Tom Bennett | Page 2

I’ve had mixed results with their Service Department; this past visit ended well but was problematic In lack of communication and follow through. In the end, the work was done, done at a lower cost I be this past visit ended well but was problematic In lack of communication and follow through. In the end, the work was done, done at a lower cost I believe due to some of the communication issues, and problem fixed, so outcome was GREAT. So over my last four visits, 1 was beyond exemplary and Lexus went OVER and ABOVE to rectify the problem. This most recent visit ended well but the experience was less than favorable. So Lexus Service does stand by their high quality Autos, it just doesn’t seem to go as well getting there as you’d think it should. Clearly some of that lies with us, in that we have high expectations because they are Lexus but basic communications between departments seems to be an issue to be aware of More

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Service advisor and service tech were helpful and courteous. Excellent customer service was displayed here. courteous. Excellent customer service was displayed here. More

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Standard service oil change and tire rotation was fast as promised. Follow up suggestions were reliable and accurate. Overall experience was professional and friendly. promised. Follow up suggestions were reliable and accurate. Overall experience was professional and friendly. More

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As always, quality work was performed. The waiting area is nice with good beverages and snacks. The waiting area is nice with good beverages and snacks. More

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Nate was our sales person and he was great. NATE WAS GREAT! Wyatt explained all the electronics in the vehicle, and stated we could follow up if needed. The entire experience was wonderful! L NATE WAS GREAT! Wyatt explained all the electronics in the vehicle, and stated we could follow up if needed. The entire experience was wonderful! Love our new GX 550!! More

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I appreciate the thorough service to ensure the service life of our vehicle. Even better, the service was easy to arrange and accommodated my schedule. life of our vehicle. Even better, the service was easy to arrange and accommodated my schedule. More

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Excellent service as always! Appreciate the updates and communication during the service visit. Thanks again! Appreciate the updates and communication during the service visit. Thanks again! More

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Phenomenal service as always! Tom Bennett and his team always provides timely and great service. Tom Bennett and his team always provides timely and great service. More

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Service was very definitely not up to my past experiences with Lexus. Having owned 25 or more Lexus over many years this service appointment was disappointing. with Lexus. Having owned 25 or more Lexus over many years this service appointment was disappointing. More

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They are always extremely professional, on time, and courteous. The best dealership I have ever worked with. courteous. The best dealership I have ever worked with. More

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