Todd Hurst
Todd Hurst at Granger Chevrolet
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Todd Hurst | Page 3

service advisor

Granger Chevrolet

2611 Macarthur Dr
Orange, TX 77630

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4.7
46 Reviews

Dealership Experience

11 mos

Industry Experience

2 yrs, 11 mos

Languages Spoken

English English

4.7

46 Reviews

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46 Reviews of Todd Hurst

April 06, 2024

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Employee Rating

Horrible, kept my truck 2 days , charged me 225 for diagnosing low a/c refrigerant then wanted 245 more for what part I may need. Wouldn’t answer my calls nor RICKY the Service manager I left my number More

by DMSOUTHERCOMFORT
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Kenneth Pickett

Apr 09, 2024

Granger Chevrolet responded

Dear Mr. Maxwell, Thank you for taking my call yesterday. I again apologize for not returning your call. I was going on information received from Kenny that all of your concerns had been addressed when you arrived to pick up your vehicle. I had no problem picking up the phone and calling you as soon as I realized that was not the case. By now you should have received a full refund on your credit card as I agreed to do. At Granger, our policy is to always strive to do the right thing without regard to profit. We made some errors during the process, and we just want to make it right as best possible. We should have never offered to take your truck in because of the back log of work we had in the shop at the time coupled with the time constraints you were under. We also mis-quoted you for diagnosis for an air conditioner repair. Diagnosis on AC repairs can get lengthy. My advisor was not aware of the extended time required to properly diagnose. That's my fault. Both errors are being addressed and I hope the refund shows our intent was always to do the right thing. Rick Hanzelka Service and Parts Director Team Granger Office 409-883-0438 Cell 325-669-0479

April 05, 2024

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Always a great experience at Granger Chevrolet's service dept. Would highly recommend. Had me in and out! More

by K-BillJR
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Recommend Dealer
Yes

March 27, 2024

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Kenny and the others help me very well. Kenny kept me up to date on my truck while it was being worked on.Thank a lot. More

by jnsilva4152
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Recommend Dealer
Yes

Other Employees Tagged: Tony Lute, Kenneth Pickett , Al,Rick

March 26, 2024

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It’s been an experience with them having to deal with a truck that had some problems. They work with me for several months on it but I think they have finely got it done I hope. Thanks More

by jnsilva4152
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tony Lute, Kenneth Pickett

March 18, 2024

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Anytime we go there my wife and I feel welcomed with open arms and legendary service. More

by Chris Page
Recommend Dealer
Yes

Other Employees Tagged: Todd Hurst

March 18, 2024

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Todd was outstanding and the service technician repaired the wiring damage perfectly These guys rock More

by NATHAN.CARLINE
Recommend Dealer
Yes

Other Employees Tagged: Todd Hurst

March 16, 2024

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Great service department is attentive and explains all the services they are doing. Also the found a recall and got that taken care of. I like the way they continually update me on what is going on and wh More

by CMELANCON
Recommend Dealer
Yes

Other Employees Tagged: Todd Hurst

March 01, 2024

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Employee Rating

The service department is always willing to help in any way they can. I love that they truly treat me like family, as well as stay in constant communication. More

by CORYKNOTT
Recommend Dealer
Yes

Other Employees Tagged: Todd Hurst

February 28, 2024

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Employee Rating

I am very pleased with the way Todd took care of my service needs! I feel like he went above and beyond to take care of me! Todd does what most Should! He puts the CUSTOMERS FIRST!! Thank you for assi More

by Sterlingx13x
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Chauncey and CJ Wagner were EXCELLENT SALESMAN! I HIGHLY recommend them!!

February 27, 2024

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Had transmission go bad and they got me in and out within a week just like they said. Would recommend granger to anybody!! 🙏 More

by Cjmor364
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jenny Avila , Stacy Derutte

Feb 27, 2024

Cjmor364 responded

Thanks again granger!! 🙏