Tom Matthews
Tom Matthews at Jaguar Land Rover West Columbia

Tom Matthews | Page 10

Senior Service Advisor

Jaguar Land Rover West Columbia

12500 New Car Drive
Clarksville, MD 21029

Contact Me
4.9
116 Reviews

Dealership Experience

12 yrs, 9 mos

Industry Experience

32 yrs, 8 mos

Specialties & Trainings

Land Rover Certified

Jaguar Certified

4.9

116 Reviews

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116 Reviews of Tom Matthews

March 11, 2025

Dealership Rating
Employee Rating

Got me in with no appt. Really was a great surprise. Appreciate them fixing the issue. More

by CHRIS.BEATTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marcus Dominguez , Amber Jenkins, James also is knowledgeable on the sales floor.

February 26, 2025

Dealership Rating
Employee Rating

Tom was very helpful with my situation. Unfortunately, due to issues beyond his control, my vehicle cannot be serviced, Tom was very professional throughout the ordeal. More

by raymond.bowen
Service Price Transparency
Service Communication
Recommend Dealer
Yes

January 23, 2025

Dealership Rating
Employee Rating

Great customer service ! !! I love how willing the team was to assist with the services and making sure all my needs were met! More

by IBRAHIIM.DIAKITE
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

January 21, 2025

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Employee Rating

We have been very pleased with the service department. They are prompt with their repairs. More

by RJMASLO
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

January 10, 2025

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Employee Rating

Amber provided exceptional service by communicating throughout the process.. Thank you very much gh gg More

by kfew
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marcus Dominguez , Amber Jenkins

January 08, 2025

Dealership Rating
Employee Rating

Great service department, no available rentals for extended service was disappointing, still like them a lot. More

by rbutler23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marcus Dominguez , Amber Jenkins

January 05, 2025

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Employee Rating

Experienced associates, welcoming GM, we've bought two vehicles from this dealership and have had two service experiences, all excellent and accommodating. Would recommend for Jaguar, Land Rover, and luxu More

by Todd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Will Brown, Marcus Dominguez, Bradley Mace , Simone Durbin, Aria Teherani

January 03, 2025

Dealership Rating
Employee Rating

We use them for all our service and parts needs and their service is top notch! Would recommend to anyone! More

by MDCC
Service Price Transparency
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Recommend Dealer
Yes

December 31, 2024

Dealership Rating
Employee Rating

Professional, and kept me up to date on the repair every step. The report was very thorough and did not push me to do repairs I can hold off. More

by GWONG65
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Marcus Dominguez , Amber Jenkins

December 28, 2024

Dealership Rating
Employee Rating

The service department provided us with professional friendly service in a timely manner along with very good communication More

by dvmoc1956
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

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