Tom Lood

always prompt, efficient and courteous. quality work done on time and. Very thorough and proactive quality work done on time and. Very thorough and proactive More

by BRUCE54 Verified Customer Verified Customer

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I want to start off by saying Tom is amazing. The issue I have is the fact that I was without my car (even though I had a loaner) for over a week. Tom did all he could to make it right for me, The issue I have is the fact that I was without my car (even though I had a loaner) for over a week. Tom did all he could to make it right for me, and at the end of the day all was fixed. I am worried about the long term health of my car as it seems like either the AC or some technical issue with the software always has issues. More

by SAUMILSHETH23 Verified Customer Verified Customer

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The service and sales people are knowledgeable. If an employee is not fully versed on a topic, he or she will politely pause the discussion in order to speak with other employees to learn how to r If an employee is not fully versed on a topic, he or she will politely pause the discussion in order to speak with other employees to learn how to remedy, and explain to me, the current situation. When I have had concern regarding some technical or procedural matter, my service contact or sales person, has satisfied me with a reasonable answer. Autohaus has provided me with the best service of any dealer that I have used over several decades. More

by PSG0 Verified Customer Verified Customer

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Tom was a great service rep. He kept in touch to let me know what was happening. Everything went smoothly and efficiently. He kept in touch to let me know what was happening. Everything went smoothly and efficiently. More

by SIDNEYMATH Verified Customer Verified Customer

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Always outstanding service. Thoughtful, careful, realistic with recommendations for potential needs. Polite and respectful. Direct and clear communication. Much appreciated. Thoughtful, careful, realistic with recommendations for potential needs. Polite and respectful. Direct and clear communication. Much appreciated. More

by AROSE6 Verified Customer Verified Customer

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The service performed by Tom Lood and the entire service team was excellent and timely. team was excellent and timely. More

by WRZ1945 Verified Customer Verified Customer

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Al was very accommodating and answered all my questions regarding my new lease. He was very thorough regarding my new lease. He was very thorough More

by LBAKER230 Verified Customer Verified Customer

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A great facility with excellent personnel that works as a great team. All services were completed in the estimated time. Great explanations of what was needed. great team. All services were completed in the estimated time. Great explanations of what was needed. More

by LCOLLE Verified Customer Verified Customer

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Kind knowable honest clean waiting room. Loaner car. Pleasure to wait for my car to be made perfect Loaner car. Pleasure to wait for my car to be made perfect More

by TERRYMOONS Verified Customer Verified Customer

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I drive from the city because of Tom Lood! He's respectful, knows his stuff, and he and the team are efficient. I'm in an out of there with a loaner, lickety split. Autohaus service departm He's respectful, knows his stuff, and he and the team are efficient. I'm in an out of there with a loaner, lickety split. Autohaus service department has very competitive prices. More

by Suze Verified Customer Verified Customer

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