Tom Fratantuono | Page 16

Tom Fratantuono made buying my GMC Sierra easy and painless. From our 1st call to picking up my truck a pleasure. He is Best in Class In Customer Service. Followed up on every little detail which is painless. From our 1st call to picking up my truck a pleasure. He is Best in Class In Customer Service. Followed up on every little detail which is very important to me as a customer. Went though every detail about my Truck. I also want to thank Brad Spencer for sending me to Tom. Before talking to Brad I was going to buy a Ford as had a ford truck most of my life. But after talking to Brad about GMC trucks, I gave Tom a call and I am glad I did. In closing. When you are looking to buy Tom in the Man to see. Tom’s Customer Skills and his Knowledge of what he sells makes the difference. Thanks Mike. More

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I have been buying Trucks and Vehicles from Tom Fratantuono of Paul Masse for many years. The Dealership and Tom have been great to work with and I look forward to dealing with them for years to c Fratantuono of Paul Masse for many years. The Dealership and Tom have been great to work with and I look forward to dealing with them for years to come. My latest purchase was a great Mother's Day Present a 2016 Chevy SIlverardo 2500 Duramax Diesel. This truck is awesome and I LOVE Her...Yes Her, please let me introduce "Silvia" More

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Great and memorable delivery Tom Frat is a cool professional sales representative. He had everything ready for us when we arrived and we went over everything on our brand new be Tom Frat is a cool professional sales representative. He had everything ready for us when we arrived and we went over everything on our brand new beautiful Buick Encore, and then I went into the finance office and met with Wayne King who handled all of the "paper work with me". I say "Paper" work because they don't actually have you sign using paper. It's all on this amazing touch screen which takes up the entire desk. Everything is crystal clear and enlarged so you can see all of the fine print if you care to read it. He just flips the screen so I could sign and then he flips it so he could witness with his signatures. When we were all done, I saw him wiping down all of the surfaces for Covid, which was so well done and very professional. Then he wiped down this little case with a visor in it so I could see what looked like one of my wife's crystal perfume bottles. But it was a stick which contained all of my paperwork. I couldn't believe it! Real crystal, with a neat Paul Masse logo etched with a laser in the center of the crystal. Imagine that! When I was home later that day I plugged it into my PC...and it lit up! It was really cool. I opened my file of paperwork and there it all was, my signatures and everything. I always hated those cumbersome rolls of paperwork after buying a car. Not at Paul Masse's. This is just one little touch, but it says a lot. It says that the customer experience is everything to them. I love this place! More

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I had awesome service ! The car was delivered to my house . He was helpful in taking me step by step in the leasing process . I would highly recommend him ! . He was helpful in taking me step by step in the leasing process . I would highly recommend him ! More

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Test drove a Buick SUV at this dealership, liked it very much, but had another make that we wanted to test drive - the competitors vehicle, while a little less in price, did not come close to the quality of much, but had another make that we wanted to test drive - the competitors vehicle, while a little less in price, did not come close to the quality of the Buick. What really sold us on the Buick Envision however, was the professional sales staff, we dealt with Tom Fratantuono. He took his time explaining the vehicle in detail and gave us several options for leasing. Would highly recommend considering Paul Masse and Tom if you’re looking for a quality vehicle and courteous service! Our last three leases were all Buicks, can’t beat them👍 More

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Leasing new Buick Encore Fantastic dealership salesman Tom was absolutely the best sales person I ever dealt with I’m my 40 years of buying or leasing cars .Tom was friendly a Fantastic dealership salesman Tom was absolutely the best sales person I ever dealt with I’m my 40 years of buying or leasing cars .Tom was friendly and knowledgeable and accommodating.it was a pleasure dealing with him More

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Proud owner of 2020 Encore I've always had complete confidence in Tom Fratantuono in handling my automotive needs. He always makes sure I am completely satisfied! Many thanks, T I've always had complete confidence in Tom Fratantuono in handling my automotive needs. He always makes sure I am completely satisfied! Many thanks, Tom. More

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Easiest transaction yet Tom is a great sales rep, professional, courteous, and most importantly, knowledgeable. He knows the vehicle he's selling. Great! The Sierra is beau Tom is a great sales rep, professional, courteous, and most importantly, knowledgeable. He knows the vehicle he's selling. Great! The Sierra is beautiful and I'd buy another one from Masse again. More

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Incredible Experience The first time i've never had to step foot in a dealership. Due to Covid-19 I was unable to go to the dealership with my children. Tom did everythin The first time i've never had to step foot in a dealership. Due to Covid-19 I was unable to go to the dealership with my children. Tom did everything over the phone, and the finance manager, Wayne King, made sure I knew all of my options. Tom then brought my new Acadia to my house where I took delivery and signed my paperwork. He went over every detail of my new vehicle and made everything so easy. I love my new Acadia and will always recommend doing business with Paul Masse. More

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AWESOME - THIRD VEHICLE LEASED I recently leased another vehicle, this time the GMC Acadia. This is the third lease from this dealership and deal with Tom Frat. Professional in ev I recently leased another vehicle, this time the GMC Acadia. This is the third lease from this dealership and deal with Tom Frat. Professional in every aspect of the transaction. One of my daughters and son-in-law have also dealt with him and have had the same AWESOME experience! More

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