Todd Johnson | Page 11

The reason I chose Crown, when I bought my ML350, was because of my previously excellent experience with the service department. This week's visit for "routine scheduled maintenance" again reinforces thi because of my previously excellent experience with the service department. This week's visit for "routine scheduled maintenance" again reinforces this belief. The staff (and especially Todd) make me feel welcome and listen to my needs and always makes me feel special. They were very appreciative of my comments on the loaner vehicle and the technician figured out why my seat spring occasionally shifts. Good job by one and all. More

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Todd was professional and courteous. I have complete confidence in Todd and all of the service staff! I know that whatever service my E550 is in for, it will be completed to a level beyond any of my ot confidence in Todd and all of the service staff! I know that whatever service my E550 is in for, it will be completed to a level beyond any of my other experiences at other dealers. Keep up the stellar level of service. More

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Wonderful experience, I brought my 2010 e350 in for a simple oil service and tire rotation and the tech inspected my car and even showed me an issue that will need addressed next visit. The carwash was e simple oil service and tire rotation and the tech inspected my car and even showed me an issue that will need addressed next visit. The carwash was exceptional too. Thank you Crown! More

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I have had many oppertunities to deal with Crown organization and they have always been professional. I have come to trust they there staff because they are always looking to best service my needs. organization and they have always been professional. I have come to trust they there staff because they are always looking to best service my needs. More

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Today, we finalized the purchase of a new ML350 from Stephen Revard. Our encounter with Mr. Revard was very professional. Stephen pointed out the advantages of each option and made sure the things I tho Stephen Revard. Our encounter with Mr. Revard was very professional. Stephen pointed out the advantages of each option and made sure the things I thought I wanted were really value added for my wife and I. We looked thoroughly through the inventory, took a test drive to see if it fit in our garage and finally discussed price. The discussion on price was open, frank and positive. Stephen’s approach was very courteous and extremely professional. Yes, I did the “do” diligence of determining the best price with other Dealers. During my visit at the competition, I was left to sit alone for long periods of time (I suppose this is a sales technique). Finally the price was given to me with multiple errors on the sheet (i.e. sales tax was overstated by +$2,000). During one of my waiting periods, I got up and took a walk. In another room, there sat my salesman with two other men in a lively jovial discussion. Finally the price was determined; trade-in evaluated and presented to me. Upon leaving, I asked to see their service area (since that is where I will spend the most time after the sale). It was at that moment that I realized what was most important to me in the decision making process. Working with people like Todd Johnson at Crown has been a very pleasurable experience. I liked the approach used at Crown from the way you enter the area, to having a specialist assigned (who you get to know and trust). Oh by the way, the prices were within a few dollars and suddenly it really didn’t matter who had the lowest price, but who I trusted. LEL More

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My experience in the past has given me a poor impression of dealerships and the sharks that that linger in the kill zone hoping for a morsel. Adding to that attitude, my mechanical skills are limited to the of dealerships and the sharks that that linger in the kill zone hoping for a morsel. Adding to that attitude, my mechanical skills are limited to the ignition apparatus, and gas fill. I am a transplant from NC and my car then was a MB 240D with 278000 mi. The drive to work was long and I decided to come out of the Stone Age although that car is my favorite style of MB. I blundered into Crown in Dublin years ago and knowing more or less what I was looking for and how much I wanted to spend. With the above attitudes regarding sales staff and dealerships in general and true to the word I found much of that during my car search but having said that Crown is one of two dealerships I have ever purchased cars from. My first experience at Crown was incredibly comfortable, no vacuum cleaner sales approach or the famous approach, “What’s it gonna take to put you in that car today”. I have my personal opinions regarding that thought. Anyway at this point in my life hitchhiking is out so having thoughts about what we were looking for in a car, my wife and I spoke with Ronan, a sale rep at that time. The cars he steered us to were within our budget and frankly more car than I expected with numerous choices. Kind of wide eyed experience coming from the 1982 240d to a 1999 E430, that was the first of six or so cars, most certified. Going through the hoops of buying and servicing our cars at Crown we met pleasant professional people a t every turn, as it is now. This most recent purchase was this past Saturday. Tom Sands and Glenn Gilbert worked with me regarding my latest CLK. I know they had months in souring the country side looking for a specific car and having patience with me. This car came to the surface and Glenn and Tom decided this car fit my bill and today life is good. All of this is due to trust. I trust the people with whom I deal with at Crown; I always have been treated more than fair and once again more car than I expected. Tom Sands and Glenn searched, discovering the car, Craig Brooks was our guide through the financial mine field, with Todd Johnson making sure at all is well with the health of my car. The folks that meet you in the morning, nothing but elegant, I see Todd Johnson as the guide though all the mechanicals bits which as mentioned that was not one of my gifts but Todd is. I am retired military, a grunt by preference with certain exceptions of trust, competence and a direct attitude, doesn’t seem like much to ask. All of these professionals from Crown have not disappointed me, I don’t mean to imply that every day is a holiday but when those issues happened Crown solved the issue aggressively. Outstanding, Larry Corley More

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Shen Saguisi always is thorough. He makes sure all is done when I come in, whether it's a bulb or major service. Todd Johnson has been a kind and familiar face, it's nice to work with a company that has done when I come in, whether it's a bulb or major service. Todd Johnson has been a kind and familiar face, it's nice to work with a company that has employees with such tenure in this disposable world. I would not go anywhere else for my service needs,Crown truly has a great team. More

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When you drive into the drop off point at Crown an elegant gentleman steps out to greet you and guide you to the appropriate person for your service, at the same time Bob asks about my family and shar elegant gentleman steps out to greet you and guide you to the appropriate person for your service, at the same time Bob asks about my family and shares a bit of humor. Bob is always a pleasure. Todd is the person I prefer and he treats me better than wonderful. Todd has a great sense of humor with an absolutely professional attitude. I, being somewhat of a brick regarding mechanics have to feel confident and comfortable with people who work on my cars. Todd is all that for me, he ensures the work is done, normally by Ron the God of mechanics, another outstanding professional and done as I can afford it. Although over the years of dealing with Crown and five cars the expense has never been scary. During this visit I spoke with Tom Sands regarding my next car which for me will be another Benz. We discussed my car and my expectations for the next four wheel adventure, hopefully the beautiful E coupe. As I mentioned above, confidence for me is an absolute necessity, nothing can run me away from a dealership faster than the “WHAT WILL IT TAKE TO PUT YOU IN THE CAR TODAY” Attitude, vacuum cleaner salesmen are the Bain of sales people, especially cars, and more so in fine cars. Tom the car manger, Glenn in sales and Crag of finance is the best. Pleasant, straight forward with no xx, they offer confidence, outstanding advice and I never feel as though they are pushing me into something I do not want to afford . Five cars and years of great service ensure our vehicle needs will be met at Crown. Thanks, Larry Corley More

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I have been purchasing and servicing my Mercedes Benz cars at Crown Eurocars in Dublin, Ohio for many years. The srevice has always been excellent and my contacts with the service Dept. as well as the sa cars at Crown Eurocars in Dublin, Ohio for many years. The srevice has always been excellent and my contacts with the service Dept. as well as the sales dept. (Glen Gilbert) have always been very professional and friendly. We currently own 3 late model Mercedes cars and we always recommend Crown Eurocars to our friends. More

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