Tom Findley | Page 5

Convenience of Saturday appointment I appreciate the fact I was able to make a call on Thursday for a Saturday appointment. Since I live out of town, that made it convenient for me. I appreciate the fact I was able to make a call on Thursday for a Saturday appointment. Since I live out of town, that made it convenient for me. More

by kdeegan Verified Customer Verified Customer

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Quality experience! Nate was knowledgeable, helpful and efficient. He walked us through the process and explained clearly answering all of our questions. Our experiences Nate was knowledgeable, helpful and efficient. He walked us through the process and explained clearly answering all of our questions. Our experiences was high quality. More

by Carla_Faye Verified Customer Verified Customer

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Great to work with! The whole team was easy to deal with when talking prices. They gave a good fair price right out of the gate no messing around. Will return when we n The whole team was easy to deal with when talking prices. They gave a good fair price right out of the gate no messing around. Will return when we need another automobile. More

by greg334ct Verified Customer Verified Customer

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Great experience worked with Nate on the purchase of my new Rav 4. They made the sales process really quick and easy. Highly recommend purchasing from this dealership. worked with Nate on the purchase of my new Rav 4. They made the sales process really quick and easy. Highly recommend purchasing from this dealership. More

by ERICVD83 Verified Customer Verified Customer

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My first Toyota purchase This was my first time purchasing a Toyota. I have to say the whole experience was nothing but top-notch. Everyone I dealt with was courteous and help This was my first time purchasing a Toyota. I have to say the whole experience was nothing but top-notch. Everyone I dealt with was courteous and helpful. I couldn't be more than happy with my new car. More

by DUSTIN BLATTNER Verified Customer Verified Customer

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Quick, easy, and painless! I was in and out of the department very fast with relative ease. They were never pushing me to do anything more. They told me what would be best for m I was in and out of the department very fast with relative ease. They were never pushing me to do anything more. They told me what would be best for me and how I could make the process super easy. They were extremely nice people and were super friendly also. Great environment and great service department! More

by dockendorfmitchell Verified Customer Verified Customer

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Scam artist, disrespectful, horrible customer service. I brought my Toyota Corolla in for 3 recalls. Airbag, airbag srs module and window bolts. i got a call saying my car was ready to be picked up so i wa I brought my Toyota Corolla in for 3 recalls. Airbag, airbag srs module and window bolts. i got a call saying my car was ready to be picked up so i walked over in the pouring rain on my 30 minute lunch break. When i arrived i stood around while the service salesman frantically rushed around looking for my keys that they had lost but did not want to admit. After they found the keys i was rudely informed that they hadn’t even started working on the car. i asked if they had a shuttle back to my work since it was raining and the service guy said “nobody is available, you can just walk back” at this point i was pretty fed up with the situation. I then asked if it would be completed by the end of the day and he’s said yes. at this point and be been here for almost a hour on my 30 minute lunch break. So i proceeded to ask if they can drop the car off only a few blocks away he said we close at 6 and i work till at least 6:30 everyday, so i asked him if i could pick it a few minutes after 6 and he said“ ”you can pick it up a different day then, when service is open” finally a nice gentleman randy i believe said he wasn’t busy at all and could drop me off he was very nice and respectful and told me that they do drop cars off for customers. After talking with him i ended up getting my dropped off at my place of work. When i got in my car my air bag light was still on. So i called Toyota to explain the situation and one of the sales guys answers the phone and tells me that I’ll be “safe” to drive home with no airbags and to “drive home and come back tomorrow” i kept explaining to him that they just worked on my air bags and now they don’t work and i don’t feel safe to drive with no airbags. I NEVER HAD A AIRBAG LITE ON PRIOR TO THERE SERVICE. Finally after arguing with him i convinced him to give me a loner car. As I’m at the dealership again for the third time in one day, one of there customers is out front screaming at me and being completely disrespectful trying to start a argument. I brushed It off and finally left. the next day i get a phone call telling me the clock spring is broken and i have to pay $505.75 to fix it to shut the airbag light off after they just serviced the F*****G air bags! They kept trying to say it’s not their problem and I’m responsible to fix the faulty part after they did a recall on the parts that had been known to fail “hence the recall”. I got nothing but rude and disrespectful attitudes over the phone. The following day i called 5 times to see what the update was on the car because i was afraid i would get charged a extra day for the loner car. I was constantly told I would be receiving a call within the next hour after calling five times I finally got a hold of someone to call me back and explain what was going on. At this point i finally talked to Ben the service manager. Ben was the only person in the whole dealership to actually give a S**t and actually care about the situation and try to make it right. after another day of not getting anywhere on the situation I resorted to calling Toyota corporate. Ben and Toyota corporate finally agreed that it did not make sense that I had to pay for the faulty part that was due to the airbag recall. They ordered the part in which took a few days understandably over the weekend and got it reinstalled which all is great so far. I was an utter disbelief at how unprofessional, And how disrespectful Saint cloud Toyota was. All they cared about was trying to scam customers and funnel as much money possible into there pockets. The saddest part was I was planning on buying a brand new vehicle the following week from them, but after this experience i have zero respect, for Toyota. I will never be back to Toyota or nor will i ever recommend anyone to step foot in Saint Cloud Toyota. You guys have lost my trust and respect which takes a lot. I just feel so bad for every other person who is afraid to stand up to Toyota for doing what’s right and not to be scammed by dealership politics. More

by brodydedrick Verified Customer Verified Customer

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Service Great service experience! Dan Pope Service Advisor and Jon Viemeister Sales Manager made me feel like family. Keep up the great work. Jim Mc. Would Great service experience! Dan Pope Service Advisor and Jon Viemeister Sales Manager made me feel like family. Keep up the great work. Jim Mc. Would highly recommend More

by jmcclelland007 Verified Customer Verified Customer

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Awesome service Had issues with an add on. Couldn’t get it figured out and they made it right by getting one with the add on working. Awesome to deal with. Will be go Had issues with an add on. Couldn’t get it figured out and they made it right by getting one with the add on working. Awesome to deal with. Will be going back in the future!! Thanks Rob and Tom! More

by Kel32 Verified Customer Verified Customer

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Best easiest car purchase I’ve made Everybody at the dealership knew my name and very courteous helpful knowledgeable professional staff. Will buy a car from them again And will recomm Everybody at the dealership knew my name and very courteous helpful knowledgeable professional staff. Will buy a car from them again And will recommend to all my friends and family More

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