Tom Patanio | Page 14

i am always treated like family! Ihave purchased several vehicles here, as have my family and friends. Ihave purchased several vehicles here, as have my family and friends. More

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I purchased the Crosstrek there, however I was in for service. The salesman Mike Tillis actually went out of his way, on his own time to help remove a minor scratch which he knew I really wanted out. service. The salesman Mike Tillis actually went out of his way, on his own time to help remove a minor scratch which he knew I really wanted out. More

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To start and with all fairness, Stephen (finance manager), Adeeyah + Alma (sales persons) were very nice and i would buy a car from them again. Only if it was at a different dealership! The reason manager), Adeeyah + Alma (sales persons) were very nice and i would buy a car from them again. Only if it was at a different dealership! The reason why - I got a "CERTIFIED" used Crosstrek, shortly after i took ownership (like less than 2 weeks) it was back in for service due to noises from multiple areas.. said it was a bearing, a week later i got it back. Drive off the lot, the noise i reported was still there. Go back, tell them, now its a break issue, 2 days later i get it back. Now, 2 weeks later i take it back for more noise. Another brake issue, this time is because "aftermarket" brakes were put on before i took ownership of it. Why would a dealership certify a car with aftermarket parts? Then tell me it's not covered as well as the sound coming from the windshield not being sealed properly, that i mentioned the first time i took it in. Now they tell me that i have had the car a drove it enough that they wont cover anything at all. All the while, from the first day i got it i mentioned all the noises the car was making. They said "it's normal", even when i said it wasn't. NOW they bring up everything i stated before that needs to be fixed but wont honor ANY OF IT! Tom in service i guess is a good guy, dont know him personally, but, after he gave me the ridiculous prices i told him to forget it and that i was never going back there again. So he just gave me the diagnostic bill ($92) for nothing being done and walked away without a word or a care. After this i get a call from a guy named Nick, stating that they want to make everything right and that they will refund my bill for the diagnostic and get the work the car needs clear and taken care of, loaner and the whole bit, only to call me back a few days later and tell me otherwise. PURE BS! Seeing that my wife is in need of a new/newer car, we'll be going elsewhere for sure. Jim Curley or Lester Glenn, whom we have never had any issue with. Cant make a recommendation here due to the service department and constant BS. Also highly considering a formal complaint with corporate customer service. More

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Loved experience at dealership super friendly no pressure atmosphere. Mike is great.. Service is top notch too and lifetime engine warranty how do you beat that!!! atmosphere. Mike is great.. Service is top notch too and lifetime engine warranty how do you beat that!!! More

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Geom is the best sales rep I have ever dealt with. He made everything easy, and he went out of his way to accommodate my needs. Pine Belt Subaru is the best overall dealer whom I have ever dealt with He made everything easy, and he went out of his way to accommodate my needs. Pine Belt Subaru is the best overall dealer whom I have ever dealt with. More

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It is a pleasure to work with Tom. He goes out of his way to be courteous, friendly, and helpful. He is the best He goes out of his way to be courteous, friendly, and helpful. He is the best More

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Geo was very understanding and courteous during my review of vehicles. He was very clear re. Specifics of vehicles as well as prices . I would highly recommend him. of vehicles. He was very clear re. Specifics of vehicles as well as prices . I would highly recommend him. More

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Geo is the best highly recommend for all your car buying needs. My family only deals with Geo. needs. My family only deals with Geo. More

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Michael was very pleasant and helpful throughout the process. The only negative was the amount of time it took to complete the sale (over four hours). process. The only negative was the amount of time it took to complete the sale (over four hours). More

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Exlant customer service and I always feel comfortable with all the team work in every department with all the team work in every department More

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