Tom Lood
Tom Lood at Autohaus on Edens

Tom Lood

Service Advisor

Autohaus on Edens

1600 Frontage Rd
Northbrook, IL 60062

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4.9
762 Reviews

I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.

Dealership Experience

14 yrs, 3 mos

Industry Experience

38 yrs, 10 mos

4.9

762 Reviews

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762 Reviews of Tom Lood

October 31, 2026

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Autohaus has come through on the two occasions I brought my 450EQS in. The more recent was a pebble being lodged in one of the brake mechanisms . It took one hour to determine and correct. The waiting roo More

by LMILLER1943
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Recommend Dealer
Yes

Other Employees Tagged: Ken Dunaway

October 26, 2026

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Service team was diligent in resolving a complicated problem. Unfortunayly Mercedes seems have to have rushed introducing an electric car without first making sure the technology was designed properly. More

by MWARSHAUER
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Service Communication
Recommend Dealer
Yes

October 20, 2026

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They were quick and communicative while fixing my flat tire and getting my car back to me asap! I’ll keep taking my car here for repairs as long as I live nearby! More

by MEREDITH.S.HYMAN
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Recommend Dealer
Yes

October 19, 2026

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Thoughtful, humane, efficient, competent, timely. Clean, caring, expert, timely, prestige, able, professional, deliberate, articulate, generous More

by CURTMCCRAY
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Recommend Dealer
Yes

October 15, 2026

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Easy access and always work hard to accommodate me in the calendar with a loaner car when needed. Very professional More

by davidcc9
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Recommend Dealer
Yes

October 13, 2026

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Tom is great, I feel well taken care of and communication is healthy and strong More

by dport
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Recommend Dealer
Yes

September 24, 2026

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Great service all over, thank you so much, my service man Tom was great. I will come back to this location. More

by saidnajibi.m
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Recommend Dealer
Yes

Other Employees Tagged: Ethan Andersen

September 14, 2026

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Tom always goes above and beyond, which makes the car maintenance task as smooth as possible. His communication from start to finish is always on point and easy to understand what needs to be done for my More

by Hina Ahad
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Recommend Dealer
Yes

September 05, 2026

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Your car return policy it terrible and a waste of my time needless to say the check over and gas issues. Won’t use that place again. More

by QUIROGAROCKY
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Recommend Dealer
No

August 25, 2026

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You know when you come to Autohaus, everyone will be giving their best. Good service and excellent work. More

by drferguson
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Recommend Dealer
Yes
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