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Todd Froehlich

Overview Reviews (506) Inventory (217)

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Todd Froehlich

Todd Froehlich | Page 9

Service Advisor

Al Piemonte Buick GMC

364 W Grand Ave
Elmhurst, IL 60126

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4.7

506 Reviews

Overview Reviews (506) Inventory (217)

Dealership Experience

16 yrs, 8 mos

Industry Experience

24 yrs, 3 mos

4.7

506 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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506 Reviews of Todd Froehlich

February 26, 2025

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Employee Rating

I arrived earlier than my set appointment however the guys took me in with no problem. Wait time was fair and job was done as expected. Tod was very helpful guys took me in with no problem. Wait time was fair and job was done as expected. Tod was very helpful More

by DAVIDNAVA17

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 27, 2025 -

Al Piemonte Buick GMC responded

Thank you for your wonderful review! I'm glad to hear that you had a positive experience at Al Piemonte Buick GMC, and that Tod was able to assist you effectively. We appreciate your understanding with the wait time and are pleased that the job met your expectations. We look forward to seeing you again soon! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

February 26, 2025

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Employee Rating

Allowed me to schedule my repair quickly, was interested in listening to my presentation of what I believed to be the mechanical/electrical issues. Provided timely feedback and accurate cost estimates. Ve in listening to my presentation of what I believed to be the mechanical/electrical issues. Provided timely feedback and accurate cost estimates. Very positive experience. More

by EAANDERSON2

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 27, 2025 -

Al Piemonte Buick GMC responded

Thank you for your kind review! We’re thrilled to hear that you had a positive experience with the repair process at Al Piemonte Buick GMC. Our team strives to provide timely feedback and accurate estimates, and we're glad we could meet your expectations. We appreciate your trust in us and look forward to assisting you again in the future! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

February 26, 2025

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Employee Rating

Pricing seems high. If you want to keep customers that buy their vehilces from you, and keep them from going else where pricing needs to considered for the customer. T If you want to keep customers that buy their vehilces from you, and keep them from going else where pricing needs to considered for the customer. To say that the service that is rendered at the dealership is the best you'll get for your vehicle, and all services are priced accordingly is simply not true. There are pleanty of places. Yes, one would think for a little more money that the service would because of GM product, GM dealership for service is done better. As it should be, but please don't gouge the customer that wants the best for their vehicle. More

by JMARUSKA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 28, 2025 -

Al Piemonte Buick GMC responded

Thank you for sharing your thoughts with us. We appreciate your feedback regarding pricing at Al Piemonte Buick GMC. It's important to us that our customers feel they are receiving value and quality service for their vehicles. We continuously strive to provide the best experience possible and would welcome the opportunity to discuss your concerns further. Please feel free to reach out to us directly, and we will do our best to address any issues you may have. Your input is invaluable in helping us improve. Thank you again for your comments! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

February 17, 2025

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Employee Rating

Appointments are easy to schedule and someone is always in contact throughout all the steps of the process. in contact throughout all the steps of the process. More

by msarce913

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 18, 2025 -

Al Piemonte Buick GMC responded

Thank you for your wonderful feedback! We're thrilled to hear that you found it easy to schedule appointments and appreciated the ongoing communication throughout the process. At Al Piemonte Buick GMC, we strive to provide excellent service every step of the way. We look forward to seeing you again soon! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

February 09, 2025

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Employee Rating

Best service ever I would definitely go again and recomendable this to my family members recomendable this to my family members More

by adeline.bahena

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 10, 2025 -

Al Piemonte Buick GMC responded

Thank you for your wonderful review, Adeline! We're thrilled to hear that you had the best service ever at Al Piemonte Buick GMC. Your recommendation to family means a lot to us, and we look forward to welcoming you back soon! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

February 04, 2025

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Employee Rating

Had a recall on my car and was not advised when I took my car in for service. My other car I have when I took in for service different dealership they brought my attention a recall my car had . car in for service. My other car I have when I took in for service different dealership they brought my attention a recall my car had . More

by CESARSANTINT

Verified Customer

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Recommend Dealer

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Feb 06, 2025 -

Al Piemonte Buick GMC responded

Thank you for sharing your experience with us. We understand your concerns regarding the recall notification during your service visit at Al Piemonte Buick GMC. Our goal is to provide thorough communication and service. We appreciate your feedback and will work to address this matter so we may improve our processes. Thank you for choosing us! The Al Piemonte Buick GMC Team 888-851-4025

February 02, 2025

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Employee Rating

Rick Morton took care of multiple issues, doing timely and high quality work. Found and fixed additional issues. Fair and reasonable prices. Always very happy with the service dept. here. and high quality work. Found and fixed additional issues. Fair and reasonable prices. Always very happy with the service dept. here. More

by JBRAUNSH

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Rick Morton

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Feb 04, 2025 -

Al Piemonte Buick GMC responded

Thank you for taking the time to leave such a wonderful review! We are thrilled to hear that you had a positive experience with our service department at Al Piemonte Buick GMC. It's great to know that our team addressed your multiple issues effectively and at fair prices. We truly appreciate your loyalty and look forward to serving you again in the future! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

January 31, 2025

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Employee Rating

Highly recommend the service shop. They have always taken great care of me and all of our vehicles. They have always taken great care of me and all of our vehicles. More

by NehsMotorsport

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 03, 2025 -

Al Piemonte Buick GMC responded

Thank you for your wonderful review! We truly appreciate your recommendation and are glad to hear that our service shop has consistently taken great care of you and your vehicles. At Al Piemonte Buick GMC, we strive to provide top-notch service, and it’s rewarding to know we’ve met your expectations. We look forward to seeing you again soon! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

January 29, 2025

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Employee Rating

TODD in the service department is excellent. Todd explains what has to be done to keep my car running in great shape. gives me a time estimate when finished. always has the car washed before Todd explains what has to be done to keep my car running in great shape. gives me a time estimate when finished. always has the car washed before returning it too me. More

by WILLIEONE65

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 30, 2025 -

Al Piemonte Buick GMC responded

Thank you for your kind words! We're thrilled to hear about your positive experience with Todd in our service department at Al Piemonte Buick GMC. He truly strives to keep our customers informed and ensure their vehicles are well taken care of. We appreciate your feedback and hope to see you again soon for your next service! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

January 29, 2025

Dealership Rating

Employee Rating

Great service and Todd is great to meet our needs. He is always willing to go the extra mile. He is always willing to go the extra mile. More

by flococo

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Todd

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Jan 29, 2025 -

Al Piemonte Buick GMC responded

Thank you for your kind words! We're thrilled to hear that you had a great experience at Al Piemonte Buick GMC with Todd. Our team is dedicated to going the extra mile for our customers, and it's wonderful to know that Todd met your needs. We look forward to seeing you again soon! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

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