Tom Matthews
Tom Matthews at Jaguar Land Rover West Columbia

Tom Matthews | Page 9

Senior Service Advisor

Jaguar Land Rover West Columbia

12500 New Car Drive
Clarksville, MD 21029

Contact Me
4.9
94 Reviews

Dealership Experience

12 yrs, 3 mos

Industry Experience

32 yrs, 2 mos

Specialties & Trainings

Land Rover Certified

Jaguar Certified

4.9

94 Reviews

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94 Reviews of Tom Matthews

December 21, 2024

Dealership Rating
Employee Rating

Tom, the service manager and his team are fantastic. He is an expert at his craft and honest. More

by EMMANUEL.BAILEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marcus Dominguez , Amber Jenkins

December 19, 2024

Dealership Rating
Employee Rating

Tom always provides excellent customer service. He is very knowledgeable and a delight to work with. More

by Nana O.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 18, 2024

Dealership Rating
Employee Rating

Mr. Tom Matthews was really helpful when I went there. He was knowledgeable and assisted with getting my problem solved in a timely manner! More

by OLANIYITAYO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 15, 2024

Dealership Rating
Employee Rating

Work completed on time & within the estimated time Car returned clean and all repairs completed satisfactorily More

by rginsberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 08, 2024

Dealership Rating
Employee Rating

Great visit- they found the issue and repaired. I was in and out! Great people- Great Service More

by EBARTON10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 04, 2024

Dealership Rating
Employee Rating

This is great place to have your vehicle service! A very courteous and professional team! More

by CARTERLIONEL02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 03, 2024

Dealership Rating
Employee Rating

Tom Matthews and team are great! Very personable and pays attention to detail. As long as my car is under warranty, JLR of Clarksville will have my business! More

by Eddie
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

December 02, 2024

Dealership Rating
Employee Rating

Unprofessional Conduct, Rudeness,Disrespect:,Lost Trust,,,For a dealership, professionalism is crucial for building long-term customer relationships. A courteous and respectful approach ensures custo More

by DANNY1350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Marcus Dominguez , Amber Jenkins

Dec 02, 2024

Jaguar Land Rover West Columbia responded

I am sorry to hear of your experience with us- please call me directly at 443-828-1622 to discuss details and possible remedies.

November 15, 2024

Dealership Rating
Employee Rating

Great Service. Nothing more to say. Don't make me fill this out more or I won't answer. More

by nate.davis1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marcus Dominguez

October 29, 2024

Dealership Rating
Employee Rating

I have always had a pleasant experience, I have been a customer for several years. More

by dls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amber Jenkins

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