Todd Morrison
Todd Morrison at Napleton Downtown Chevrolet Buick GMC

Todd Morrison | Page 6

Service Advisor

Napleton Downtown Chevrolet Buick GMC

2720 S Michigan Ave
Chicago, IL 60616

4.7
73 Reviews
4.7

73 Reviews

Write a Review

Dealership Experience

1 yr, 9 mos

Industry Experience

27 yrs, 3 mos

73 Reviews of Todd Morrison

August 09, 2025

Dealership Rating
Employee Rating

Hector provided excellent service for our Honda FIT. We will return for our next service. 🙂 More

by matasphere
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 12, 2025

Napleton Downtown Chevrolet Buick GMC responded

Thanks for the kind words for Hector. We appreciate your support here at Napleton Downtown Buick GMC. See you next time!

July 17, 2025

Dealership Rating
Employee Rating

Todd was my service advisor and he delivered! He tried to make me comfortable and cared for! He did deliver and would again 10/10 come again under his guidance and understanding! More

by Juan S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 18, 2025

Napleton Downtown Chevrolet Buick GMC responded

Juan, thank you for sharing your great review of Todd and the team! We appreciate your business and we hope to see you again at Napleton Downtown Buick GMC.

July 09, 2025

Dealership Rating
Employee Rating

Service Department was very welcoming, friendly and professional. I received updates throughout the entire process. More

by slm656
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 10, 2025

Napleton Downtown Chevrolet Buick GMC responded

Thank you for sharing your review! We are happy to hear that our team took such great care of you and we hope to welcome you back to Napleton Downtown Buick GMC in the future.

July 03, 2025

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Employee Rating

Great service representative. He was friendly and explained everything to us. The representatives name is Todd Morrison. I will always ask for Todd. More

by csmithel54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 07, 2025

Napleton Downtown Chevrolet Buick GMC responded

Thank you for sharing this great review of Todd and the team! We appreciate your business and we hope to work with you again at Napleton's Buick GMC

July 02, 2025

Dealership Rating
Employee Rating

Very informative they take there time and answer all your questions and give you advice on what to do i just wish they send out more coupons on there Services More

by MS LADY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 03, 2025

Napleton Downtown Chevrolet Buick GMC responded

Thank you for sharing your experience with Napleton Downtown Buick GMC! We're glad to hear our team was informative and attentive. We'll definitely take note of your suggestion about sending more service coupons. We appreciate your feedback!

June 25, 2025

Dealership Rating
Employee Rating

Went in to see about a slow leak on passenger side rear tire- turns out it was nail in the center of the tire. Todd had me in/out within an hr as promised-as a walk in. Always courteous, friendly, informed More

by Deontaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 25, 2025

Napleton Downtown Chevrolet Buick GMC responded

We're happy to hear that Todd and the team at Napleton Downtown Buick GMC provided you with quick and efficient service. It's great to know your tire issue was resolved promptly as a walk-in! Thanks for sharing your experience with us.

June 21, 2025

Dealership Rating
Employee Rating

Napleton is Average I wasn't pleased with Todd who serviced my Vehicle. After waiting an extended time which I was fine with knowing from previous Maintenance. He however, did not come and Notify Me m More

by nareene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 23, 2025

Napleton Downtown Chevrolet Buick GMC responded

I apologize for the lack of communication during your recent visit. It's important to us that our team keeps you informed throughout the service process, and I'm sorry we fell short this time. If you'd like to discuss this further or have any other concerns, please feel free to reach out. Please reach out directly tochicagofeedback@napleton.autos - Napleton Downtown Chicago

June 07, 2025

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Employee Rating

I took my car in because it was making noises when I drove it I waited 4 hours for them to tell me what could be the issue after I had to remind them that I was there. Miraculously they said they could More

by nekiicannady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 11, 2025

Napleton Downtown Chevrolet Buick GMC responded

We're sorry to hear about your experience. It sounds like we missed the mark on both timely service and communication, which is not what we strive for. We would like to assist you in resolving this issue. Please reach out directly to chicagofeedback@napleton.autos - Napleton Downtown Chicago.

May 29, 2025

Dealership Rating
Employee Rating

Did a great job on fixing my vehicle! Customer service was great. I’ll be sure to come back! More

by Bryantsteve657
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 30, 2025

Napleton Downtown Chevrolet Buick GMC responded

Thanks so much for the review. We look forward to your next visit to Napleton Downtown Buick GMC!

May 16, 2025

Dealership Rating
Employee Rating

Excellent professional service from Todd. He knew exactly what my vehicle required.This dealership has knowledgeable people. I was pleased with my experience there. More

by BChuck22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Gruman, Michael Acre

May 19, 2025

Napleton Downtown Chevrolet Buick GMC responded

We're delighted to hear that Todd and the team at Napleton Downtown Buick GMC provided you with excellent service. It's great knowing our knowledgeable staff made your visit a positive one. Thank you for sharing your experience!

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