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Tom Lood
735 Reviews
I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.
Read moreDealership Experience
13 yrs, 9 mos
Industry Experience
38 yrs, 4 mos
735 Reviews
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735 Reviews of Tom Lood
May 22, 2026
Tom and the service manager were really nice and honored a coupon for me from a different dealership. I really appreciated your help. Thomas is always friendly, and his communication is amazing a coupon for me from a different dealership. I really appreciated your help. Thomas is always friendly, and his communication is amazing More
by NATY137
Verified CustomerOther Employees Tagged: Cindi Link, Nansy Velev
May 13, 2026
I brought my car in because of a small crack in the windshield. It was fixed quickly and I had my car back in a couple of hours. Very efficient service and the technician did a great job! windshield. It was fixed quickly and I had my car back in a couple of hours. Very efficient service and the technician did a great job! More
by DEESPEECH
March 11, 2026
Eddie is awesome, others I interact with less are likely the same. All provided good and timely advice. the same. All provided good and timely advice. More
by pdyaz
Other Employees Tagged: Eddie Garcia, Ken Dunaway, Cindi Link, Jenny Ruiz, Elena Ekosidekas
February 18, 2026
Excellent customer service from everyone I encountered at the service center. My service advisor provided uick and frequent status updates for my vehicle. the service center. My service advisor provided uick and frequent status updates for my vehicle. More
by Z
Other Employees Tagged: Cindi Link, Jenny Ruiz, Elena Ekosidekas
January 29, 2026
I have been coming to Autohaus for well over 20 years. Their service is great and the people who work there are always super nice. In particular, Tom Lood is my service manager. He is awesome, both knowl Their service is great and the people who work there are always super nice. In particular, Tom Lood is my service manager. He is awesome, both knowledgeable and goes above and beyond to help. Cindy Link is also a huge asset. She is so kind and always has a smile on her face. I would highly recommend the dealership to all my friends, family and clients. More
by SUSANMAMAN
Other Employees Tagged: Cindi Link
January 05, 2026
My experience with Tom - from start to finish -was amazing!. He took a situation that would have been stressful and turned it around with his kind and professional service. Thank you so much Tom! amazing!. He took a situation that would have been stressful and turned it around with his kind and professional service. Thank you so much Tom! More
by simsusan
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