Tom Fratantuono | Page 15

Tom Fratantuono was our salesman for our first, second and now third leased GMC! He is very honest, upfront and listened to our needs! Outstanding customer service and care! Very detail oriented and get and now third leased GMC! He is very honest, upfront and listened to our needs! Outstanding customer service and care! Very detail oriented and gets business accomplished without wasting your time. I recommend you ask for him personally to handle your business! More

Report | Print

Seems like a class dealership. I walked in with a few questions and walked out with a new car. The sales rep. Tom Fratantuono, was very knowledgeable and friendly. Didn’t have to run back and forth to questions and walked out with a new car. The sales rep. Tom Fratantuono, was very knowledgeable and friendly. Didn’t have to run back and forth to the sales manager. He knew what to do. He got me out of my current lease, in order to get into a new lease. Another dealer would not do that. More

Report | Print

Great place to buy a vehicle! Tom is a great person to work with. Laid back and easy process. I will always go back there work with. Laid back and easy process. I will always go back there More

Report | Print

I have been dealing with the dealership for years buying or leasing.l dealt with Tom Fratantuono on my second lease 2020 gmc terrain.As a customer it is a pleasure dealing with Tom Frat.Simply stating I AM or leasing.l dealt with Tom Fratantuono on my second lease 2020 gmc terrain.As a customer it is a pleasure dealing with Tom Frat.Simply stating I AM COMPLETELY SATISFIED. More

Report | Print

Outstanding care and no pressure when buying a vehicle. Go see Tom Fratantuono. He cares about the customers and listens to what you need. Highly recommend Go see Tom Fratantuono. He cares about the customers and listens to what you need. Highly recommend More

Report | Print

Professional People! I just leased a 2020 GMC Terrain. The experience was seamless, and the inventory was great. I dealt with Rick Mignanelli, Tommy Frat and Wayne King - I just leased a 2020 GMC Terrain. The experience was seamless, and the inventory was great. I dealt with Rick Mignanelli, Tommy Frat and Wayne King - all were exceptional, professional and courteous. I will continue to send everyone I know to these polite and knowledgeable people who care about you before, during and after the sale of a vehicle! More

Report | Print

Tom Fratantuono made buying my GMC Sierra easy and painless. From our 1st call to picking up my truck a pleasure. He is Best in Class In Customer Service. Followed up on every little detail which is painless. From our 1st call to picking up my truck a pleasure. He is Best in Class In Customer Service. Followed up on every little detail which is very important to me as a customer. Went though every detail about my Truck. I also want to thank Brad Spencer for sending me to Tom. Before talking to Brad I was going to buy a Ford as had a ford truck most of my life. But after talking to Brad about GMC trucks, I gave Tom a call and I am glad I did. In closing. When you are looking to buy Tom in the Man to see. Tom’s Customer Skills and his Knowledge of what he sells makes the difference. Thanks Mike. More

Report | Print

I have been buying Trucks and Vehicles from Tom Fratantuono of Paul Masse for many years. The Dealership and Tom have been great to work with and I look forward to dealing with them for years to c Fratantuono of Paul Masse for many years. The Dealership and Tom have been great to work with and I look forward to dealing with them for years to come. My latest purchase was a great Mother's Day Present a 2016 Chevy SIlverardo 2500 Duramax Diesel. This truck is awesome and I LOVE Her...Yes Her, please let me introduce "Silvia" More

Report | Print

Great and memorable delivery Tom Frat is a cool professional sales representative. He had everything ready for us when we arrived and we went over everything on our brand new be Tom Frat is a cool professional sales representative. He had everything ready for us when we arrived and we went over everything on our brand new beautiful Buick Encore, and then I went into the finance office and met with Wayne King who handled all of the "paper work with me". I say "Paper" work because they don't actually have you sign using paper. It's all on this amazing touch screen which takes up the entire desk. Everything is crystal clear and enlarged so you can see all of the fine print if you care to read it. He just flips the screen so I could sign and then he flips it so he could witness with his signatures. When we were all done, I saw him wiping down all of the surfaces for Covid, which was so well done and very professional. Then he wiped down this little case with a visor in it so I could see what looked like one of my wife's crystal perfume bottles. But it was a stick which contained all of my paperwork. I couldn't believe it! Real crystal, with a neat Paul Masse logo etched with a laser in the center of the crystal. Imagine that! When I was home later that day I plugged it into my PC...and it lit up! It was really cool. I opened my file of paperwork and there it all was, my signatures and everything. I always hated those cumbersome rolls of paperwork after buying a car. Not at Paul Masse's. This is just one little touch, but it says a lot. It says that the customer experience is everything to them. I love this place! More

Report | Print

I had awesome service ! The car was delivered to my house . He was helpful in taking me step by step in the leasing process . I would highly recommend him ! . He was helpful in taking me step by step in the leasing process . I would highly recommend him ! More

Report | Print