Tom Krell | Page 38

My recent purchase experience with Bozard Ford was absolutely amazing! It is refreshing to work with a dealership that is forthright and honest during price negotiations. Tom Krell is a professional, absolutely amazing! It is refreshing to work with a dealership that is forthright and honest during price negotiations. Tom Krell is a professional, friendly and knowledgeable salesman. I contacted Tom via the internet for a price on a 2011 Expedition, his prompt response, honesty, and friendly demeanor was very much appreciated. Upon arriving at the dealership I was greeted by Tom with the expedition waiting by the door for my inspection and test drive. True to his word all pricing was exactly what was presented to me on the phone and internet. We quickly negotiated a fair value for my trade and closed the deal. AJ Miller, financing, did a great job explaining the available warranties and maintenance programs. AJ was instrumental in finding an interest rate lower than my Credit Union’s rate. I appreciate Tom’s and AJ’s professional, personable and caring attitudes.We were well past closing time and they never tried to hurry me through the process, their concern was to ensure I understood everything and was happy. I most highly recommend Bozard Ford to anyone who values customer service and honesty. More

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Tom Krell was highly professional and made the car-buying experience fair, pleasurable and efficient. SInce I was returning from out or town, I did not have my checkbook, and Tom offered to follow me home i experience fair, pleasurable and efficient. SInce I was returning from out or town, I did not have my checkbook, and Tom offered to follow me home in my new (slightly used) Ford Flex, even late on a friday afternoon. I was impressed with Bozard as this was my first purchase from you. I look forward to see if the service dept can match this level of customer service. Ken McCormick More

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Thomas did a wonderful job with helping me. He wasn't pushy whatsoever, and had considered everything I had told him that I was looking for in purchasing a truck. He was very knowledgeable and honest. It pushy whatsoever, and had considered everything I had told him that I was looking for in purchasing a truck. He was very knowledgeable and honest. It was nothing like my past unsatisfying experience with Toyota. I very much appreciate his understanding, help, and time, along with Johns and AJ Millers as well. I am enjoying my vehicle and am very satisfied with it. Thank you! More

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Tom is the very best!! I could not have asked for a more personable salesman to help us purchase our new truck! We are very pleased with our new vehicle and would not recommend anyone but Bozard and Tom Kre personable salesman to help us purchase our new truck! We are very pleased with our new vehicle and would not recommend anyone but Bozard and Tom Krell! More

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I have bought several cars in my life and dealt with many sales people in many cities. In my experience, Tom was professional, friendly, knowledgable, and listen to what my concerns were. His demeanor help t sales people in many cities. In my experience, Tom was professional, friendly, knowledgable, and listen to what my concerns were. His demeanor help the sale go through because he wasn't "pushy." More

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I normally don't take the time to fill out reviews because honestly most of the time the merchants wouldn't want my review. My mother always said (as do I) "if you don't have anything nice to say, the because honestly most of the time the merchants wouldn't want my review. My mother always said (as do I) "if you don't have anything nice to say, then don't say anything at all!" I'm taking the time to write this one because I feel that Tom Krell was an all around great salesperson. Tom was a no pressure type of salesman (which is impossible to find these days) but I think is extremely important. It shows how much he believes in the cars that he's selling and doesn't need to pressure people into buying them which leads to buyer's remorse which leads to a bad taste left in your mouth. He was friendly and professional and addressed every question I had quickly and adequately. I felt the whole dealership had a team mentality and everyone tries to help the customer. I want to add also that I am not the easiest type of customer to deal with, I am extremely meticulous and yet I would recommend Tom and Bozard. More

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I just bought a used 2010 GMC Acadia and am extremely pleased with everyone I worked with and the level of service I received. When I purchased the car there was only one set of keys and my sales rep, To pleased with everyone I worked with and the level of service I received. When I purchased the car there was only one set of keys and my sales rep, Tom Krell, told me he would contact the previous owner and see if they had them. I did not think I was ever going to see that second set but Tom called me a day later and told me he had gotten them from the previous owner. Also, there was an issue with my tag being transferred and I was going to have to come back down to the dealership to pick it up. Tom offered to take the keys and the registration to my wifes' work which is off the next exit north from the dealership. He texted me later to tell me he wouldn't be able to make it up there before she was gone for the day and that he would bring them to my house when he got off work. Keep in mind I live in Julington Creek Plantation which is 35 mins away. Tom was true to his word and brought everything by at around 9pm that evening. In my experience most sales reps after the paperwork is signed tend to disappear. That is not the case with Tom Krell. He has gone above and beyond his responsibilities and I am very pleased. Thanks, David McLaughlin More

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After being unsatisfied with sales at Gary Yeomans Ford, I called Bozard Ford and had the pleasure to speak with Tom Krell. He listened to what I wanted, not what he wanted to sell me. He made the Experi I called Bozard Ford and had the pleasure to speak with Tom Krell. He listened to what I wanted, not what he wanted to sell me. He made the Experience of buying a new car easy and a pleasure. Not only did I buy a new F-150, my son got a new Mustang to. Word of mouth advertising is the best sales tool, that doesn’t cost a thing, unless it is bad. Tom Krell will get my five star rating. Next year it will be time to trade my wife’s 2006 Fusion in for a new one, I will be looking forward to deal with Tom again. More

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I am very with my experience at Bozard Ford. I came in on Saturday morning looking for and hoping to buy a Used Lincoln MKZ that I saw on the internet and which I had seen on the used car lot the night befor Saturday morning looking for and hoping to buy a Used Lincoln MKZ that I saw on the internet and which I had seen on the used car lot the night before. When I got there I didn't see this car anymore. I went inside the showroom and the receptionist called over Tom Krell. Tom was great. He looked for the car which I had wanted and found out that it was being road tested by someone else. This person bought the car I had wanted. Tom was great he found another car which was a Ford Fusion. As it turned out I liked the Fusion even better. Tom knew the Fusion features inside and out. I am very happy with the car and will be coming back to Bozard ford when ready for my next purchase. One last thing. AJ Miller, the finance manager was great too. I feel that I was treated very well and with no high pressure. More

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My car buying experience at Bozard ford was just awesome. I feel very special for the way I was treated. Tom knew every aspect of the Lincoln MKZ, that I purchase and made sure on several occassions that I I feel very special for the way I was treated. Tom knew every aspect of the Lincoln MKZ, that I purchase and made sure on several occassions that I became very knowledgeable with the car and he had the patience of job,while teaching me. From the moment I stepped out of my car it was service with a smile. Tom made me aware that I could call him or come to Bozard to see him if I have any questions or concerns. A few words to sum up Tom, Tustworthy,Organized,Professional,Kind, Dependable and a team player. Everyone that I met when I purchase the car was friendly and willing to assist in any way they could, finance Manager,other salesmen, and service department. What a awesome team of people and I'm sure working there has to be quite rewarding. Best Regards Karen Williams Preston More

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