Tom Lood

I have purchased many cars over the years at Autohause and have always been very satisfied with both the sales experience and any required maintenance service. and have always been very satisfied with both the sales experience and any required maintenance service. More

by NWILNER Verified Customer Verified Customer

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Very pleasant and friendly receptions. Good attendance i don't have anything more to say Good attendance i don't have anything more to say More

by HARENDRA1 Verified Customer Verified Customer

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I lost my dad to Parkinson’s two years ago. After he passed, I drove his beloved Mercedes-Benz GLC 300 home from Arizona, knowing I would keep it because it was his. When I arrived home, I b After he passed, I drove his beloved Mercedes-Benz GLC 300 home from Arizona, knowing I would keep it because it was his. When I arrived home, I began looking for a local dealership and service center. The first available appointment was at Autohaus on Edens, where I met Tom Lood. His name immediately struck a chord—my dad’s name was Tom—but it was his gentle confidence, kindness, and commitment to caring for my car that stayed with me. Tom has continued to take exceptional care of my dad’s Mercedes, and in many ways, that has meant taking care of something deeply meaningful to me. I wouldn’t take it anywhere else. At Autohaus on Edens, I found more than a service center. I found a home. More

by tabithahlong Verified Customer Verified Customer

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very well-run professional dealership. Everyone we came in contact with is knowledgeable and very helpful. Tom Lood is always very helpful and concerned. Everyone we came in contact with is knowledgeable and very helpful. Tom Lood is always very helpful and concerned. More

by NWILNER Verified Customer Verified Customer

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I travel over 30 miles (usually an hour drive time) to go to this dealership because of Tom Lood. Best in the business. to this dealership because of Tom Lood. Best in the business. More

by ritro Verified Customer Verified Customer

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always prompt, efficient and courteous. quality work done on time and. Very thorough and proactive quality work done on time and. Very thorough and proactive More

by BRUCE54 Verified Customer Verified Customer

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I want to start off by saying Tom is amazing. The issue I have is the fact that I was without my car (even though I had a loaner) for over a week. Tom did all he could to make it right for me, The issue I have is the fact that I was without my car (even though I had a loaner) for over a week. Tom did all he could to make it right for me, and at the end of the day all was fixed. I am worried about the long term health of my car as it seems like either the AC or some technical issue with the software always has issues. More

by SAUMILSHETH23 Verified Customer Verified Customer

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The service and sales people are knowledgeable. If an employee is not fully versed on a topic, he or she will politely pause the discussion in order to speak with other employees to learn how to r If an employee is not fully versed on a topic, he or she will politely pause the discussion in order to speak with other employees to learn how to remedy, and explain to me, the current situation. When I have had concern regarding some technical or procedural matter, my service contact or sales person, has satisfied me with a reasonable answer. Autohaus has provided me with the best service of any dealer that I have used over several decades. More

by PSG0 Verified Customer Verified Customer

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Tom was a great service rep. He kept in touch to let me know what was happening. Everything went smoothly and efficiently. He kept in touch to let me know what was happening. Everything went smoothly and efficiently. More

by SIDNEYMATH Verified Customer Verified Customer

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Always outstanding service. Thoughtful, careful, realistic with recommendations for potential needs. Polite and respectful. Direct and clear communication. Much appreciated. Thoughtful, careful, realistic with recommendations for potential needs. Polite and respectful. Direct and clear communication. Much appreciated. More

by AROSE6 Verified Customer Verified Customer

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