Tom Patanio | Page 11

Just purchased Our 3rd Subaru from Mike Tillis. Please do not consider anywhere or anyone else! He is superb, definitely understands how a customer should be treated! Will continue to buy from Mike Please do not consider anywhere or anyone else! He is superb, definitely understands how a customer should be treated! Will continue to buy from Mike and pinebelt for many years to come! More

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July 6 2023 I wrote a 1 star review (posted below) This is my update to that. First thing I want to make clear - Mike Rossi (service manager) is a good guy and helped me get done what needed to be done. is my update to that. First thing I want to make clear - Mike Rossi (service manager) is a good guy and helped me get done what needed to be done. For that, I will update the review to 3 stars, only because the bad review I wrote (totally justified) got what needed to be fixed, actually fixed. So for that I think making it 3 stars is fair. Original review - "To start and with all fairness, Stephen (finance manager), Adeeyah + Alma (sales persons) were very nice and i would buy a car from them again. Only if it was at a different dealership! The reason why - I got a "CERTIFIED" used Crosstrek, shortly after i took ownership (like less than 2 weeks) it was back in for service due to noises from multiple areas.. said it was a bearing, a week later i got it back. Drive off the lot, the noise i reported was still there. Go back, tell them, now its a break issue, 2 days later i get it back. Now, 2 weeks later i take it back for more noise. Another brake issue, this time is because "aftermarket" brakes were put on before i took ownership of it. Why would a dealership certify a car with aftermarket parts? Then tell me it's not covered as well as the sound coming from the windshield not being sealed properly, that i mentioned the first time i took it in. Now they tell me that i have had the car a drove it enough that they wont cover anything at all. All the while, from the first day i got it i mentioned all the noises the car was making. They said "it's normal", even when i said it wasn't. NOW they bring up everything i stated before that needs to be fixed but wont honor ANY OF IT! Tom in service i guess is a good guy, dont know him personally, but, after he gave me the ridiculous prices i told him to forget it and that i was never going back there again. So he just gave me the diagnostic bill ($92) for nothing being done and walked away without a word or a care. After this i get a call from a guy named Nick, stating that they want to make everything right and that they will refund my bill for the diagnostic and get the work the car needs clear and taken care of, loaner and the whole bit, only to call me back a few days later and tell me otherwise. PURE xx! Seeing that my wife is in need of a new/newer car, we'll be going elsewhere for sure. Jim Curley or Lester Glenn, whom we have never had any issue with. Cant make a recommendation here due to the service department and constant xx. Also highly considering a formal complaint with corporate customer service. " More

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We are very happy once again with Mike Tillis he was referred to us by a few friends. Never pushy, assisted us in picking up a car in stock that we actually took home same day which was surprising! We w referred to us by a few friends. Never pushy, assisted us in picking up a car in stock that we actually took home same day which was surprising! We were in and out in under a couple hours. More

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I'd considered trading in my 2017 Outback for several months because I was looking for a smaller vehicle. This past week, visited Pine Belt for warranty replacement servicing. While waiting Michael Yurc months because I was looking for a smaller vehicle. This past week, visited Pine Belt for warranty replacement servicing. While waiting Michael Yurcho offered to show me some pre-owned models of several more suitable vehicles. The following day, I ended up purchasing a pre-owned 2021 Impreza. Michael was tremendously patient with me throughout the process as I was not in a position where I had to replace my current vehicle. Rather it was a matter of finding something that was an ideal fit for my needs. Overall, I was pleased with the process. More

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i am always treated like family! Ihave purchased several vehicles here, as have my family and friends. Ihave purchased several vehicles here, as have my family and friends. More

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I purchased the Crosstrek there, however I was in for service. The salesman Mike Tillis actually went out of his way, on his own time to help remove a minor scratch which he knew I really wanted out. service. The salesman Mike Tillis actually went out of his way, on his own time to help remove a minor scratch which he knew I really wanted out. More

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To start and with all fairness, Stephen (finance manager), Adeeyah + Alma (sales persons) were very nice and i would buy a car from them again. Only if it was at a different dealership! The reason manager), Adeeyah + Alma (sales persons) were very nice and i would buy a car from them again. Only if it was at a different dealership! The reason why - I got a "CERTIFIED" used Crosstrek, shortly after i took ownership (like less than 2 weeks) it was back in for service due to noises from multiple areas.. said it was a bearing, a week later i got it back. Drive off the lot, the noise i reported was still there. Go back, tell them, now its a break issue, 2 days later i get it back. Now, 2 weeks later i take it back for more noise. Another brake issue, this time is because "aftermarket" brakes were put on before i took ownership of it. Why would a dealership certify a car with aftermarket parts? Then tell me it's not covered as well as the sound coming from the windshield not being sealed properly, that i mentioned the first time i took it in. Now they tell me that i have had the car a drove it enough that they wont cover anything at all. All the while, from the first day i got it i mentioned all the noises the car was making. They said "it's normal", even when i said it wasn't. NOW they bring up everything i stated before that needs to be fixed but wont honor ANY OF IT! Tom in service i guess is a good guy, dont know him personally, but, after he gave me the ridiculous prices i told him to forget it and that i was never going back there again. So he just gave me the diagnostic bill ($92) for nothing being done and walked away without a word or a care. After this i get a call from a guy named Nick, stating that they want to make everything right and that they will refund my bill for the diagnostic and get the work the car needs clear and taken care of, loaner and the whole bit, only to call me back a few days later and tell me otherwise. PURE BS! Seeing that my wife is in need of a new/newer car, we'll be going elsewhere for sure. Jim Curley or Lester Glenn, whom we have never had any issue with. Cant make a recommendation here due to the service department and constant BS. Also highly considering a formal complaint with corporate customer service. More

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Loved experience at dealership super friendly no pressure atmosphere. Mike is great.. Service is top notch too and lifetime engine warranty how do you beat that!!! atmosphere. Mike is great.. Service is top notch too and lifetime engine warranty how do you beat that!!! More

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Geom is the best sales rep I have ever dealt with. He made everything easy, and he went out of his way to accommodate my needs. Pine Belt Subaru is the best overall dealer whom I have ever dealt with He made everything easy, and he went out of his way to accommodate my needs. Pine Belt Subaru is the best overall dealer whom I have ever dealt with. More

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It is a pleasure to work with Tom. He goes out of his way to be courteous, friendly, and helpful. He is the best He goes out of his way to be courteous, friendly, and helpful. He is the best More

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