Tom Lood
Tom Lood at Autohaus on Edens
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Tom Lood

Service Advisor

Autohaus on Edens

1600 Frontage Rd
Northbrook, IL 60062

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4.9
620 Reviews

I have enjoyed 22 years of working as a Mercedes Benz rep and helping people. The genuine feeling of satisfaction after knowing you have helped people needing assistance and being able to put a smile on their face that is priceless.

Dealership Experience

11 yrs, 8 mos

Industry Experience

36 yrs, 3 mos

4.9

620 Reviews

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620 Reviews of Tom Lood

April 19, 2024

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Employee Rating

I want to thank up for your time ang letting me no the problem I have with my car say strong bother More

by faslang65
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Recommend Dealer
Yes

April 17, 2024

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Great service. Tom Lood is always very helpful and takes time to explain any service or repairs needed. More

by TOMBLVD
Recommend Dealer
Yes

Other Employees Tagged: Cindi Link

April 12, 2024

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Always welcoming and pleasant, I received concerned and helpful assistance. They are also very thorough in service and explanations. More

by SUZIEKING
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Recommend Dealer
Yes

Other Employees Tagged: Cindi Link

April 11, 2024

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Tom Lood was amazing when our windshield needed to be replaced. Great communication from the dealership & great service! More

by Lisilabunski
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Recommend Dealer
Yes

April 08, 2024

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Tom Lood has always been a great communicator and alway has a smile! He has been wonderful to work with over the years. More

by KLANE847
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Recommend Dealer
Yes

April 08, 2024

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Great service, always on time and on point. They provide service that is above and beyond make Autohaus the place to go. More

by SAMUEL.FIFER
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Recommend Dealer
Yes

Other Employees Tagged: Oleg Shmuylovskiy, Ken Dunaway

April 08, 2024

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Tom was excellent in the service department-- so attentive and helpful. I so appreciated his help and responsiveness! More

by INFO@AMERIFLON.COM
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Recommend Dealer
Yes

April 04, 2024

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Very professional, knowledgeable, And the lounge is always stocked with water bottles, bagels and good coffee. Very welcoming, from drop off to pick up. More

by Danielaana
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Recommend Dealer
Yes

April 01, 2024

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Excellent and timely service. All of the services are well explained and documented. Tom Lood is awesome to deal with. Availability of loaner cars is a big plus. More

by KUKUI79
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Recommend Dealer
Yes

March 28, 2024

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Thanks to Tom I went there without appointment to fix side mirror Tom immediately fixed it Thanks More

by amanmd
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Recommend Dealer
Yes
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