencing with my transmission. unfortunately they didnt fix the problem I am experiencing with my transmission. More

by trsmith18

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Nov 16, 2025 -

Al Piemonte Buick GMC responded

Thank you for your feedback. We appreciate your kind words about our team's friendliness and communication at Al Piemonte Buick GMC. Our team understands your concerns regarding your transmission issue and encourages you to contact us directly to discuss this further. Your experience is important to us, and we want to ensure we address your concerns thoroughly. The Al Piemonte Buick GMC Team 888-851-4025

November 12, 2025

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Employee Rating

Besides the oil change and tire rotation I went in for I was having a battery issue. To be exact the charging. I knew the battery was still under warranty with the dealership. I purchased approximately 2 was having a battery issue. To be exact the charging. I knew the battery was still under warranty with the dealership. I purchased approximately 2 years ago. I also had the alternator replaced approximately 5-7 years ago, amd not in warranty. Now service could've came back with you need an alternator, or something to run up the bill, but they didn't. It ended up being a loose connection on one of the battery terminals. You know how much credibility this gives your service department! I always deal with Todd, and I feel he doesn't try to steer me wrong. I also believe that he has the respect of the service personnel doing the work that they don't steer him.wrong either. Point being Todd's knowledge of vehicles, and the services that are needed or required. More

by JMARUSKA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: The older gentleman that drives the shuttle. I unfortunately don't remember his name.

Nov 12, 2025 -

Al Piemonte Buick GMC responded

Thank you for your detailed review! We truly appreciate your feedback and are thrilled to hear about your positive experience with Todd and our service department at Al Piemonte Buick GMC. It’s great to know that we were able to resolve your battery issue without unnecessary costs and that you trust our team. We pride ourselves on providing honest and reliable service. We look forward to seeing you again for your future vehicle needs! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

November 09, 2025

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Employee Rating

Ever since I purchased the vehicle the radio screen is bad I’ve had been having an issue for a long time I been told it was the antenna and that was replaced a module sensor and that was replaced and it s bad I’ve had been having an issue for a long time I been told it was the antenna and that was replaced a module sensor and that was replaced and it still doing the same thing either the radio has been a defect since I purchased the vehicle or they are just stealing from me at these point. I been very patient but now I’m very disappointed in the dealer More

by adrianas0407

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Nov 11, 2025 -

Al Piemonte Buick GMC responded

Thank you for sharing your experience with us. We understand your frustration regarding the radio screen issue you’ve encountered since purchasing your vehicle. Your feedback is valuable, and we encourage you to contact Al Piemonte Buick GMC directly so we can address your concerns. We appreciate your patience and hope to restore your confidence in our service. The Al Piemonte Buick GMC Team 888-851-4025

November 06, 2025

Dealership Rating

Employee Rating

Todd provides updates and great service. I feel comfortable working with Todd. I continue to bring g my 3 vechicals in for service because of Todd. I feel comfortable working with Todd. I continue to bring g my 3 vechicals in for service because of Todd. More

by Manuelharrah

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Nov 06, 2025 -

Al Piemonte Buick GMC responded

Thank you for your wonderful review, Manuel! We’re thrilled to hear that you feel comfortable working with Todd and appreciate the great service he provides. It’s fantastic to know that you continue to bring your vehicles to Al Piemonte Buick GMC for service. We look forward to seeing you again! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

November 02, 2025

Dealership Rating

Employee Rating

Dan buen servicio de calidad las personas que atienden son bien amables. Se ciente bien llegar a este taller o venta de carrod son bien amables. Se ciente bien llegar a este taller o venta de carrod More

by ARTUROCUCAVASQUEZ

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Nov 02, 2025 -

Al Piemonte Buick GMC responded

¡Gracias por tu comentario, Arturo! Nos alegra saber que recibiste un buen servicio y que nuestro equipo fue amable contigo en Al Piemonte Buick GMC. Apreciamos mucho tu apoyo y te invitamos a visitarnos nuevamente. ¡Esperamos verte pronto! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

October 26, 2025

Dealership Rating

Employee Rating

Great service staff, clean waiting room with drinks and snacks, and not a long wait for the service to be completed. snacks, and not a long wait for the service to be completed. More

by GEMINI6464

Verified Customer

Service Price Transparency

Workmanship

Service Communication

Recommend Dealer

Yes

Oct 27, 2025 -

Al Piemonte Buick GMC responded

Thank you for the great review. Is there anything we can improve to earn a 5 star? Please give us a call to discuss this in person. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

October 22, 2025

Dealership Rating

Employee Rating

Excellent service, advisor was informative and niceand will come again. Appreciate the offer aoto eash will come again. Appreciate the offer aoto eash More

by RACKMASTER11

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Oct 22, 2025 -

Al Piemonte Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you received excellent service and found our advisor informative and friendly. At Al Piemonte Buick GMC, we strive to provide a great experience for all our customers. We look forward to seeing you again soon! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

October 15, 2025

Dealership Rating

Employee Rating

AJ was awesome. When I couldn’t take his call he would text to keep me updated. Nice communication! When I couldn’t take his call he would text to keep me updated. Nice communication! More

by JAKYRASIMS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Oct 16, 2025 -

Al Piemonte Buick GMC responded

Thank you, Jakyrasims! We’re thrilled to hear that AJ provided you with excellent communication during your experience at Al Piemonte Buick GMC. Keeping our customers informed is a priority, and we're glad to know you appreciated it. We look forward to assisting you again in the future! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

October 11, 2025

Dealership Rating

Employee Rating

Great help with the serviceman. Had lots of patience while I had to contact GM REWARDS Had lots of patience while I had to contact GM REWARDS More

by COOKY12153

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Oct 12, 2025 -

Al Piemonte Buick GMC responded

Thank you for your review! We appreciate your kind words about our serviceman's patience and support while you contacted GM REWARDS. At Al Piemonte Buick GMC, we strive to provide excellent service to our customers, and it's great to hear that you had a positive experience. Looking forward to seeing you again! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

September 30, 2025

Dealership Rating

Employee Rating

I called in due to an issue with my battery and AJ was able to get me in on the next day! The issue was resolves in less than 45 minutes. Thanks AJ and the service tean. able to get me in on the next day! The issue was resolves in less than 45 minutes. Thanks AJ and the service tean. More

by SRATZEK

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: AJ

Sep 30, 2025 -

Al Piemonte Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear that AJ and our service team were able to resolve your battery issue so quickly. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. We look forward to seeing you again at Al Piemonte Buick GMC! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

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