"Bought my first car last week and it was a great..."
Bought my first car last week and it was a great experience! The sales team at Toyota, Chris and Tom especially, made sure I understood everything throughout the process and that I was getting the best deal. Thanks again Toyota of Naperville!
"Bobby and Tom were great, buying a new 2021 Sienna was a..."
Bobby and Tom were great, buying a new 2021 Sienna was a great experience I would recommend my family and friends to this dealership. I love my new Sienna!!!!
"I went in to return my car since my lease was coming to..."
I went in to return my car since my lease was coming to an end. Both Tim Clancy and Jacub Gawlik were extremely helpful and walked me through the process making it absolutely seamless and quick!
"Harvey and the whole sales team I dealt with made the..."
Harvey and the whole sales team I dealt with made the buying experience very quick and easy. I would without a doubt recommend anyone who wants to buy a Toyota or, any used car, to this dealership.
"Great dealeship... except finance employee"
While overall I'd give a 5 star rating to the staff of Toyota of Naperville, especially to Robin Clark, service manager (who would get a 10 star rating from me if one were available to give... she is wonderful), Erick Heinz, sales manager, and Tom Clancy, salesman... the same cannot be said for Mukesh Mehta, finance manager. He after promising to provide my wife and me with a thumb drive containing all of the documents we signed in front of him at closing, reneged on this, and with the papers he did provide failed to include the documents of ownership which would be required for us to produce in the event of an accident (Tom Clancy called to inform us of this failure, and to advise he was mailing them to us). We were shown carfax maintenance records, by him but NOT provided with copies of them. I'd received paper copies of four documents with our signatures, however had signed or initialed many more. He just seemed to want to get us out of the office as soon as possible.
It is very good experience of buying a car here. The finance team has room to improve.
Tom helped us a lot and he is very patient to us! :)
"A great purchase experience from Tom Clancy. "
I worked with Tom Clancy for over three years and finally made a car purchase. He continued to follow up with me and i wanted to make sure he got the opportunity to sell me a vehicle. As I hoped, the dealer experience was excellent. From finding the right used car, to the test drive, to the negotiation of the right combination of delaer services and finding a fair price point. I would also like to include the prouct specialist, Christofer Velize who helped us walk throught the selling process and helped make sure the car was ready and prepared for delivery. I would also like to thank Samantha Guerru for her help in putting the deal together and taking in my trade ins as part of the deal.
"First Time car buyer"
I went in a couple days ago to look into getting my first new car. Tom Clancy was great! He explained everything very clearly. And answered all of our questions. He wasn't intimidating or pushy at all. He didnt push me into getting a more expensive model or upgrades or anything. He seemed to genuinely care. And Sherri in financing was amazing too! I don't think buying my first car could have gone any smoother, I genuinely appreciate it all. Highly recommend!
Other Employees Tagged:
"Purchasing a new truck"
I purchased my truck from Harvey because I had experience with him beyond his role as a salesperson. I felt confident in what he told me & dealing with him. He knows the product & offers information which is helpful to the customer. I would NOT hesitate to recommend him.
Good sense of humor. This guy helped me a lot during purchasing my new car! He was fridally and talkative person & he decribe all the new functionality in my new car! 5 stars for this guy!