Tom DeFelice | Page 6

John Marchetti was great!!! Having been a loyal Audi customer for 9 years, I decided to check out a BMW, with no real intent of owning one.. The dealership was beautiful Having been a loyal Audi customer for 9 years, I decided to check out a BMW, with no real intent of owning one.. The dealership was beautiful and the sales people were knowledgeable, courteous and friendly. All questions answered and my sales rep was fantastic. John Marchetti handled the sale and was excellent. Zak Guinee, the BMW genius was also excellent. They made the switch to BMW an easy choice. I would highly recommend both and if in doubt, check it out! More

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Wow – your team went above and beyond Tom. Bryan was able Wow – your team went above and beyond Tom. Bryan was able to get Pirelli to cover the tire 100% so I drove away late last night with my car. Thanks Wow – your team went above and beyond Tom. Bryan was able to get Pirelli to cover the tire 100% so I drove away late last night with my car. Thanks for being so responsive and running such an A+ service. Have a great week ! More

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Where do I begin! Circle BMW is the best dealership I have EVER dealt with. CHASTIN is AMAZING!! He was very straightforward, DID NOT, AND I REPEAT DID NOT try to fast talk me. You know the saying that have EVER dealt with. CHASTIN is AMAZING!! He was very straightforward, DID NOT, AND I REPEAT DID NOT try to fast talk me. You know the saying that a lady should never go into a dealership alone. Well I'm not afraid to do anything alone and was ready for the challenge but Chastin was GREAT! He was pleasant, respectful, put effort into making my sale go smoothly. I felt comfortable from the time I spoke with him on the phone. I had spoken to 5 different BMW sales people located in Brooklyn, Queens and various parts of Jersey and none of them enthused me to want to do business with them. When I first saw this dealership online, I said "I'm not driving all the way to Eatontown, NJ". Then I saw the vehicle of choice, with the color and interior I wanted! I called just to see what kind of vibe I would receive with a sales person and God gave me Chastin!!!! When I spoke to Chastin, I could tell that he had experience, loved his job and his aim was to make my experience memorable. He definitely did! So there I was driving all the way to Eatontown, NJ to see this vehicle! I am so happy that I was blessed to make the choice of this dealership. Chastin ensured that all of my requests were met with the vehicle of my choice with no hesitation! He answered any inquiries I had timely. I cannot express enough how pleased I am with Chastin and my experience at Circle BMW. All of the staff at Circle BMW are friendly. When you walk in there is a pleasant receptionist sitting there, smiling which is very important to me. I felt welcomed from the minute I walked in. All staff members speak and acknowledge you when they walk by you with a "Hello" and a smile. Not a phony acknowledgement, but they are genuine. I spoke with Vito in Service, who was very polite and helpful and let me not forget Brian, who gave me an overview and training session of my vehicle. This guy is extremely knowledgeable. He is patient as well because believe me, I had a trillion questions. Coming from a Nissan Maxima to a BMW is a HUGE step! Also, the gentleman who comes out and break down your financing was good. I don't want to give him the wrong name but I think he's the only guy who handles this so you will know him when you meet him :-). He ensured that I received the best possible rate and explained everything to me. Robert Alfonso, the General Sales Manager was also great and assisted in any way he could. On top of that, he has a sense of humor, not at all uptight like most people with a high position and title are, if you know what I mean. :-) I would recommend this dealership to anyone. I have dealt with horrible sales people, people who could care less about pleasing the customer and personally, I have no tolerance for that. My mind was at ease dealing with Circle BMW. Everything fell into place so smoothly and timely with Chastin. It happened so quickly that I didn't know how to react to my purchase at first. I was just surprised. If you're searching for a BMW, find your way to Circle BMW. I won't put other BMW dealerships which I encountered on blast by mentioning their names. I'll be polite, just take my word for it. Circle BMW was well worth the drive and my time. More

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Everything about this dealership is great. Friendly service ALWAYS. Tom is extraordinarily helpful. John in the service department is also fantastic. You are treated as a person and not as a 'sale', service ALWAYS. Tom is extraordinarily helpful. John in the service department is also fantastic. You are treated as a person and not as a 'sale', which is hard to find these days. I will never purchase another car from anywhere else! I highly and strongly recommend Circle BMW. More

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