Todd Kerns

Tri State Nissan responded

Thank you for continuing to choose us over the years. It truly means a lot that you’ve purchased several vehicles here and trust both our sales and service teams. Thank you for your loyalty and for sharing your experience. We’re glad to hear the service department has kept things efficient and communicated clearly while your vehicle was here. That kind of consistency is what we strive for every day. We appreciate you and look forward to taking care of you for many more years to come.

Tri State Nissan responded

Thank you, Carol, for taking the time to share your experience. We truly appreciate your kind words and your recommendation. It's great to hear that you found our team knowledgeable and that the customer service stood out to you. Providing clear, dependable support especially when it comes to warranty work is something we take seriously, so your feedback means a great deal. Thank you again, Carol, for your trust and for recommending our service department. We look forward to taking care of you again whenever you need us.

Tri State Nissan responded

Thank you for taking the time to share your feedback. We truly appreciate you choosing us to service your 2025 Nissan Frontier, and we’re glad to hear everything met your expectations from workmanship to communication and timing. Thank you again for your trust and for allowing our team to take care of your vehicle. We look forward to being here for you whenever you need us next.

Tri State Nissan responded

Thank you for taking the time to share this. We really appreciate you coming back and trusting us with your vehicle. Working with the same advisor and having that vehicle history on hand makes a big difference, and Todd takes a lot of pride in providing that kind of consistent care. Thank you again for your continued business, and thank you for being part of our Tri-State Nissan family.

Tri State Nissan responded

Thank you for the 5-star review! We’re so glad to hear that Todd was able to take great care of you and get your truck fixed quickly. We’ll be sure to share your kind words with him. Thank you again for choosing Tri-State Nissan — we truly appreciate your trust and look forward to seeing you next time.

Tri State Nissan responded

Thank you, Donna! We really appreciate you spending part of your New Year’s Eve with us. Even on a busy day, our team works hard to keep things running smoothly, so we’re glad we could get you in and out quicker than expected. Thank you again for your patience and for choosing Tri-State Nissan — we’re grateful for your continued trust and wish you many happy miles ahead

Tri State Nissan responded

Thank you, Carol, for taking the time to share your feedback. We’re glad to hear you were pleased with your oil change and tire rotation, but we’re sorry to learn about the lack of follow-up on your parts order and your headrest concern. That’s not the level of communication we aim to provide. We’d really like the chance to make this right — please reach out to our Service Manager, Michael, at 540-667-6800 so we can address this promptly. We appreciate your honesty and the opportunity to improve your next visit.

Tri State Nissan responded

Thank you, Robertson, for sharing your experience. We’re glad to hear our team provided professional care and that your vehicle was serviced with the skill and attention it deserves. We appreciate your trust and thank you again for choosing Tri-State Nissan.

Tri State Nissan responded

Thank you, June. We appreciate you taking the time to share your experience and are glad to hear that Kevin, Todd, and Martin provided good service and met your expected timeframe. Your feedback helps us continue improving the way we serve our customers. Thank you again for your trust and for choosing us for your vehicle’s service needs.

Tri State Nissan responded

Thank you for taking the time to share your experience. We appreciate your patience during your express visit—our team works hard to balance quick service with quality care, especially on busy days. It’s great to hear Todd took good care of you throughout the process. Thank you again for choosing us for your vehicle’s maintenance, and we look forward to serving you even more efficiently next time.