Todd Kroh | Page 15

Excellent service I had a terrific experience shopping for my SUV, and that says something since I hate car shopping! Todd was my sales rep. He was outstanding. Very kn I had a terrific experience shopping for my SUV, and that says something since I hate car shopping! Todd was my sales rep. He was outstanding. Very knowledgeable, very personable and best of all no pressure! I highly recommend him. Devin a newer associate who works with Todd did a great job to. He took us out in the car and answered all our questions. What impressed me about this young associate is that he didn’t try to answer a question that he didn’t know the answer to! When we returned from our ride, Todd was there and Devin mention each question that he couldn’t answer and Todd did! Devin is a keeper! When I decided to buy I met Paul who went over all the financing with me! Again, very knowledgeable. When it came to discussing all the warranties, again no pressure! I had a great team of individuals to work with! I’m very grateful! Car buying isn’t so bad when working with Todd, Devon and Paul! Thanks guys! More

by Very satisfied buyer Verified Customer Verified Customer

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First time I ever felt unwanted at a dealership I will start by saying that Terry, the salesman I started with, made me feel that he didn’t want my business. I have never been to a dealership where I will start by saying that Terry, the salesman I started with, made me feel that he didn’t want my business. I have never been to a dealership where they basically asked me to leave. I bought a brand new 2019 Ford Edge that has been sitting on their lot since last year. The car build/ship date was August 2018. The car had a very noticeable vibration when the brake was applied. All I asked was for the problem to be fixed, which they did take care of by replacing the front rotors, but my husband also wanted the tires balanced, which they refused, saying they were all in with what they could give me on the car and their profit margin was depleted. At that point Terry told me that it was nice working with me and have a nice day as he pointed to the door. I was shocked and speechless for a moment, then I said to him that I could not believe that you were letting a sale walk out the door without trying to sell me something else? By this point, Todd, the second salesman that had been helping me, took over the sale. It was a pleasure working with Todd, I feel as if he was more knowledgeable about the car I was buying. He did apologized for Terry‘s actions and statements. I wish I would have started with Todd to begin with. Definitely one of the worst experiences I’ve ever had in buying a car. More

by Becky9499 Verified Customer Verified Customer

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Efficient Car inspection and oil change. I also was going to rotate tires and instead of just doing it to make more money. I was told at 6500 miles I did not ne Car inspection and oil change. I also was going to rotate tires and instead of just doing it to make more money. I was told at 6500 miles I did not need to rotate yet. Automatically washed my car and all done in a timely matter and professionally. More

by Kalloway Verified Customer Verified Customer

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Enjoyable Experience We were looking for a new SUV and decided to visit Ferrando Ford. Our salesman Todd was enjoyable to work with and was a great help in our decision m We were looking for a new SUV and decided to visit Ferrando Ford. Our salesman Todd was enjoyable to work with and was a great help in our decision making. More

by Todd Verified Customer Verified Customer

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Friendly compationat I came to Bob Ferrando Ford looking for a new truck. I got fast friendly service. Told them my financial situation they worked with me to find an opti I came to Bob Ferrando Ford looking for a new truck. I got fast friendly service. Told them my financial situation they worked with me to find an option that worked out for both of us. Willingness to compromise with me is what ultimately made my decision to but from them. Also after purchasing they went thru every button on the truck and thru all of the technology in it. Support happy! More

by DRougeux Verified Customer Verified Customer

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Great Ford Dealership Very personable staff, great customer service. Todd Kroh was a no pressure accommodating sales person. He listened to what we were interested in and Very personable staff, great customer service. Todd Kroh was a no pressure accommodating sales person. He listened to what we were interested in and look for; Unlike another pushy, non- customer focused dealership down the road that was more interested in getting rid of models that were not selling. More

by vdimichele1 Verified Customer Verified Customer

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Todd is great to work with We had a great experience working with Todd to get the perfect Ranger. We came back to Ferrando because of the way we were treated and the great serv We had a great experience working with Todd to get the perfect Ranger. We came back to Ferrando because of the way we were treated and the great service department. More

by Annette Verified Customer Verified Customer

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Take care of me like I'm family They do there best to explain things and try to make you as comfortable as possible while you wait. Do there best to work with you on the price. They do there best to explain things and try to make you as comfortable as possible while you wait. Do there best to work with you on the price. More

by Jchad005 Verified Customer Verified Customer

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Disappointed We purchased a 2010 Chevy Silverado from you. Todd was very friendly and went above and beyond to get us a good deal. However, when we drove it, the e We purchased a 2010 Chevy Silverado from you. Todd was very friendly and went above and beyond to get us a good deal. However, when we drove it, the engine light was on and power windows weren’t working, we called again and talked to Todd and wanting these problems fixed and was told by Dana they would not fix it, that your not a Chevy dealership, but we could bring truck in and have it paid to get fixed, really, this is unexceptional. We have a 30 day warranty, the engine light is on...I will not be recommending this dealership More

by Jackie Verified Customer Verified Customer

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Great people to do business with The people here are very friendly and very easy to work with. They were all extremely helpful and went above and beyond for me. I highly recommend Bob The people here are very friendly and very easy to work with. They were all extremely helpful and went above and beyond for me. I highly recommend Bob Ferrando Ford for all your vehicle needs. More

by Eaustin Verified Customer Verified Customer

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