Tom Matthews | Page 9
Senior Service Advisor
Jaguar Land Rover West Columbia
12500 New Car Drive
Clarksville, MD 21029
Dealership Experience
12 yrs, 2 mos
Industry Experience
32 yrs, 1 mo
Specialties & Trainings
Land Rover Certified
Jaguar Certified
92 Reviews
Write a Review92 Reviews of Tom Matthews
December 03, 2024
Tom Matthews and team are great! Very personable and pays attention to detail. As long as my car is under warranty, JLR of Clarksville will have my business! Very personable and pays attention to detail. As long as my car is under warranty, JLR of Clarksville will have my business! More
December 02, 2024
Unprofessional Conduct, Rudeness,Disrespect:,Lost Trust,,,For a dealership, professionalism is crucial for building long-term customer relationships. A courteous and respectful approach ensures custo Trust,,,For a dealership, professionalism is crucial for building long-term customer relationships. A courteous and respectful approach ensures customers feel valued, fosters loyalty, and enhances the dealership's reputation. Dealerships should prioritize: Customer Service- Training employees with the skills to handle diverse customer interactions respectfully. Transparency,(which you don't have)Communicate clearly and honestly to build trust. More
Other Employees Tagged: Marcus Dominguez , Amber Jenkins
November 15, 2024
Great Service. Nothing more to say. Don't make me fill this out more or I won't answer. Nothing more to say. Don't make me fill this out more or I won't answer. More
Other Employees Tagged: Marcus Dominguez
October 13, 2024
Professional world class service. I felt like a vip customer . Service was excellent and in a timely fashion I felt like a vip customer . Service was excellent and in a timely fashion More
Other Employees Tagged: Marcus Dominguez
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