I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.
Read moreDealership Experience
14 yrs, 3 mos
Industry Experience
38 yrs, 10 mos
762 Reviews
Write a Review762 Reviews of Tom Lood
October 31, 2026
Autohaus has come through on the two occasions I brought my 450EQS in. The more recent was a pebble being lodged in one of the brake mechanisms . It took one hour to determine and correct. The waiting roo my 450EQS in. The more recent was a pebble being lodged in one of the brake mechanisms . It took one hour to determine and correct. The waiting room was very comfortable. More
Other Employees Tagged: Ken Dunaway
October 26, 2026
Service team was diligent in resolving a complicated problem. Unfortunayly Mercedes seems have to have rushed introducing an electric car without first making sure the technology was designed properly. problem. Unfortunayly Mercedes seems have to have rushed introducing an electric car without first making sure the technology was designed properly. More
October 20, 2026
They were quick and communicative while fixing my flat tire and getting my car back to me asap! I’ll keep taking my car here for repairs as long as I live nearby! tire and getting my car back to me asap! I’ll keep taking my car here for repairs as long as I live nearby! More
October 15, 2026
Easy access and always work hard to accommodate me in the calendar with a loaner car when needed. Very professional calendar with a loaner car when needed. Very professional More
Other Employees Tagged: Eddie Garcia, Ken Dunaway, Cindi Link, Jenny Ruiz, Nansy Velev, Leonel Simental
September 24, 2026
Great service all over, thank you so much, my service man Tom was great. I will come back to this location. Tom was great. I will come back to this location. More
Other Employees Tagged: Ethan Andersen
September 14, 2026
Tom always goes above and beyond, which makes the car maintenance task as smooth as possible. His communication from start to finish is always on point and easy to understand what needs to be done for my maintenance task as smooth as possible. His communication from start to finish is always on point and easy to understand what needs to be done for my service needs. Jenny is always personable and kind. I have two Mercedes Benz dealerships nearby but I always go to Autohaus on Edens, because Ken and Tom have always been personable, kind, and lead the team with the highest form of integrity. Truly appreciative! More
Other Employees Tagged: Ken Dunaway, Jenny Ruiz, Nansy Velev

