Todd Kroh | Page 14

I found the Ford F-150 I was looking for at a fair price,the staff was friendly and the transaction went without a hitch. price,the staff was friendly and the transaction went without a hitch. More

by DNupp Verified Customer Verified Customer

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Great experience Our salesman Tod was great to work with. No pressure, explained everything and answered all our questions. Quite personable. Barb in financing was gre Our salesman Tod was great to work with. No pressure, explained everything and answered all our questions. Quite personable. Barb in financing was great! Got us a great extended warranty for our vehicle. Had us laughing the whole time! More

by chiknlegs1 Verified Customer Verified Customer

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Stood Behind There Sale Thanks to Ed, Todd, and the service manager the agency allowed me to cancel a signed deal and gave me some service on my vehicle to keep me on the roa Thanks to Ed, Todd, and the service manager the agency allowed me to cancel a signed deal and gave me some service on my vehicle to keep me on the road. More

by llval1 Verified Customer Verified Customer

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Engine work on my Explorer My Explorer had been trouble-free until it reached 40k miles when the engine required this major repair. I was provided a loaner Escape but the repa My Explorer had been trouble-free until it reached 40k miles when the engine required this major repair. I was provided a loaner Escape but the repair took longer than I would have expected. Communication with the service guy was very good. They also installed my winter tires for a reasonable price. I am happy to have it back now and so far, so good. Will research vehicle reliability issues with Ford products. My mind is open. More

by Tvose08 Verified Customer Verified Customer

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Over the top in Customer service This dealer was amazing. What was not amazing is the lack of Ford Motor company in general with its customer service. My brand new Trucks turbo went o This dealer was amazing. What was not amazing is the lack of Ford Motor company in general with its customer service. My brand new Trucks turbo went out within a hour from leaving the lot. Ford rep stated in an email that they were not taking the part away from production and that the next shipment for this needed part would not be available for 2 weeks. I felt as if we got your money now tuff luck. I know darn well production would have had many available for a faulty product. The dealer went the extra mile to resolve this issue and obtained the part from another dealer in no time flat. I Applaud Fernando Ford and say up yours to Ford Motor company. More

by jeffreypitto Verified Customer Verified Customer

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Great Ford Dealership to do business with Todd always listens to what the customer is looking for in a vehicle, makes the purchasing of a vehicle very easy and affordable as well. Great financ Todd always listens to what the customer is looking for in a vehicle, makes the purchasing of a vehicle very easy and affordable as well. Great financing agents as well. Thank You Larry More

by Yvonne Verified Customer Verified Customer

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New truck already broke. Bought it yesterday Service is now trying to figure out why the issue. Is there. They do far said this is a first. I am very displeased. I am wasting over an hour so far Service is now trying to figure out why the issue. Is there. They do far said this is a first. I am very displeased. I am wasting over an hour so far and they still have no idea what’s wrong. This product has disappointed me greatly. More

by jeffreypitto Verified Customer Verified Customer

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Super Satisfied I highly recommend Fernando Ford service department! They are so wonderful to work with! I’ve taken my car there for service several times and they h I highly recommend Fernando Ford service department! They are so wonderful to work with! I’ve taken my car there for service several times and they have never disappointed me! Very friendly and honest people. More

by Happy Customer Verified Customer Verified Customer

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Always competent friendly service, Always professional, knowledgeable and competent staff. I've been a customer for many years and I always recommend Bob Ferrando Ford World to family a Always professional, knowledgeable and competent staff. I've been a customer for many years and I always recommend Bob Ferrando Ford World to family and friends. I bought my car from Todd and he was great, friendly competant and I would buy a car from him in the future. Sometimes car salesmen are creepy and they tend to treat female car buyers as if they know what is best for us, I had a salesman tell me that I should buy a car based on the fact that there, "was a place for my purse." I waled away from that dealership and I would never go back. More

by KJohnson Verified Customer Verified Customer

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Fast & polite & understanding Took my Trk into ferrando ford sat. Water pump went bad, they said it would be fixed asap, plus they also got me a loner vehicle. Greatly appreciate t Took my Trk into ferrando ford sat. Water pump went bad, they said it would be fixed asap, plus they also got me a loner vehicle. Greatly appreciate there work., and special thanks to Todd Kroh More

by jasnyder1813 Verified Customer Verified Customer

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