Tom Giordano
Tom Giordano at Maplecrest Ford of Mendham

Tom Giordano | Page 2

Dealer Principal

Maplecrest Ford of Mendham

102 East Main Street
Mendham, NJ 07945

Contact Me
5.0
77 Reviews

Dealership Experience

29 yrs, 1 mo

Industry Experience

38 yrs, 9 mos

5.0

77 Reviews

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77 Reviews of Tom Giordano

September 25, 2023

Dealership Rating
Employee Rating

I have been leasing my cars from Maplecrest Ford for many years. Everyone is the dealership are very courteous and helpful. I have been working with James and he is exceptional! He is always willing to help More

by Mary
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Skuraton, Marie Wiggins , David Vorcheimer

August 31, 2023

Dealership Rating
Employee Rating

I was extremely pleased with Mickey. He was very patient and helpful in explaining the vehicle to me. I highly recommend him and the dealership. More

by Jklinglerpanther
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

May 25, 2023

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Employee Rating

We love Tom Giordano and his team at Maplecrest Ford! It is the dealership we use for ourselves and our business. We highly recommend them. More

by JenKell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Micky Hendrick, Marie Wiggins

September 07, 2022

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Great place to do business. I would definitely recommend my salesman, James Skureton. I never felt like he was ever trying to sell me anything and he genuinely seemed to do t More

by chip.ott
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: James Skuraton, Marla Keenan, Marie Wiggins, Olivia DeMattio , Donna Levey, David Vorcheimer

Sep 07, 2022

Maplecrest Ford of Mendham responded

Hi Chip! Thank you for the great review! Drive safe and see you soon. -Marla

April 27, 2022

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Enough is enough! !! Honestly I have had it. I purchased my first new car from Mendham Ford over 30 years ago and back then I would swear this was the best dealer. Toda More

by Nader1101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Donald Duncan , Donna Levey, Mechanics

Apr 28, 2022

Maplecrest Ford of Mendham responded

Dear Mr. Elbassiouny, Thank you for your comments, my apologies for your subpar experience at my store. I understand your frustration, I too am a consumer and appreciate great service. Unfortunately there are circumstances where we are unable to replicate situations when you are experiencing a concern, such as a noise while turning in 4x4-low in snow on a steep driveway. We try our best to diagnose problems but we are unable to dismantle a vehicle to search for a problem we are unable to identify. And with your extended service plan, Ford does not offer an open checkbook to fish around for problems when you feel things should be covered under warranty. There are specific steps we must follow that are dictated by Ford and I’ll guess that goes for all manufacturers. I’m sure you recall the day one of my Master Certified Technicians accompanied you on a ride around Mendham in your vehicle in order to experience your complaint. After traveling over 40mph in 25mph zone through a neighborhood, my tech asked you to slow down. You said you needed to get the truck heated up and only had a short lunch break. When you got onto Mountain Avenue and sped to over 60mph, he ordered you to take him back to the shop immediately. Not good. Regarding your moonroof, we offered the recommended fix from Ford but that was not acceptable to you because it was not covered under warranty and you would have to pay. Regarding your brakes, we do not replace pads if we feel they are not needed. We provide you with a measurement during service and inform you when replacement is necessary. Most customers actually appreciate this. I’m certain if you said, "I want my brake pads replaced regardless of whether I need them or not", I’m sure my staff would have happily accommodated your request. Also, it does not take three months for a service appointment but I understand how stories become more embellished each time they are told. You’ll recall you missed a scheduled appointment which pushed your date back at no fault of ours. Finally Mr. Elbassiouny, my family has been in the automobile business for 59 years and in Mendham for 25 years. Integrity, quality and trustworthiness are things we strive for everyday and I believe that shows in our reputation score, the numerous awards we have won and the number of decades we have successfully served our community. Tom Giordano President

Apr 29, 2022

Nader1101 responded

Dear Tom, First of all, check your records. It did take me 3 months to get an appointment. That was not an embellishment. Secondly, I have to listen to the sunroof every time I drive the car, but if no one test drives the car it’s difficult to replicate anything and plugging into a machine is not going to diagnose that. Regarding the brakes, when they squeal, to me that means they need to be replaced. I brought it in with them squealing and they are still squealing. I don’t appreciate when I ask a dealer to do something specific that I’m willing to pay for and they want to charge me for something else though. The sunroof has a broken piece which should be covered under the extended warranty that I purchased but you wanted to charge $150 to clean and lube the track. I brought the matter directly to your attention but instead of investing and trying to find the truth you immediately defended you mechanics. I would never wrongfully and publicly embellish or be dishonest. So I don’t appreciate the implication. Finally regarding the differential, if you check your records you will find that I brought the truck in three times before they actually repaired the differential and it still is not repaired correctly. That again sir is not an embellishment. As a leader and a fair person instead of taking sides with your mechanics wrongfully you could have had one of your managers drive the car in my presence and tried to resolve the matter. I pass by 2 ford dealers to bring my car to your store and that itself means nothing. Anyway it is obvious you’d rather believe you’re right than actually doing the right thing. Thanks for everything. Nader Elbassiouny

June 25, 2021

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Employee Rating

Bought a 2020 Ford Ranger from Maplecrest recently. Emma Giordano and the team were great. They worked me through all the options, let me test drive the vehicles and once I settled on the Ranger, helped me More

by Mark
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Emma Giordano , Donna Levey

Nov 03, 2021

Maplecrest Ford of Mendham responded

Mark, Congrats on your Ranger! Drive safe and see you soon!

April 13, 2021

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The Maplecrest Ford dealership is the only one I go to - they’re the BEST! Everyone there is so friendly and knowledgeable and they go out of their way to be helpful. I only want to buy Ford automobiles and More

by FordFriends2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Micky Hendrick, Marie Wiggins

Nov 03, 2021

Maplecrest Ford of Mendham responded

Thank you for such a kind review!

April 09, 2021

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Employee Rating

Maplecrest Ford is the standard by which all other dealers should be held. Great service and sales. Emma Giordano was exceptionally outstanding throughout the sales and delivery process. Very patient More

by chancehealy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marla Keenan, Emma Giordano , David Vorcheimer

Nov 03, 2021

Maplecrest Ford of Mendham responded

Thank you Chance!

November 25, 2020

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Employee Rating

3rd car purchased from Maplecrest and second through Emma - highly recommend both for your new lease or purchase. I have referred friends who are equally happy and thankful with the care and attention they r More

by Wads88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 30, 2020

Maplecrest Ford of Mendham responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

September 09, 2020

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This is my third F-150 from Maplecrest Ford. The car buying experience has been great every time. Mickey Hendrick and team makes it special! More

by Jsmallfire18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Micky Hendrick, Marla Keenan

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