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Todd Froehlich
Todd Froehlich at Al Piemonte Buick GMC

Todd Froehlich | Page 7

Service Advisor

Al Piemonte Buick GMC

364 W Grand Ave
Elmhurst, IL 60126

Contact Me
4.7
507 Reviews

Dealership Experience

16 yrs, 9 mos

Industry Experience

24 yrs, 4 mos

4.7

507 Reviews

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507 Reviews of Todd Froehlich

July 13, 2025

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Employee Rating

great customer service was not there all day long friendly environment and people especially caden great experience More

by KM1853604
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sebastian Reyes Garcia , Rogelio Arredondo, Tony Brown, Chase Cho, Leonard Curtis, Travis Ervin, Tony Losacco, Victor Munoz, caden especially for taking great care and pride in his job

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Jul 14, 2025

Al Piemonte Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Al Piemonte Buick GMC and that Caden made your visit enjoyable. Our team strives to create a friendly and welcoming environment for all our customers. We look forward to seeing you again soon! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

July 10, 2025

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Employee Rating

Todd provided excellent and prompt service. He took care of my car quickly and kept me informed every step of the way. His communication was clear, and his professionalism stood out. Truly supe More

by donnaparrillo
Recommend Dealer
Yes
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Jul 10, 2025

Al Piemonte Buick GMC responded

Thank you for your wonderful feedback! We're thrilled to hear that Todd provided you with excellent and prompt service at Al Piemonte Buick GMC. Keeping our customers informed and delivering superior service is always our goal. We appreciate your recommendation and look forward to assisting you again in the future! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

July 09, 2025

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Employee Rating

Great customer service friendly place keep up the good work for everyone in town. Thank you More

by GPISANI72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 10, 2025

Al Piemonte Buick GMC responded

Thank you for your wonderful review! We truly appreciate your kind words about the customer service at Al Piemonte Buick GMC. It's our goal to provide a friendly and welcoming environment for everyone in town. We look forward to serving you again soon! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

July 04, 2025

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Employee Rating

Nice friendly service writer not very pushy explains everything answers all questions. I will continue to use them for my Cadillac. More

by R.KOPCZYNSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 04, 2025

Al Piemonte Buick GMC responded

Thank you! We’re glad to hear you had a positive experience with our service writer at Al Piemonte Buick GMC. It's great to know that the friendly and knowledgeable approach has made you feel comfortable. We look forward to continuing to serve you and your Cadillac in the future. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

June 30, 2025

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Employee Rating

I took a GMC Sierra 2024 to check an oil leak on the driver side power running board. I was initially told that it wasn't possible to happen because there isn't oil in that part. I left the truck there More

by ISRAEL.RAMIREZ
Recommend Dealer
No
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Jul 01, 2025

Al Piemonte Buick GMC responded

Thank you for sharing your experience with us, Israel. We understand your concerns regarding the oil leak on your 2024 GMC Sierra and the lack of response after you reached out. We appreciate your feedback and want to address this issue effectively. Please feel free to contact us directly at Al Piemonte Buick GMC so we can discuss your situation further. Your satisfaction is important to us, and we are here to help. The Al Piemonte Buick GMC Team 888-851-4025

June 22, 2025

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Employee Rating

Tire rotation was added to the service when appointment was made. Still tire totation was not made at dealership More

by ordaz1722
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jun 22, 2025

Al Piemonte Buick GMC responded

Thank you for your feedback. We understand that your tire rotation wasn't completed as expected during your visit to Al Piemonte Buick GMC. We appreciate you bringing this to our attention. Please feel free to reach out directly so we can discuss this issue and ensure your next visit meets your expectations. Your satisfaction is important to us. The Al Piemonte Buick GMC Team 888-851-4025

June 20, 2025

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Employee Rating

Excellent customer service! Friendly, attentive to details, great communication, goes beyond expectations. We always have a good experience at this dealership More

by MEZZOJAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 20, 2025

Al Piemonte Buick GMC responded

Thank you for your wonderful review! We truly appreciate your kind words about the excellent customer service at Al Piemonte Buick GMC. It's great to hear that our team was friendly and attentive to your needs. We look forward to welcoming you back for another great experience soon! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

June 14, 2025

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Employee Rating

Back in 2020 when we purchased this vehicle, we have had nothing but positive experiences with the service team. First Class Team all around. More

by LOVELLLEE.AL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 15, 2025

Al Piemonte Buick GMC responded

Thank you for your wonderful feedback! We’re thrilled to hear that you’ve had positive experiences with our service team since purchasing your vehicle back in 2020. At Al Piemonte Buick GMC, we strive to provide first-class service for all our customers. We appreciate your support and look forward to assisting you again in the future! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

Jun 15, 2025

LOVELLLEE.AL responded

I would definitely recommend this location.

June 13, 2025

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Employee Rating

Todd was great to work with. He alerted me as soon as my car service was complete. He was very courteous checking me in and out. More

by CFSTEFFENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 13, 2025

Al Piemonte Buick GMC responded

Thank you for your wonderful review! We're delighted to hear that Todd provided you with great service during your visit. At Al Piemonte Buick GMC, we strive to keep our customers informed and comfortable throughout their experience. Our team appreciates your feedback and hopes to see you again for your next service! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

June 11, 2025

Dealership Rating
Employee Rating

Todd is helpful, knowledgeable, and easy to work with. I'm told up front what the issue is with the truck and what it will take to get it fixed. More

by COREY COXE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 11, 2025

Al Piemonte Buick GMC responded

Thank you for your wonderful review, Corey! We're thrilled to hear about your positive experience with Todd at Al Piemonte Buick GMC. It's great to know that he provided you with helpful and transparent service regarding your truck. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

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