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Tom Lood
762 Reviews
I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.
Read moreDealership Experience
14 yrs, 3 mos
Industry Experience
38 yrs, 10 mos
762 Reviews
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762 Reviews of Tom Lood
November 09, 2018
Great service It is always easy to have my car serviced at Autohaus. It doesn’t matter if it’s a simple nail in my tire or a regular service, everyone is friendly a It is always easy to have my car serviced at Autohaus. It doesn’t matter if it’s a simple nail in my tire or a regular service, everyone is friendly and helpful. More
by MICGESS
Verified Customer
November 09, 2018
Tom L is always responsive! Excellent and friendly service. Tim and team helped me understand the issues I was experiencing and offered solutions. Appreciate them taking th Excellent and friendly service. Tim and team helped me understand the issues I was experiencing and offered solutions. Appreciate them taking the time to hear me out. More
by GAYLE.BRANKIN
November 07, 2018
Kudos to Service Rep Tom Lood gets high marks for his professionalism, knowledge,warmth, and friendliness. I can always depend on Tom to steer me in the right direction Tom Lood gets high marks for his professionalism, knowledge,warmth, and friendliness. I can always depend on Tom to steer me in the right direction More
by DRPAULK
November 07, 2018
Excellent job Excellent services and people. The dealer is clean. They are providing a loaner car. Complimentary of beverage and small snack are available. Tom is t Excellent services and people. The dealer is clean. They are providing a loaner car. Complimentary of beverage and small snack are available. Tom is the best. More
by KAEWCHICAGO
November 07, 2018
Missing strip by sunroof Tom Lood did an excellent job as he always does. My car was returned clean and Tom went the extra mile as always to address some minor concerns I had Tom Lood did an excellent job as he always does. My car was returned clean and Tom went the extra mile as always to address some minor concerns I had about the interior. Would not trade service consultants! More
by DDUCCI
Other Employees Tagged: Nicholas Maniatis
November 07, 2018
Service Been coming to this location for my entire life. Tom Lood was excellent to work with. Great communication and service. Excellent experience, highly re Been coming to this location for my entire life. Tom Lood was excellent to work with. Great communication and service. Excellent experience, highly re moment. More
by FIELDS.LESLIE
November 02, 2018
Excellent service Tom was very helpful in promptly taking care of a damaged tire. I was in a hurry to get to work. Whole job was done in about 40 minutes 👍👍👍 Tom was very helpful in promptly taking care of a damaged tire. I was in a hurry to get to work. Whole job was done in about 40 minutes 👍👍👍 More
by WMIRZ
November 01, 2018
Customer Service is the name of the game The service folks at Autohaus always go out of their way to insure the best possible customer experience. Loaners are always available, repairs are c The service folks at Autohaus always go out of their way to insure the best possible customer experience. Loaners are always available, repairs are completed when promised, and your car is delivered clean inside and out. More
by JCGREEN.1
Other Employees Tagged: Eddie Garcia , Philip Gagerman
November 01, 2018
Pleasant service experience. Tom and the greeters always make the service experience go as smoothly as possible and as I would expect from a fine, quality MB service facility. Tom and the greeters always make the service experience go as smoothly as possible and as I would expect from a fine, quality MB service facility. More
by WOLF
November 01, 2018
Tom Lood hooked me up Came in for a normal service and advised something didn’t seem right with the sound of the engine. They thoroughly diagnosed the car and found an issu Came in for a normal service and advised something didn’t seem right with the sound of the engine. They thoroughly diagnosed the car and found an issue that would have grenaded the engine if it was left alone. On top of that, they touched up a bunch of rock chips! Definitely worth your while to have your car serviced here. More
by RonnieT
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