Tom Duffy | Page 11

THEY ONLY WANT YOUR MONEY (service members: stay away!!!) DO NOT RECOMMEND!!! I would give this place zero stars if I could! I am active duty military stationed in CA. I purchased a 2019 Insight on 10/06/2018 DO NOT RECOMMEND!!! I would give this place zero stars if I could! I am active duty military stationed in CA. I purchased a 2019 Insight on 10/06/2018 to be registered out of state, and I have yet to receive my plates!!!! The dealership messed up the paperwork the first time and it got kicked back from CA DMV; however, I was never notified and didnt hear about it until I called the dealership multiple times since THEY DONT RETURN PHONE CALLS OR EMAILS. I was told that the paperwork needed to be done AGAIN due to THEIR mistake, at the time I was on temporary duty in FL; yet, they expected me to do the paperwork for them and send it back so they can mail it to CA DMV again. Since no cop wanted to do a VIN number verification in FL for a car purchased in NJ to be registered in CA (I explained all this to the dealership and was advised by the finance person to leave Florida out of it), I had to wait until I returned from duty to CA to spend half of my day at DMV. I sent the paperwork to the dealership a day later and they received it the 3rd day as per the post office tracker. THEY LOST my statement of facts, but of course didnt tell me because they waited for me to call and leave voicemails / emails AGAIN MULTIPLE times with no answer. Finally after soooo many attempts I got ahold of the DMV lady who explained that she was told by finance, that I was active duty and did not need the car SO my registration was NOT a priority. Why would someone buy a car to not use it? When I purchased the vehicle, I had mentioned to everyone that I dealt with, about my long commute since I live 1.5 hours from work. Either way, who the xxxx do they think they are to assume that I dont need the car? Also, I agreed to have an extra $1000 tagged on to the loan for DMV fees and I believe that they were purposely taking their time to keep a higher loan balance so that they can keep collecting interest. I have had to do more work than them and they probably gonna charge me their paperwork fee of $175 when in all honesty, they should be paying me for doing most of the work. I have yet to hear from them ONCE AGAIN. I contacted DMV today and they barely received the paperwork, today 01/18/2019 when I literally sent it in November and the statement for the third time around mid December (reminder: they didnt tell me they lost it until I contacted them). I have been on temporary plates for the last 3 months and I had to call and ask for those since they do not give a xxxx about their customers. Finally, I went on their website about a month ago and clicked on "talk to the Vice-president"....well I have yet to hear back about this whole issue, because he doesnt care either. I WILL NEVER purchase another car from this dealership or recommend it to anyone back home in NJ. I have lost all respect for their selfish/careless employees and their leadership (none). More

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The Best Just got my third car from them. I have to say they are the nicest group there. Tom, Chris and Andre were a pleasure to deal with. Just got my third car from them. I have to say they are the nicest group there. Tom, Chris and Andre were a pleasure to deal with. More

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Great experience We have visited the service department and found them to be honest and not trying to push unnecessary repairs. It came time for a new van, and we ga We have visited the service department and found them to be honest and not trying to push unnecessary repairs. It came time for a new van, and we gave them a shot. Mr. Duffy was a great sales rep. He gave us a quick no nonsense price, and a fair trade in value. We had our Odyssey in the color we wanted within a week, and felt comfortable during the entire process. This was a no pressure transaction, and we already know we can trust them for service. Win-win. I would highly recommend Joyce, and look for Mr. Duffy at the first deal on the right. Great guy. More

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Excellent This was the best new car buying experience I ever had. Great service, fair pricing, no pressure,friendly, personable. Tom Duffy great!! Highly recomm This was the best new car buying experience I ever had. Great service, fair pricing, no pressure,friendly, personable. Tom Duffy great!! Highly recommended. Love my new car. More

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Seamless Great team work throughout the dealership. What more can I say. I gave Joyce my bottom deal and they beat it anyway!!!!! Will purchase again from Joyc Great team work throughout the dealership. What more can I say. I gave Joyce my bottom deal and they beat it anyway!!!!! Will purchase again from Joyce!! More

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Awesome Manny and Tom were great. Manny for his salesmanship and caring for my needs; Tom for his patience in showing me how the vehicle operates. Both are Manny and Tom were great. Manny for his salesmanship and caring for my needs; Tom for his patience in showing me how the vehicle operates. Both are gentlemen and I have no doubt I made the right choice More

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Unbeatable price and customer service! Just want to recognize the exceptional experience I had today at Joyce Honda. The price was very fair and the customer service was amazing! We were li Just want to recognize the exceptional experience I had today at Joyce Honda. The price was very fair and the customer service was amazing! We were litterally in and out in less than an hour!! This is a very well run store that is filled with happy associates who clearly like working there and are focused on ensuring each guest has a great experience. Tom Duffy and Manny Paez assisted us with the car purchase and were terrific! The finance manager Paterno Cabrera could not have been nicer, he was a joy to work with! If you are in the market for a new or used car you should deffinetly keep this dealer at the top of your list! Steve Brink More

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from beginning to end - excellent From the time I started looking for my Civic EX, to the end of the purchase, it was a first class experience. I went online and started my search, From the time I started looking for my Civic EX, to the end of the purchase, it was a first class experience. I went online and started my search, I was contacted by Manny Paez the same day. I asked for a quote price that they would sell the car, he quoted me a price, which I thought was reasonable. I made an appointment for the weekend to see and test drive the car. Manny met us and took us to a Salesperson (Tom Duffy) who sold my mom a civic a few years back. That was personalized care. Tom was very friendly, showed us the car we were looking, he was able to find the one we were looking for. He spent time showing us the technology inside the car we were looking into. there was absolutely no pressure from Tom. He made us feel very comfortable. Once we were ready, he moved through the purchasing process smoothly. He took care of the details with our insurance company and help move us through the finance with Steve Owusu. After the papers were all signed, Tom took the time to go over all of the key items that we should be aware of in the car. The overall experience was great. I dreaded going shopping for a car in which you spent close to the entire day in the showroom, but with the team like Manny, Tom and Steve, we were able to get the car we wanted at the price we wanted to pay in the quickest time. Thank you, gentlemen, for all your help. we are really enjoying the car!! George & Reeni More

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It has been an easy and seamless ride with a high end servic This is my second lease with Joyce Honda, always with Tom Duffy. Thank you very much, I am looking forward to make business with you again This is my second lease with Joyce Honda, always with Tom Duffy. Thank you very much, I am looking forward to make business with you again More

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Wonderful Very nice and caring. I would recommend to anyone looking for a car to go to Joyce Honda. I am happy to say I bought my first new car there. Very nice and caring. I would recommend to anyone looking for a car to go to Joyce Honda. I am happy to say I bought my first new car there. More

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