Todd Giblin

Everyone at Stew Hansen Dodge was very courteous and helpful. Todd Giblin, Eric Ferra, Stephanie Thurn and Cory Vandenbroeke made the process of buying a car easy! helpful. Todd Giblin, Eric Ferra, Stephanie Thurn and Cory Vandenbroeke made the process of buying a car easy! More

Report | Print

Horrible experience with service department Great job to the service department for stepping up to the plate and helping me!! Todd in service listened to my concerns and addressed all of them. I Great job to the service department for stepping up to the plate and helping me!! Todd in service listened to my concerns and addressed all of them. I've already thanked him but, I would like to thank him again - THANK-YOU Todd!! You have been such great help and I appreciate it! More

Report | Print

rbluequad@q.com The personnel at Stew Hansen are very professional and courteous. They listen and work with you from the time you select your vehicle, finance it and The personnel at Stew Hansen are very professional and courteous. They listen and work with you from the time you select your vehicle, finance it and service it. This is a very CLEAN dealership from the showroom to the service department. Thanks Tim, Drew, Mark, Todd, and Chip for ALL your help and advice throughout my car buying experiences. More

Report | Print

I was in there a couple of times. The first time i brought my car in with a rattle in the front left. They told me that my strut tension bars were bad and Scott Crowell told me that he was 110% the ra brought my car in with a rattle in the front left. They told me that my strut tension bars were bad and Scott Crowell told me that he was 110% the rattle that my car was making. The bill came out to be 577 dollars and some odd change. The told me if this didnt fix the problem that they would fix it until it was fixed. And those were Scotts exact words. Get the car back that day and start driving down Hickman and instantly started making the noise again. Scott told me that the technician took it on a drive after he had switched parts and didnt hear the noise. I find that hard to believe since as soon as i got off the lot it started rattling. So i took it back and then they had it almost all day! They said that a slider in the caliper was loose and packed it full of silicon lube and tightened the anti-rattle clips on the brake pads themselves. Scott again said that the problem was fixed. As soon as i pull off the lot it again starts rattling. So i call and tell him and we set up another time to bring it in. So i bring it in and Scott and Todd both tell me theres nothing they could do. That they would have to replace the caliper itself and that was going to be another 470 dollars. Even after i brought up the fact that Scott was 110% certain that that was the problem the first time. I will be calling the Better Business Bureau because they completely scammed me. IF THEY EVER TELL YOU THEYLL FIX IT ON THEM UNTIL ITS FIXED THEN THATS A COMPLETE BULL LIE!!!! I do not recommend this dealer to ANYONE and i will do nothing but tell people about how bad my customer service was and how they scammed me! More

Report | Print

I purchased a new 2012 ram 1500 from Stew Hansens. I have taken it to the service department twice for the same problems with no resolution. I have explained several times what the problems are and I ha have taken it to the service department twice for the same problems with no resolution. I have explained several times what the problems are and I have a recorded message from the service advisor telling me "the issues with my truck have been solved" the paper work states that nothing was done to correct the issues in any way. The paper work also states that the problems were duplicated and acknowledged but nothing was done to correct them. My experience with the sales department has been a much different experience than the service department. I will be taking it back tomorrow for the third time for the exact same issues I tried to get fixed the first time! I know that there are dealerships that take pride not just in sales but but also in taking care of the customer after the sale. Stew Hansen is not that dealership!!! More

Report | Print

I have trusted my Jeep with Todd for 7 years, he has done an outstanding job of working with me and communicating as we continue to build one of the baddest Wranglers in the midwest! I am very thankful for an outstanding job of working with me and communicating as we continue to build one of the baddest Wranglers in the midwest! I am very thankful for his efforts to support my dream build while deployed in Iraq and Afghanistan. I rate Todd a 10 on the 1-5 scale. THANK YOU!!! More

Report | Print