Todd Kerns

Tri State Nissan responded

Thank you, Carol, for taking the time to share your feedback. We’re glad to hear you were pleased with your oil change and tire rotation, but we’re sorry to learn about the lack of follow-up on your parts order and your headrest concern. That’s not the level of communication we aim to provide. We’d really like the chance to make this right — please reach out to our Service Manager, Michael, at 540-667-6800 so we can address this promptly. We appreciate your honesty and the opportunity to improve your next visit.

Tri State Nissan responded

Thank you, Robertson, for sharing your experience. We’re glad to hear our team provided professional care and that your vehicle was serviced with the skill and attention it deserves. We appreciate your trust and thank you again for choosing Tri-State Nissan.

Tri State Nissan responded

Thank you, June. We appreciate you taking the time to share your experience and are glad to hear that Kevin, Todd, and Martin provided good service and met your expected timeframe. Your feedback helps us continue improving the way we serve our customers. Thank you again for your trust and for choosing us for your vehicle’s service needs.

Tri State Nissan responded

Thank you for taking the time to share your experience. We appreciate your patience during your express visit—our team works hard to balance quick service with quality care, especially on busy days. It’s great to hear Todd took good care of you throughout the process. Thank you again for choosing us for your vehicle’s maintenance, and we look forward to serving you even more efficiently next time.

Tri State Nissan responded

Thank you for sharing your experience. We are glad to hear everything went smoothly and that our team continues to meet your expectations. We truly appreciate your recommendation and thank you again for trusting us with your vehicle.

Tri State Nissan responded

Thank you, C. Phillips, for taking the time to share your feedback. We truly appreciate your honesty and are glad to hear the overall service met your expectations. We’re sorry the tire pressure check was overlooked and understand how important those details are. Please don’t hesitate to reach out to Michael, our Service Manager, at 540-667-6800 so we can address this directly and ensure your next visit is a smooth one. Thank you again for bringing this to our attention and for giving us the opportunity to improve.

Tri State Nissan responded

Thank you for the thoughtful 5-star review. We’re so glad to hear Todd went above and beyond to advocate for you and make sure your vehicle’s repairs were fully addressed. His persistence and care, along with the team’s attention to detail, really show the kind of service we aim to provide every day. Thank you again for your trust over the past three years—we truly appreciate your loyalty and are grateful you chose us.

Tri State Nissan responded

We’re glad to hear your experience was smooth from beginning to end and that our team’s professional and courteous approach stood out. Providing service that feels seamless and respectful is important to us, and we truly appreciate your kind words and recommendation.

Tri State Nissan responded

Thank you for the 4-star review and for recognizing Todd’s pleasant service—it’s great to hear he made a positive impression. We’re sorry, however, that your experience at checkout didn’t reflect the same level of friendliness. Your feedback is important, and we’ll be addressing it with our team to ensure every part of your visit feels welcoming. We appreciate you sharing your thoughts.

Tri State Nissan responded

Thank you for the excellent 5-star review. We’re glad to hear your visit was a positive one from start to finish, with honest, knowledgeable, and pressure-free service. It’s great to know Kevin, Todd, Bob, and Skylar all contributed to making the process smooth and efficient, and that you enjoyed the comfort of our lounge while your vehicle was serviced. We appreciate your trust and look forward to helping you again.