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Todd Hurst
Todd Hurst at Granger Chevrolet
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Todd Hurst | Page 2

service advisor

Granger Chevrolet

2611 Macarthur Dr
Orange, TX 77630

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4.6
42 Reviews

Dealership Experience

10 mos

Industry Experience

2 yrs, 10 mos

Languages Spoken

English English

4.6

42 Reviews

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42 Reviews of Todd Hurst

April 18, 2024

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I set an appointment up to look at my car and brought it in at 8:00 in the morning, Two days later, they still hadn’t looked at it!! More

by MIKE.MCLAWCHLIN
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No
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Apr 18, 2024

Granger Chevrolet responded

Mike, I apologize that we did not get your car diagnosed during the 1.5 days it was here. An appointment time is not a time that your car will always be diagnosed, but a time set aside for our advisor to meet with you and check your car in for drop off. Kenny, your service advisor, stayed in contact with you both days your car was here according to our phone and text records. The tech that needed to look at your fuel smell concern was tied up on other jobs. Some of our skill sets such as the one that your vehicle needed are often booked 1 to 3 weeks out. I wish I had more technicians so we could get diagnosis quicker and turn around time shortened but that's not the case. I regret this was your first visit to Granger Chevrolet and we failed ot meet your expectations. Thank you for trying us. Rick Hanzelka Service and Parts Director Team Granger Office 409-883-0438 Cell 325-669-0479

April 18, 2024

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Service was good. Took longer than expected since I asked for the warranty to cover the part. Todd is a great asset to the business. More

by My Name
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Yes
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April 15, 2024

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They were great very good communication and fast return on my truck friendly environment awesome work More

by ROCKYMARTINEZ174
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Yes
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April 12, 2024

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Great service dept. Went the extra mile to give me a loaner comparable to my current vehicle. More

by codyarkeen
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Recommend Dealer
Yes

Other Employees Tagged: Sami Williams, Kenneth Pickett

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April 10, 2024

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Service is perfect. That’s why I keep coming back. People are polite and congenial and the value is what I expect. More

by rick_hanzelka
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Recommend Dealer
Yes

Other Employees Tagged: Sami Williams, Kenneth Pickett, Laura Roberts

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Apr 10, 2024

Granger Chevrolet responded

Dear Mr. Lizard, Thank you for your kind words. Rick

April 08, 2024

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It was a pleasant experience. Everyone was very knowledgeable and nice I liked the dealership so much that I will buy my next corvette there More

by DJGPPLS1
Recommend Dealer
Yes

Other Employees Tagged: Todd Hurst

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April 06, 2024

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Horrible, kept my truck 2 days , charged me 225 for diagnosing low a/c refrigerant then wanted 245 more for what part I may need. Wouldn’t answer my calls nor RICKY the Service manager I left my number More

by DMSOUTHERCOMFORT
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Recommend Dealer
No

Other Employees Tagged: Kenneth Pickett

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Apr 09, 2024

Granger Chevrolet responded

Dear Mr. Maxwell, Thank you for taking my call yesterday. I again apologize for not returning your call. I was going on information received from Kenny that all of your concerns had been addressed when you arrived to pick up your vehicle. I had no problem picking up the phone and calling you as soon as I realized that was not the case. By now you should have received a full refund on your credit card as I agreed to do. At Granger, our policy is to always strive to do the right thing without regard to profit. We made some errors during the process, and we just want to make it right as best possible. We should have never offered to take your truck in because of the back log of work we had in the shop at the time coupled with the time constraints you were under. We also mis-quoted you for diagnosis for an air conditioner repair. Diagnosis on AC repairs can get lengthy. My advisor was not aware of the extended time required to properly diagnose. That's my fault. Both errors are being addressed and I hope the refund shows our intent was always to do the right thing. Rick Hanzelka Service and Parts Director Team Granger Office 409-883-0438 Cell 325-669-0479

April 05, 2024

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Always a great experience at Granger Chevrolet's service dept. Would highly recommend. Had me in and out! More

by K-BillJR
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Yes
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March 27, 2024

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Kenny and the others help me very well. Kenny kept me up to date on my truck while it was being worked on.Thank a lot. More

by jnsilva4152
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Recommend Dealer
Yes

Other Employees Tagged: Tony Lute, Kenneth Pickett , Al,Rick

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March 26, 2024

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It’s been an experience with them having to deal with a truck that had some problems. They work with me for several months on it but I think they have finely got it done I hope. Thanks More

by jnsilva4152
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Yes

Other Employees Tagged: Tony Lute, Kenneth Pickett

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