Tom Clancy | Page 14

Tom Clancy & Elizabeth Elkerton were big reasons we decided on purchasing our Toyota Highlander.They are very knowledgable, patient, thorough and just exceptionally customer service oriented. They gave decided on purchasing our Toyota Highlander.They are very knowledgable, patient, thorough and just exceptionally customer service oriented. They gave us a great price the first time with no pressure to buy immediately. Very understanding. Made the car buying experience enjoyable with no back & forth price haggling. I would send our friends to them. Excellent sales professionals. I bet they are top producers. John Long More

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We have purchased both a new and a used vehicle from this dealer. Both experiences were fantastic. Our most recent purchase was a used car. There was no pressure. From the iternet team to the floor salesme dealer. Both experiences were fantastic. Our most recent purchase was a used car. There was no pressure. From the iternet team to the floor salesmen to the finance guys and the folks in the service department, this place is first class and customer friendly. We got a good price and great service. If you are looking for a reputable and trustworthy place to purchase, sell, or service your vehicle, you need look no further. This is the spot you want to be. More

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I was extremely pleased with the professionalism of my sales rep (Tom Clancy). I feel that all my questions were answered thoroughly, and I was impressed with Tom's attention to detail...down to setting u sales rep (Tom Clancy). I feel that all my questions were answered thoroughly, and I was impressed with Tom's attention to detail...down to setting up my BlueTooth on the new Camry. This is my second experience with Toyota of Naperville. ( I purchased a 1999 Camry here and returned because of the positive experience I had at that time with Jacob Basathia as my sales rep.) I would definitely recommend Tom and Toyota of Naperville to anyone interested in a polished, easy and no-pressure experience in car buying. A big thanks!!! More

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A Very Good Experience From Start to Finish! I bought A Very Good Experience From Start to Finish! I bought a brand new Highlander and I had a truly great experience all the way through! This is reall A Very Good Experience From Start to Finish! I bought a brand new Highlander and I had a truly great experience all the way through! This is really a top-notch dealership - far better than any of the other dealers I visited in my search process. I worked with Tom Clancy and I visited this dealer several times before I actually purchased the vehicle and each time was a good experience. Tom didn't want to just sell me any car, he wanted to make sure I was getting the right car and was patient with me during the decision-making process. I called before I visited each time and made an appointment, and Tom parked the vehicles that were matching my criteria in front so they were ready for me to test drive when I arrived. We went on several test drives and Tom knew all about the features of each car. I didn't know about the test track in Naperville, but that was pretty neat that I could test drive the cars there. The negotiating process was smooth and up front and they didn't use any gimmicks that seem to be all too common at other dealers these days. I feel like I got a great deal with what they gave me for my trade-in and with what I paid for the new car. On the day that I bought the car, I called ahead again because we had already agreed on a price, and they had everything ready when I arrived and it was a seamless process. I had to meet with several people, as you always do when you buy a car, and every one of them was competent and polite. This dealer seems to have an efficient system in place for purchasing a car, which is a lot different from some of the horror stories I've heard from my friends who recently bought cars from Hyundai and Ford. To top it off, they had my new car washed and spotless by the time I was done with the business part of buying the car. Tom put on my new license plates and even helped me move my stuff from my old car to my new car. Then he showed me how to work all of the features of the new car and even configured my phone for the Bluetooth. I certainly wasn't expecting that buying a car was going to be this enjoyable and smooth. Overall, I give them an A+ and I would highly recommend this dealership. **If possible, try to work with Tom Clancy when you go there because he was very honest and, by far, the best salesperson I've dealt with in a long time! More

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