Dealership Experience
1 yr, 2 mos
Industry Experience
34 yrs, 7 mos
Specialties & Trainings
Service Consultant for eight years with Toyota 1991-1999
Toyota Service Manager 1999 - 2005
Toyota Fixed Operations Director 2005 - 2017
Lexus service Manager 2017 - 2024
Service Manager at Serra Nissan, Ford and Honda 2024 - 2025
59 Reviews
Write a Review59 Reviews of Todd Stratton
June 14, 2025
Always great service at the dealership! In and out as fast as possible! Great staff. In and out as fast as possible! Great staff. More
Other Employees Tagged: Matt Clarkson, Todd Mayers, Adam Eaves, James Hobbs, Chris Martin, Tracy Case
June 02, 2025
I have used This dealership several times and they are Very responsive and communicative. Super nice! Very responsive and communicative. Super nice! More
Other Employees Tagged: Joey Chance, Adam Eaves, James Hobbs
May 30, 2025
Very nice staff. I enjoyed the video overview of my car. Did not take long I enjoyed the video overview of my car. Did not take long More
Other Employees Tagged: James Hobbs
May 30, 2025
Poor communication from the service. Unprofessional attitude from leadership + unwillingness to work with insurance quote. Lied to insurance about when work was done. Adequate body work. Unprofessional attitude from leadership + unwillingness to work with insurance quote. Lied to insurance about when work was done. Adequate body work. More
Other Employees Tagged: Tyler Alldredge
May 28, 2025
We am very disappointed in Mazda at this point. I took my vehicle in for a routine maintenance service and inspection and the technician failed to torque the lug nuts on all four tires. We live abo I took my vehicle in for a routine maintenance service and inspection and the technician failed to torque the lug nuts on all four tires. We live about 90 miles or so from the dealership and so after the maintenance service we noticed that the wheel all of a sudden was popping when we made a sharp turn. Called Mazda and was unsuccessful in reaching the service department, left several messages but received no return call from the Mazda. I took my vehicle to a local tire shop and found that the lug nuts on all four tires had not been torqued (tighten). This was a very dangerous safety issue. Well I called Mazda service department back that same day (Monday) to make them aware of the issue and requested service to issue my vehicle had not been damaged and was safe to drive. I requested to speak with the supervisor and was advised that he was on the More
Other Employees Tagged: James Hobbs
May 20, 2025
Very courteous. Provided great service. Kept me up to date. A complicated repair. Looks good. Very accommodating Provided great service. Kept me up to date. A complicated repair. Looks good. Very accommodating More
Other Employees Tagged: James Hobbs , Tyler
May 20, 2025
They people over at Mazda from buying the car to servicing the car has been wonderful. Easiest experience of any dealership. servicing the car has been wonderful. Easiest experience of any dealership. More
Other Employees Tagged: Matt Clarkson, Todd Mayers, Adam Eaves, James Hobbs, Chris Martin, Tracy Case
May 20, 2025
Everyone was polite and helpful. I was very impressed with the service and my car was fixed perfectly. I was very impressed with the service and my car was fixed perfectly. More
Other Employees Tagged: James Hobbs
May 18, 2025
Quick, friendly service for my oil change. Staff was professional, and the waiting area was clean and comfortable. I’ll definitely return for future maintenance. Highly recommend Med Center Ma Staff was professional, and the waiting area was clean and comfortable. I’ll definitely return for future maintenance. Highly recommend Med Center Mazda! More
Other Employees Tagged: James Hobbs
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