Tom Peacock | Page 70

Good experience Would like to thank associate James Milton for excellent customer service when I say he went out his way for me . He was very professional... Would like to thank associate James Milton for excellent customer service when I say he went out his way for me . He was very professional... More

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Excellent Customer Services Wow.....I want to take the time out to thank Cedric Liles for his excellent customer service. He were great at getting me into a car that were in my p Wow.....I want to take the time out to thank Cedric Liles for his excellent customer service. He were great at getting me into a car that were in my price range and budget with no problems. I would recommend him to anyone who are looking for a brand new car with great interest in what they want in a car. Thank you so much. More

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Go Visit CEDRICK !!!! Wow. I cant believe cedrick got me approved for a car. He let me know that credit wasn't an issue and got me into a brand new vehicle. Cedrick has the Wow. I cant believe cedrick got me approved for a car. He let me know that credit wasn't an issue and got me into a brand new vehicle. Cedrick has the best smile and the best customer service I've ever seen in a salesman . Nice ,clean ,Professional young man with a bright future in the car business. Go see him he will help you get into your dream car as he did for me ! Thank you guys ! I Highly reccomend going there they work with everyone ! More

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Unexpected!!!!! I went in because of a flyer and came home with a vehicle. My salesman Mr. Ozakpolor was very helpful and he kept my 3 year old nephew entertained. Ev I went in because of a flyer and came home with a vehicle. My salesman Mr. Ozakpolor was very helpful and he kept my 3 year old nephew entertained. Everyone at the dealership was very nice. More

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Incredible!! Stopped by Tom Peacock Nissan just to look. After speaking with Alise Mena my saleswoman, I was absolutely convinced that I wanted this Altima. Well s Stopped by Tom Peacock Nissan just to look. After speaking with Alise Mena my saleswoman, I was absolutely convinced that I wanted this Altima. Well she made it all possible and I couldn’t be happier with my new car!! Thank you Alise!! More

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Will ALWAYS come here! From the moment we walked in we were treated like family! Great service, smooth and easy process simple to follow couldn't ask for more. Will recommen From the moment we walked in we were treated like family! Great service, smooth and easy process simple to follow couldn't ask for more. Will recommend to everyone. Looking for a new car come here Asap. Ask for ALISE MENA she was incredible help and service. More

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Great Customer Service Amazingggg Very tentative, great listener made this sales process easy and simple will buy from her again. Ask for Alise Mena she will give you exceptional servi Very tentative, great listener made this sales process easy and simple will buy from her again. Ask for Alise Mena she will give you exceptional service! HIGHLY RECOMMEND THIS STORE! More

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Online Price is Not Actual Price From the very beginning of the process, this dealership was very unorganized, I was called prior to the visit and told that the vehicle would be ready From the very beginning of the process, this dealership was very unorganized, I was called prior to the visit and told that the vehicle would be ready for me to see. When I got to the dealership the sales associate "Victor" had us running around outside in the cold car lot looking for the vehicle that I was told would be ready for me to see. I went in for a car that was listed on CarGurus.com and when I got into the store there was an extra $4,000 added onto the online price. I believe that they have prices online to reel people in. Once you get to the store they tack on an enormous amount prior to the mandated tax, title and license. Very deceptive, I wish they would put the honest price online instead of something to get my attention, then when I get in-store the original online price was not in the same area at all. More

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BUYER BEWARE (Please Read): Because of my experience with Tom Peacock Nissan, it would be very wise for you to take photos of everything you sign (to make cert (Please Read): Because of my experience with Tom Peacock Nissan, it would be very wise for you to take photos of everything you sign (to make certain they give you ALL those papers afterwards, as they did NOT with me) AND record ALL communications with them (within Texas law)--Otherwise, they might deceive you, as they did me! The ONLY reason I am writing this is because I do not want to be a coward to what I know and to share it--to try to prevent my experience from happening to other prospective Nissan (or any) vehicle buyers. I am a 60 year old female, with disabilities. I did my research of the vehicle and what fees are negotiable, so I could save as much money possible. On my second visit with them, I spent about 8 hours there, trying to get the best deal. I constantly told them I absolutely would not pay nonsense fees. They had four employees working their game with me--or should I say against me: 1. Chris Gates, General Sales Manager: I found him to be extremely manipulative, sly, condescending, and disrespectful. 2. Alfred Garcia, Sales Manager: I found him to lie a lot. However, he was respectful, for the most part. He usually joined Larkin and me in the negotiating. * The above two men were the ones who were really in charge of this transaction. 3. Jonathan Larkin, Salesperson: I found this very young man to be a mere subordinate. When Garcia was not with him, Larkin kept going to Garcia and Gates for answers/advice. Larkin was kind in the beginning but passive-aggressive at the end. 4. Christopher Gomez, Salesperson: When their tactics didn't work, they brought in this guy, to no avail. For the most part, he was professional and respectful. They all did their best at manipulating the numbers in order to confuse me (I have all the paperwork they gave me). However, I kept my focus and would not budge. My hard work paid off--At the end, they took all nonsense fees off, and the total price was $28,477 plus tax. Within a month, I looked at all the paperwork they gave me and realized there was a $349.50 discrepancy, in their favor. I went to the finance manager, Miguel Campos, and related the discrepancy. I showed him the paperwork he gave me, which had no mention of $349.50. He gave me another document, which he said he thought he had given me--AND THERE IT WAS--it showed exactly the $349.50 that I was missing and not shown in the paperwork they gave me the day that I purchased the vehicle. The document Campos showed me stated a Dealer Service Fee of $349.50. I told him I never received that document and asked him what a Dealer Service Fee was. He literally said that the $349.50 Dealer Service Fee was to make up for the incentives that were given to me. I told him they were supposed to subtract it, not add it. Mr. Campos told me to come back on Saturday--He would talk to management regarding this. When I went back, he said that the Dealer Service Fee was a “Dealer Prep Fee.” I told him that is not what he said the first time and told him that is a nonsense fee, which I adamantly stated I would not pay. Hence, they would not give me the $349.50 (plus tax). I went to a friend of mine who works for Ford, and he told me that was a nonsense fee. I also went to Humble Nissan and they also told me that was a nonsense fee. Mr. Campos was honest enough to tell me the truth that the $349.50 was really to make up for the incentives/discounts I received. If he is a genuinely honest person, he will still admit this truth. I don't know how involved Miguel Campos was in the manipulation, besides not giving me the document that stated $349.50. Nevertheless, I found Mr. Campos to be very kind and respectful. Maybe I shouldn’t have, but I trusted him more than any of the others that I dealt with, at Tom Peacock Nissan. However, I know that Chris Gates was involved in manipulating the numbers--till the very end! Joe Garcia, General Manager of that store (not Alfred Garcia): I spoke with him regarding their discrepancy and deception, and he was extremely belittling, rude, very unprofessional, and sounded so uneducated. He was mocking and screaming at me, trying to intimidate me. By the poor and unprofessional way he was talking to me, I gathered Chris Gates (and maybe others) had already talked to him about their $349.50 deception, in lieu of my incentives I received. One Last Note: Do not take possession of your purchased vehicle when it is dark. I did so--and later found minor body damage on it. They did, however, buff out an area of scratches and haphazardly repaired a nick. One other area was not repaired. By the way, this was a “brand new” vehicle, with only 4 miles. THANK YOU FOR YOUR TIME! More

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Enough is Enough!! What more can I say besides this was the straw that broke the camel’s back!! Sonya Gordon very rude, nasty and disrespectful!! Lack customer service s What more can I say besides this was the straw that broke the camel’s back!! Sonya Gordon very rude, nasty and disrespectful!! Lack customer service skills. The entire dealership need to be revamped, staff changed completely and everyone need to attend classes on how to manage, operate, run a business. Learn how to handle, respect, and interact with customers. They change staff constantly. EACH new candidate promising to be better than the previous incumbents. All has failed. You do not openly argue and become belligerent to customers in the presence of those in higher authority and coworkers. She did! That state a lot as to how the business is ran if employees over step their supervisor, not attend meetings, and show no respect at all!! More

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