Tom Fratantuono | Page 19

Mr. Frat we did it again! Tom, 50 minutes away from us and we'd follow you further! At this point I've lost count on how many vehicles we've lease from you over the years Tom, 50 minutes away from us and we'd follow you further! At this point I've lost count on how many vehicles we've lease from you over the years, but the straight forward no BS is what we love the best. His patients, straight forward answers and drive to make the purchase easy and convent doesn't hurt either. Tom, we've said it multiple times and hope management knows.. it's you that keeps us coming back and we sincerely appreciate what you do and how you do it. Customer server A+! More

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Car Buying Experience Top to bottom, we had a great car buying experience. There was no time wasted with the normal sales tactics used in other dealerships. Straight and Top to bottom, we had a great car buying experience. There was no time wasted with the normal sales tactics used in other dealerships. Straight and to the point, bottom line pricing, fair trade in value for our car. Vehicle delivery - Tom was very detailed and fantastic explaining all the features of our new car. If you are in the market for a new car, this is the only place you need to go. I cannot speak for the other sales employees but when we buy a new car again, Tom will be our choice! More

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Great experience The representative was very knowledgeable and cared about my needs. The salesman worked with me to get the truck I wanted and a deal that was perfect The representative was very knowledgeable and cared about my needs. The salesman worked with me to get the truck I wanted and a deal that was perfect for my budget. The dealership was clean and very friendly. More

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Phenomenal Salesman Tom was awsome! No pressure, straight forward, explained the car inside and out like a pro! Tom talked to us like we were family and went abo Salesman Tom was awsome! No pressure, straight forward, explained the car inside and out like a pro! Tom talked to us like we were family and went above and beyond any other dealership! Tom is truely an asset to your company and painted the portrait of customer service for all to admire. More

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Fantastic, family like service We had the best experience at Paul Masse GMC South. From meeting Tom, our sales consultant, Bob, for the deal and Nick for the finances, our experienc We had the best experience at Paul Masse GMC South. From meeting Tom, our sales consultant, Bob, for the deal and Nick for the finances, our experience was perfect. From start to finish, it was a simple and easy process. There was no hard sales talks or going back and forth. It was by far the easiest car shopping experience we have ever had. We felt valued, that our needs were met and we couldn’t be happier! If you are in the market for a new vehicle, make sure Paul Masse GMC South is the first stop on your list! More

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Love our new Buick Enclave! Well worth the drive to one of the cleanest, most professional, "you could eat off of the showroom floor dealership" that I've ever been to. From Bob Well worth the drive to one of the cleanest, most professional, "you could eat off of the showroom floor dealership" that I've ever been to. From Bob Masse to Tom Frat, the service and impeccable attention to detail was outstanding. Tom is one of the most knowledgeable sales specialists that I've ever worked with. The sale, registration, the vehicle "walk through" was amazingly easy! If integrity is an important factor in you buying a car, look no further than Masse Buick. And certainly with no pun intended, these guys are hitting it on all cylinders. Thank you Bob and Tom, you have a customer for life! Sincerely, Frank Viola More

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Excellent Tom and all involved made the process of purchasing my new GMC easy!! Was in and out with my new purchase in an hour and 1/2, can’t beat that! Tom and all involved made the process of purchasing my new GMC easy!! Was in and out with my new purchase in an hour and 1/2, can’t beat that! More

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Tom Fratantuono makes the process painless Typical Rhode Islanders we think anything more than 10 minutes drive is far but both my husband and I had no second thoughts about taking the 35 minut Typical Rhode Islanders we think anything more than 10 minutes drive is far but both my husband and I had no second thoughts about taking the 35 minute drive from Cranston to South Kingstown to meet with Tom Fratantuono to purchase my new Buick Cascada. We first met Tom 3 years ago when i was interested in leasing a Cascada. We left the dealership that day with the first Cascada to leave a showroom in RI. A short time later my son needed to purchase a reliable used car and we sent him to Tom. Tom was just as attentive to my son purchasing a used car as he was helping a new car buyer. In that instance both Tom and the other people went above and beyond in helping our son when his credit union botched his paperwork. They got him financing on the spot so he was able to pick up his vehicle without a hiccup. Tom follows up and has even stopped by our house to pick up paperwork or drop off something. i am now driving my newly purchased 2019 Cascada and i highly recommend Tom and Paul Masse. Tom without hesitation really delivers top notch customer service! More

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Professionalism Paul Masse Buick GMC South is an outstanding automobile dealership. Under the leadership of Bob Masse, I have always been treated with the utmost of Paul Masse Buick GMC South is an outstanding automobile dealership. Under the leadership of Bob Masse, I have always been treated with the utmost of respect and fairness. Tom Fratantuono, sales representative has always been there for me. I am in my 4th vehicle with Tom and Bob and have fully appreciated their honesty and their attention to detail motto. I thank all those employees at Paul Masse Buick GMC South, for they are committed to customer service. This auto dealership has employees who like to please the public, they have always had a terrific attitude and greet you with kindness each and every time. I want to express my sincere appreciation for their continued support and care. Kevin D Quinn South Kingstown, RI More

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Happy and Pleasant Experience Very happy with new car. Purchased from Tom Fratantuono. He was very professional, and very patient explaining all the technology I never had before Very happy with new car. Purchased from Tom Fratantuono. He was very professional, and very patient explaining all the technology I never had before. He is extremely customer-oriented, offering to go out of his way if I need anything, even after the purchase. He really does go above and beyond, with no pressure at all. And I love my car. I recommend Tom and Paul Masse Buick to everyone. More

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