Todd Kerns

Always good service and done in the time frame that was given when asked when it would ready. given when asked when it would ready. More

by junenorwood Verified Customer Verified Customer

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Had an oil change, tire rotation and state inspection done via their express line (no appointment). Had a 2 hour wait, but they were very busy. done via their express line (no appointment). Had a 2 hour wait, but they were very busy. More

by ridgerunner57 Verified Customer Verified Customer

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As usual, the work was performed quickly and correctly. Will recommend to anyone needing setvice Will recommend to anyone needing setvice More

by kcmaop Verified Customer Verified Customer

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My husband told the service department to check the tires’ air pressure. They did not. They should have. Any time a vehicle is serviced, this should be done, especially when a customer requests it spec tires’ air pressure. They did not. They should have. Any time a vehicle is serviced, this should be done, especially when a customer requests it specifically. Other than that, it was good work. More

by C. Phillips Verified Customer Verified Customer

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I am so pleased with TriState, and especially Todd, for how well he advocated for me with my vehicle’s repairs. Not only did he submit all claims to Nissan according to the rebate, but my engine’s failing how well he advocated for me with my vehicle’s repairs. Not only did he submit all claims to Nissan according to the rebate, but my engine’s failing caused additional damage that Nissan didn’t want to replace. However, Todd advocated for me and that was replaced as well. Todd was always pleasant and efficient, and they even washed my car up so nicely. This is probably standard procedure, but the way they cared for me really meant a lot to me, and showed me how well TriState cares for their customers. I’m so glad I went with TriState 3 years ago! More

by smbraithwaite Verified Customer Verified Customer

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Excellent service from beginning to out the door. Personnel professional and courteous demeanor. Recommend to anyone that enjoys this kind of service. Personnel professional and courteous demeanor. Recommend to anyone that enjoys this kind of service. More

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Todd was very pleasant. I would have given Nissan 5 stars, but the woman at the checkout was not the least bit friendly. I would have given Nissan 5 stars, but the woman at the checkout was not the least bit friendly. More

by angisteele Verified Customer Verified Customer

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Great people. Honest and knowledgeable. No pressure. Good quick service. Nice customer lounge. Overall, a good experience. Honest and knowledgeable. No pressure. Good quick service. Nice customer lounge. Overall, a good experience. More

by SDP222 Verified Customer Verified Customer

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Professional and clearly explained what my car needed. . will keep coming back for future visits . will keep coming back for future visits More

by teresa.wisneski Verified Customer Verified Customer

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When I first got there, the associate mentioned that I didn’t have an appointment until 1 PM which I did not set that time, but I told them that I had to come in that morning and drop it off and she said didn’t have an appointment until 1 PM which I did not set that time, but I told them that I had to come in that morning and drop it off and she said that would be fine, but it looked like there was a little bit of miscommunication between the service department and the rental department so I’m standing and waiting around for everything to get in place knowing that I called them last Thursday and they had Friday and Saturday to have it prepared for Monday but Kevin was amazing. He called me and kept me updated on the progress of my Nissan. More

by amber_riggleman Verified Customer Verified Customer

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