Tom Lough | Page 9

Leo a great salesman! I'll make the trip from the eastside to deal with Leo and Halleen anyday of the week and twice on Sunday. Leo is a great guy. Dennis I'll make the trip from the eastside to deal with Leo and Halleen anyday of the week and twice on Sunday. Leo is a great guy. Dennis More

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AWESOME I walked into Halleen Kia to get regular maintenance done on my Optima. I mentioned to a service attendant that I wanted to speak with a sales rep ab I walked into Halleen Kia to get regular maintenance done on my Optima. I mentioned to a service attendant that I wanted to speak with a sales rep about my lease coming up soon. Brian was right there and offered his assistance. BrIan was extremely relaxed and was very straight forward with me about my options. I ended up driving a new 2015 Optima off the lot that day. It was a very smooth process. More

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Don't go for an estimate Brought the car in for exhaust system estimate. At the time of dropping the car off I was told the car would need a diagnostic check and that the cost Brought the car in for exhaust system estimate. At the time of dropping the car off I was told the car would need a diagnostic check and that the cost of the test would be deducted if repairs were made. After the car was diagnosed, the repairs were stated to be "very expensive" and refered to a muffler shop. No formal estimate was provided, yet they still provided a bill for diagnosing a mechanical issue. I feel this was unnecessary to diagnose a problem and the service rep should have referred me to a muffler shop if no work was intended to be completed. When I dropped the car off, it would have been a better outcome if I was just referred to a muffler shop. I am very disappointed with this service center and will never step foot into their facility again. I guess the price of losing a customer is $53 and change... More

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