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Tom Lood
Tom Lood at Autohaus on Edens

Tom Lood

Service Advisor

Autohaus on Edens

1600 Frontage Rd
Northbrook, IL 60062

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4.9
705 Reviews

I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.

Dealership Experience

12 yrs, 11 mos

Industry Experience

37 yrs, 6 mos

4.9

705 Reviews

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705 Reviews of Tom Lood

June 18, 2025

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Employee Rating

First this dealership sold me my car and then they provided excellent service. I love the fact that they wash my car after service and before they return it to me. More

by harper.chuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Garcia, Ken Dunaway, Cindi Link, John Morsy, Ethan Andersen, Aldo Cordova, Alexander Montoya, Eduardo Garcia Ortiz, Samantha Lewis

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Jun 24, 2025

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with service department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!

June 16, 2025

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My service appointment with Tom Lood went perfectly. Job was done right and car was clean and ready when promised. More

by MUDCARGT
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 24, 2025

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with service department. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!

June 13, 2025

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Very professional thorough and proactive. Service professionals were first class and attentive. Very positive experience More

by BRUCE54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 16, 2025

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with sales. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!

June 09, 2025

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Prompt and thorough service with excellent communication by Tom Lood. I shouldn’t be too surprised that a 5 year-old car needed more than Service A and that it all cost quite a few bucks. It was also very h More

by GORENBERG.K
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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June 04, 2025

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Tom LOOD is the absolute best. He was in constant contact throughout the entire process. More

by Bolgerlaw
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 09, 2025

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with Tom. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!

May 27, 2025

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Employee Rating

Friendly at 8am is always a great start. John was very knowledgeable of my service appointment and offered a courtesy car. I opted to wait it out in the fully stocked lounge. John kept me up More

by Albee Bihis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Mulhern, John Morsy, Patrick Law

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Jun 02, 2025

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience . Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!

May 23, 2025

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Employee Rating

They were responsive and quick and the work completed was excellent. Tom was wonderful to work with. More

by jrpeterson74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cindi Link

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Jun 02, 2025

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience . Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!

May 16, 2025

Dealership Rating
Employee Rating

I come back to this dealership because Tom in service is so helpful. He goes above and beyond. More

by stephanie84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 19, 2025

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with Tom. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!

May 14, 2025

Dealership Rating
Employee Rating

Tom is the best! I schlep from the City to Autohaus because of Tom. He and your team keep our car running in tip top shape. More

by Suze
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 15, 2025

Autohaus on Edens responded

Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with service department and Tom! Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!

April 26, 2025

Dealership Rating
Employee Rating

Both Ken D and Tom L are great at their jobs, offering most excellent service and much appreciated that they met competition on rear tires. More

by BLIEBERMAN428
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ken Dunaway, Cindi Link

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