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Todd Morrison
Todd Morrison at Napleton Downtown Chevrolet Buick GMC

Todd Morrison | Page 2

Service Advisor

Napleton Downtown Chevrolet Buick GMC

2720 S Michigan Ave
Chicago, IL 60616

4.7
73 Reviews
4.7

73 Reviews

Write a Review

Dealership Experience

1 yr, 9 mos

Industry Experience

27 yrs, 3 mos

73 Reviews of Todd Morrison

February 06, 2026

Dealership Rating
Employee Rating

Thorough and upfront with pricing and vehicle needs. Would recommend and have been a customer for 5 years More

by JT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 09, 2026

Napleton Downtown Chevrolet Buick GMC responded

JT, we truly appreciate your loyalty and your wonderful feedback! Thank you for choosing Napleton Downtown Buick GMC and for recommending us. We look forward to serving you for many more years!

January 29, 2026

Dealership Rating
Employee Rating

Never have parts, can’t figure out the issue with my car and i keep having the same issues with my speakers, CarPlay, and my suspension that they fixed and it’s making the same noise More

by Ajeane3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: James Gruman, Michael Acre, Manny Diaz

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Jan 30, 2026

Napleton Downtown Chevrolet Buick GMC responded

We aim to deliver solutions efficiently, so I am disheartened to learn about the continued issues with your speakers, CarPlay, and suspension. I want to provide the repairs and accommodations you need, so let's connect so that we may work toward resolutions together. I will look for your contact information, but please reach out directly to chicagofeedback@napleton.autos - Napleton Downtown Chicago. Thank you.

January 24, 2026

Dealership Rating
Employee Rating

I was satisfied with my oil change and my tire rotation for my 2013 yukon denali More

by afj520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 26, 2026

Napleton Downtown Chevrolet Buick GMC responded

Thank you for the great review. We look forward to seeing you again at Napleton Downtown Buick GMC!

January 19, 2026

Dealership Rating
Employee Rating

Todd was great with taking care of my truck, as well as things I needed to take care on my truck. He was accurate on his timeframe and when I should expect to get my truck back. Also he explained things to More

by Bernice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 20, 2026

Napleton Downtown Chevrolet Buick GMC responded

Hi Bernice, thank you for sharing your positive feedback about Todd's work on your truck. We truly appreciate your business and we look forward to seeing you again at Napleton Downtown Buick GMC!

January 17, 2026

Dealership Rating
Employee Rating

Great facility and the staff are fantastic! I always get great service and pricing from Napleton More

by amacc02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 19, 2026

Napleton Downtown Chevrolet Buick GMC responded

Thank you for leaving Napleton Downtown Buick GMC your positive feedback!

January 14, 2026

Dealership Rating
Employee Rating

Great Service, Nice Waiting area, everyone had a nice attitude, and they finished my car quick More

by sych71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Acre, Manny Diaz

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Jan 14, 2026

Napleton Downtown Chevrolet Buick GMC responded

Thanks for the great review of Napleton Downtown Buick GMC!

January 11, 2026

Dealership Rating
Employee Rating

Excellent service from start to finish. Will be back to this establishment. Todd was very helpful and got my oil change completed in under an hour on a Friday (late morning)! More

by chellet71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 12, 2026

Napleton Downtown Chevrolet Buick GMC responded

Thank you for choosing Napleton Downtown Buick GMC and sharing your experience with Todd and the team! See you next time!

January 10, 2026

Dealership Rating
Employee Rating

It was great working with Mr Todd. He was professional and efficient in taking care of the service needed. More

by AD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 12, 2026

Napleton Downtown Chevrolet Buick GMC responded

Thank you for sharing your great experience with Todd! We appreciate your business and we hope to see you again at Napleton Downtown Buick GMC.

January 09, 2026

Dealership Rating
Employee Rating

Brought my car in for two recall and one warranty item. Everything went according to plan in a timely matter and the car was washed upon picking it up More

by Myke089
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 12, 2026

Napleton Downtown Chevrolet Buick GMC responded

Hi Myke, thank you for choosing Napleton Downtown Buick GMC and kudos to our service team for getting everything done smoothly and on time.

January 09, 2026

Dealership Rating
Employee Rating

Excellent service from start to finish. Will be back to this establishment. Todd was great! More

by Number88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 09, 2026

Napleton Downtown Chevrolet Buick GMC responded

It was our pleasure to assist you. Thank you from Todd and all of us here at Napleton Downtown Buick GMC!

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