Todd Skidmore | Page 46

Quick, courtious and informative The service staff at Acura Columbus is always welcoming and courteous. From the valet out front to the service desk to the Todd Skidmore, the customer The service staff at Acura Columbus is always welcoming and courteous. From the valet out front to the service desk to the Todd Skidmore, the customer service guy and the check out desk...you always feel like they are wanting to help. I love that they get you in on time and out as quickly as possible. The packet reflecting the breakdown of the service performed with graphics and descriptions are helpful for maintenance due now and in the near future. So you can plan ahead. I have no anxieties when scheduling service. Acura Columbus is where I purchased my MDX and where I choose to have it serviced. Hands down! More

by DIANE0 Verified Customer Verified Customer

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"I will be back" Was told what work would be done and how long it would take. The work was completed on time with a full report. A good experience. Was told what work would be done and how long it would take. The work was completed on time with a full report. A good experience. More

by FPOWERS570 Verified Customer Verified Customer

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Knowledgeable, fast process, ease of communication. I didn't think I'd end up buying a car the day I enquired about one, especially with a 4 year old in tow! The process was amazing: it started by me fi I didn't think I'd end up buying a car the day I enquired about one, especially with a 4 year old in tow! The process was amazing: it started by me finding the vehicle I liked on their website, setting an appointment by clicking on their "chat" button, then having a sales rep get in touch with me right away. I went in and the rep, Benjamin, sure knew his stuff. He was knowledgable, not only on the MDX, but on the other SUVs I was considering. Negotiating was simple and painless. Zach helped me through my vehicle pick up and tutorial. The whole staff was amazing. The service perks are equal to or better than the BMW and Lexus dealerships I've been to with my past vehicles. They even have iPads for my kids to play with if I choose to wait! I highly recommend Acura of Columbus. More

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Professional and extremely courteous 5 stars to Todd. Like talking to family. Very impressed with the communication of the entire operation.Immediately recognized as I entered the servi 5 stars to Todd. Like talking to family. Very impressed with the communication of the entire operation.Immediately recognized as I entered the service area. More

by JGRANT3 Verified Customer Verified Customer

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Great People I continue to marvel at the upbeat culture at Acura Columbus (new customer, third service appt). Whereas lousy customer service and disengaged employ I continue to marvel at the upbeat culture at Acura Columbus (new customer, third service appt). Whereas lousy customer service and disengaged employees seem to be the new norm, this dealership is so refreshingly different it's almost like the Twilight Zone. From the valet guys who greet you, all the way to the ladies at checkout, EVERYONE appears to love their work and they seem genuinely interested in making your visit as pleasant as possible. I've stayed in luxury hotels whose staff don't care this much about their guests. I'm 51 and I've NEVER written a customer review. Who knew a routine visit to a service department at a car dealership would compel me to do so. Hats of to the owner, managers and all the teammates who practice what the preach. More

by Doug Brown Verified Customer Verified Customer

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All Well - Minus The Wash As always, my service, oil change and tire rotation went awesome! I was welcome, quickly checked in, offered a complimentary snack and enjoyed the sho As always, my service, oil change and tire rotation went awesome! I was welcome, quickly checked in, offered a complimentary snack and enjoyed the showroom & waiting area. 45 minutes later I checked out and was told my car had been cleaned - always a plus as there is nothing better than a clean car. I walked outside and was immediately bummed that the wash wasn't the same as last time. Dirt streaks all over the exterior, not tire shine or rim cleaning. I get it, it is a free car wash so beggars can't be choosers, but the way my car was presented to me was disappointing and not one I would imagine Acura would like to leave their lot and serve as a presentation. Unfortunately I didn't say anything as I had to run to a meeting, but I did re-wash my car the following morning to give it that nice clean and presentable look that I was anticipating from Acura. - Tim More

by TIMOTHY.HEITMANN Verified Customer Verified Customer

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Car Service As always I was treated with the highest respect and received a great service. I was informed every step of the way and given options. At times coupon As always I was treated with the highest respect and received a great service. I was informed every step of the way and given options. At times coupons are sent out. More

by Acurardx Verified Customer Verified Customer

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Second Consecutive Oil Change with Overfill I had an oil change as part of a A123 Maintenance Service in Sep 2015. I brought my own oil (5Qt +1Qt Mobil1 0W20) and ask that the remaining oil be I had an oil change as part of a A123 Maintenance Service in Sep 2015. I brought my own oil (5Qt +1Qt Mobil1 0W20) and ask that the remaining oil be left in the 1 Qt container so I might use it to add between changes if necessary. When I went to pick up my vehicle I was told there was no remaining oil, it took all of it. 2014 MDX manual states 5.7 Qts oil required when changed with filter. Next day when I checked the oil it was 1/4 to 3/8 of an inch above the full mark on the dip stick. On 3 Mar 2016 I had my 2014 MDX oil changed as part of a A1 Maintenance Service. I explained the above experience to the service advisor and indicated that I did NOT want my vehicle overfilled this time. I told him that the manual states it only requires 5.7 Qts with oil and filter change. He verified this by checking a chart that the techs have back in the shop. I was given back 100ml of oil in the 1Qt container when picking up my vehicle. If you do the math, you will find this still is incorrect. Although my vehicle was not overfilled as much this time as last, why does it have to be overfilled at all. This is not rocket science! More

by SKC7 Verified Customer Verified Customer

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friendly and courteous From the warm greeting I received when I pulled my car into the service reception area to paying my bill, each person I spoke with was extremely polit From the warm greeting I received when I pulled my car into the service reception area to paying my bill, each person I spoke with was extremely polite and courteous. Not, sugary sweet, just plain friendly and genuine. More

by SWHEELER Verified Customer Verified Customer

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Wanted car inspected by acura dealer Everyone was so helpful and nice. My car was done in less than 3 hours, and they also provided a loner car at no additional charge. They thoroughly ex Everyone was so helpful and nice. My car was done in less than 3 hours, and they also provided a loner car at no additional charge. They thoroughly explained everything to me and I will be back. More

by LMILLER5800 Verified Customer Verified Customer

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