Tom Lough
Tom Lough at Halleen Kia

Tom Lough

Inventory Manager

Halleen Kia

27932 Lorain Rd
North Olmsted, OH 44070

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3.1
83 Reviews

Languages Spoken

English English

3.1

83 Reviews

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83 Reviews of Tom Lough

July 02, 2026

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Employee Rating

They lied about leasing a K4 for $119 a month. It actually is more after all the paperwork is signed. And I purchased online, but they failed to inform me of the outer damage on the vehicle. Do no More

by DanD
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
No

June 08, 2026

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I was told they replaced the spark plugs on my vehicle. A couple months later they needed replaced again. I’m pretty sure they lied to me about replacing the spark plugs the first time. Where is honesty an More

by Brandon S.
Sales Price Transparency
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Purchase Time
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Recommend Dealer
No

June 02, 2026

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Halleen Kia is a disastrous dealership where trust and loyalty are severely broken. Predatory sales tactics and dishonest practices ultimately destroy any hope of building consumer confidence. More

by Sarah C
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
No
Jun 02, 2026

Halleen Kia responded

We are very disappointed to read about your experience. Building long-term trust and consumer confidence is our top priority, and it is clear we missed the mark with you. We want to understand what happened and address your concerns. Please contact our me at ehalleen@halleenkia.com or 216-930-4627 at your earliest convenience so we can discuss this further. Thank you Eric Halleen Pres/GM

May 22, 2026

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They use false CARFAX information to persuade you to purchase a vehicle. This is the type of honesty you receive at Halleen Kia. It reflects on the entire staff and everyone associated with Halleen. You More

by Trent
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
No
May 22, 2026

Halleen Kia responded

Trent all of our CARFAX reports come directly from CARFAX. There is no way to falsify these reports. If you would like to contact me regarding this I would be happy to look into it to see what the issue is. I can be reached at ehalleen@halleenkia.com or directly via phone at 216-930-4627. Thank you and I look forward to speaking with you. Eric Halleen

December 06, 2025

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Halleen Kia North Olmsted is our dealer of choice. Easily schedule appointments on line at our convenience. Everyone in service is very knowledgeable and helpful. In and out with all service comple More

by LeeAnn6113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Don Bazzo, Matt Rogalski, Jimmy Skeens, Jessa Hilliard , Chris Buffington, James Martin, Mark Piccolomini

October 13, 2025

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Best Car. buying experience I ever had, Jenna and Jay in finance were both great. More

by Ed Spisak
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jay Vicario, Jenna Baker

June 16, 2025

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We have been leasing our cars from Halleen Kia North Olmsted for years and will continue to do so. Martial Lester, our Salesman, is so professional courteous and friendly. Easy and straightforward conv More

by LeeAnn6113
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

October 29, 2024

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Employee Rating

Nate was a pleasure to work with. Very patient and reviewed multiple options based on my preferences to meet my price point and expectations. Would recommend and go back next time. Ov More

by Kurt Lukas
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

November 01, 2023

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Employee Rating

I have purchased three vehicles here and get a new salesman every time. They have all been great. Kiyyah was great. More

by marygab43
Recommend Dealer
Yes

Other Employees Tagged: Matt Rogalski, Oleg Gera , Kiyyah Jawad

October 28, 2023

Dealership Rating
Employee Rating

Jim did an excellent job helping me with my first time buying a new car. He went over all the features available on my new car and answered all of my questions. More

by Jason norris
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
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