

I have enjoyed 20 years of working as a Mercedes Benz rep and helping people. The genuine feeling of satisfaction after knowing you have helped people needing assistance and being able to put a smile on their face that is priceless.
Read moreDealership Experience
8 yrs, 6 mos
Industry Experience
33 yrs, 1 mo
237 Reviews of Tom Lood
February 26, 2021
"Great car service! Fast repair work and a great car wash...."
- KAREN122762
Great car service! Fast repair work and a great car wash. Waiting area was clean and I could do my work while waiting for my car to be worked on.
Read MoreOther Employees Tagged: Eddie Garcia, Ken Dunaway, Prem Parikh, Cindi Link, Terry Stailey
February 24, 2021
"Tom was excellent. He was honest, informative, helpful..."
- DanielK
Tom was excellent. He was honest, informative, helpful and explained work to be done and recommended upcoming repairs. Service was done in a timely manner. Car wash was fantastic as well.
Read MoreFebruary 24, 2021
"Appointment was easy to make and work was done in timely..."
- DPIERSON0
Appointment was easy to make and work was done in timely fashion. Loaner vehicle was provided. All arrangements effected efficiently, with courtesy and knowledgeable advice.
Read MoreFebruary 19, 2021
"The Service Department is very professional and make..."
- marinahartnett
The Service Department is very professional and make having my car serviced a non issue. Tom Lood always keeps me informed of how my car’s repairs are coming along and my car is always waiting for me when I go to pick it up.
Read MoreOther Employees Tagged: Cindi Link
February 18, 2021
"Tom was extremely professional and helpful for my recent..."
- MARC.KOVARSKY
Tom was extremely professional and helpful for my recent service visit. He explained what needed to be done and communicated throughout the day with updates. Overall great experience!
Read MoreOther Employees Tagged: Cindi Link
February 12, 2021
"Tom Lood is great! Always responsive and courteous. Very..."
- RLUNDIN5
Tom Lood is great! Always responsive and courteous. Very knowledgeable and explains all issues in a manner that is easy to understand. Never feel like he is trying to upsell you on unnecessary repairs. Pleasure to work with!
Read MoreFebruary 03, 2021
"Mr. Lood was very efficient, accommodating, and..."
- 6096333
Mr. Lood was very efficient, accommodating, and personable, especially to an out-of-stater with one burned out headlight bulb and no relationship with Autohaus. His knowledge of my auto's immediate and impending needs was reassuring, and his flexibility made all the difference to me. I also appreciate the Autohaus personnel responsible for the details of me transferring from my auto to the loaner and back -- a friendly and professional bunch of folks. My thanks.
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