Tom McDonald | Page 2

I was in need of an appointment for a recall and was given one for the next day. Very nice staff. Fast and great service. I will recommend and return. given one for the next day. Very nice staff. Fast and great service. I will recommend and return. More

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Horrible Customer Service Scheduled an appointment to get recall issue fixed - I made sure to insist that the part would be there, and they assured me it would. However, when I Scheduled an appointment to get recall issue fixed - I made sure to insist that the part would be there, and they assured me it would. However, when I got my car there it was not and now they want me to reschedule it. I am so confused, as to why you would schedule me to come in for a specific service and not have the part. Tom's explanation "We need the VIN number off the car". Um not a good enough reason, I could have given you the VIN, I have had work done there in the past and you should have my VIN on file. I SPECIFICALLY asked if you would have the part there before I made the appointment. Second - I have been having a similar issue to one I had in the past they fixed, and so they seen the check engine light on and wanted to take a look I agreed seeing I was "getting the recall fixed". When I picked up my car it still has the same issue even after I paid almost $600 for repairs. The worst part is the fact that the whole reason I even brought my car to the dealership is to have the recall fixed, I should have just taken my car to my normal shop where they actually care about customers, and don't try to over charge you. $160 to pull codes on a check engine light?? Never again, I will be sure to bring to a reliable shop, I refused to listen to their lies and be given horrible customer service when you are expected to pay so much extra for services. Customer service - Huge issue with Danielle the cashier. I couldn't find the box to place my keys, when I was leaving my car. The salesman who was standing outside was really nice told me I could leave them with the cashier, he walked me over to the cashier spot, she must have been on break I was told to wait for her that she would be back. I waited about 5 minutes. When she arrived I told her I was trying to give her my keys for service in the morning. She was like you need to put in key box outside. I explained I couldn't find it and asked if she could show me where it was. She rolled her eyes at me and was like I'll do it. More

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Great Experience ! Chris Olson knew his stuff. Every question was answered and he was very exact in describing all of the features of the Grand Cherokee. He was very per Chris Olson knew his stuff. Every question was answered and he was very exact in describing all of the features of the Grand Cherokee. He was very personable and friendly. The entire experience was great. More

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Straight-forward, Personable Sales Team I’ve had a relationship with this dealership since 1993 when so bought a Jeep Wrangler. Straight-forward, personable sales staff and a reliable servic I’ve had a relationship with this dealership since 1993 when so bought a Jeep Wrangler. Straight-forward, personable sales staff and a reliable service team have kept me coming back for 25 year. More

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Finally got my dream car! I went in knowing exactly what I wanted and Tom was very helpful in me driving my Wrangler off the lot. He was very respectful of my time and I his. T I went in knowing exactly what I wanted and Tom was very helpful in me driving my Wrangler off the lot. He was very respectful of my time and I his. Tom was super nice and knowledgable about the vehicle itself. The entire process was quick and Tom was accommodating since it was raining that day. I have already told my friends and family to visit this dealer and Tom in particular as they are in the market for a new vehicle. More

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Honesty and Hassle Free My visit there was very nice was very nice , Mr. Ski was awesome very informative educated me on my Jeep alone with the owner guide. ,He was a perf My visit there was very nice was very nice , Mr. Ski was awesome very informative educated me on my Jeep alone with the owner guide. ,He was a perfect Gentleman. also Mr. Tom in finance was great he was very up front with the cost and payments no hidden agenda, I enjoyed being there and it wasn't a all day event it was stress free. More

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The WALTERS are very appreciative in purchasing our new Dart WE had a great experience at the dealership. Everything went smoothly We thank everyone for their assistance in helping us with paper work in fina WE had a great experience at the dealership. Everything went smoothly We thank everyone for their assistance in helping us with paper work in finalizing our purchase of the new Dart. God Bless you all! More

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Purchase of my new Jeep Cherokee I would total recommend this dealership to anyone looking for a new car. I was in on a Saturday and just looking around to see what they had and a sa I would total recommend this dealership to anyone looking for a new car. I was in on a Saturday and just looking around to see what they had and a salesman asked if he could help and I said I was just looking and they left me alone which was refreshing nothing is more annoying then someone following you around hounding you. Once I have decided on a car I liked I asked for help and Tom came out to help I needed to bring my husband back and the Jim Szatkowski "Ski" helped me since Tom has then gone on vacation. I really enjoyed working with Ski he was very polite fun to talk to and not being pushy. I will recommend this dealership to my friends and co workers. Ski was just great and I believe I got a great purchase. Keep up the great work! More

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My new Jeep I had a great experience and everyone was kind and willing to help. I visited many dealers during my new car search and decide that Naperville could p I had a great experience and everyone was kind and willing to help. I visited many dealers during my new car search and decide that Naperville could provide everything I needed. More

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Great Positive Experience/Excellent Customer Service I had a great salesman Bob Williams that cared about my thoughts and purchase who went above and beyond to meet my car needs and get me in the car tha I had a great salesman Bob Williams that cared about my thoughts and purchase who went above and beyond to meet my car needs and get me in the car that meet my wants and needs. More

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