Tom Peacock | Page 71

Maintenance Quinton Thomas , very good at what he do, If you ever need car service , ask for this person, he will take you from step one all the way thru the end, Quinton Thomas , very good at what he do, If you ever need car service , ask for this person, he will take you from step one all the way thru the end, very patience thanks More

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Peacock Nissan I’m so excited and happy and thankful for Albert Wong over there at peacock Nissan off of 45 north freeway in Houston Texas he help me get a car with I’m so excited and happy and thankful for Albert Wong over there at peacock Nissan off of 45 north freeway in Houston Texas he help me get a car with no hesitation I was very satisfied and I’m loving my new 2018 Nissan Sentra..Brand new only had 29 miles on the vehicle you guys go shop for a car they will get you in with no problem thank you peacock Nissan:) More

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Nightmare I originally wrote a good review about the car buying experience however when I went in for service, it was a complete nightmare. From the very I originally wrote a good review about the car buying experience however when I went in for service, it was a complete nightmare. From the very beginning, no customer service at all a bunch or excuses without hearing me out. I had bought a car last week and it already needed a new tire. I told them to look to make sure it was not a defect and they just kept insisting I needed to pay without even letting me speak. I talk to a manager named Mushtag and he became aggressive and yelled at my father and I. Tina tried to make things better but overall she added more fuel to the fire... she brought me into his office to receive an apology and when I went in there he asked "what do you want from me" and he did see a reason to apology and then began to insult me! He started to question my age and education and then he stated he went to engineering school and said "I am more intelligent than you". Tina and Brandon were in the room and both refused to acknowledge the DISGUSTING way a customer was treated. When I turned to them to say if they heard what was said they acted as if he did not say any of that. I told Mushtag to not question my intelligence or insult me I stated to him I am 20 and already have my Bachelors. At that point the problem went from the car to a personal problem. I was beyond shocked.. did not know it was possible to allow leadership to INSULT customers like that. Even though Chris tried to make it right, and talked to Mushtag and gave excuses for the behavior, it was a forced apology did not mean it whatsoever. I do not recommend this Nissan dealership to anyone because of what happened to me. I like Nissan cars just did not like the disrespect and rude behavior allowed at this one. I will for sure be letting people know what happened to me here at Tom Peacock Nissan and will never spend my money buying a new car again. To wrap it up Mr. Davis in MGMT was the only person I spoke that had sense of what was going on. He was the ONLY one who acknowledged that customers should not be treated that way. As I mentioned, just so shocked and disturbed that this happened and was treated like a piss poor customer. More

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Great Dela Thanks Marvin for your hard work finding the perfect car for us, was a nice experience to work with people like you, we'll definitely return in the ne Thanks Marvin for your hard work finding the perfect car for us, was a nice experience to work with people like you, we'll definitely return in the near future. Great job More

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Nissan service dept Everyone is always very professional and courteous. Quick turn around and service done 100 percent correct. Best part, car is returned washed and clea Everyone is always very professional and courteous. Quick turn around and service done 100 percent correct. Best part, car is returned washed and clean. Very cool! More

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I believe in 2nd chances I arrived to the dealership around 7:30 to get in line for an oil change. There was a guy who was placing pink post it notes on windshields and I was I arrived to the dealership around 7:30 to get in line for an oil change. There was a guy who was placing pink post it notes on windshields and I was number 8. The technician in cubical 8 got me squared away in about 20 minutes. He told me that my car should be ready by 9:47 based on the sign in time. I initially declined the tire rotation due to a previous experience some years back with the workers breaking a lug nut/stud and it having to be ordered to be replaced which meant I would have to come back another time to have it put on. About 3 minutes went by and I went back to Mr. O and told him to go ahead and add it. I sat and waited which seemed like forever. Around 9:49 he came and told me my car was almost ready but that they broke/stripped/did something to (i don't recall exact words used) my lug nut/stud. I told him when I brought it in it was not like that so they needed to fix it. He called parts and then I went to sit back down. About 15 minutes by and then he come back to tell me it will be a little while longer because they had already pulled my car out front and they would need to take it back to the back and put the part on. 1. Why would do half complete the work and NOT replace the lug nut/stud prior to taking my car out and place me at risk of my tire possibly coming off. About 15 minutes later Mr. O comes back and tells me that I will have to pay the cost to replace it since they didn't do the last tire rotation. I explained to him that was unacceptable and that I wanted to speak to a manager. He never brought the manager out Mr. O just came back and told me that he spoke to the manager and I had to pay it. I told him that I no longer wanted to speak to him anymore and that to have them finish my car and provide me with the cooperate number. Once I was finished we go to the check out register and the tall worker that had on a black work shirt had a smug attitude as though I was getting on her nerves when I asked for a manger and the corporate number. I also asked her for the 21 point inspection sheet and it was not provided initially either. She told me she didn't have it and I could google it. She also told me that the manager was busy and unavailable. She went to Mr. O who never brought the paperwork back to me, I had to go an locate him to get it. After looking and not being able to find it, I finally just called the front of the dealership in which I was informed that they did not have a corporate office and were independently owned, but she placed me on hold to get a manager. During this time the smug attitude cashier had some other man who walked up to me while I was on hold, didn't acknowledge who he was, nor did he had on any name tag of any sort. He said, "Hi", and that was it. He stood less than 2 feet away from me with a smirk on his face and looking toward the cashier. Finally I asked him who he was and how could I help him since he didn't say anything when he walked up. He said his name was Jamie and that I was on the phone. Now I was physically holding the phone to my ear but my mouth was NOT moving. Jamie went on to say that had he done the previous work he would have covered it but because he didn't he usually didn't cover it. I explained to him that this had happened with their dealership before which made me very apprehensive about ever returning. I also explained to him that the one time a couple years ago when NTB broke or stripped the nut, they came out and said the same thing BUT they replaced it and didn't charge me for their technicians mistake. The tone in his voice was like a he didn't care BUT i wasn't backing down. After a couple of back and forth he finally just told the cashier to credit it to the shop. As I leaving I look for MR. O because I still hadn't received the inspection report So now almost 3 hour later I finally leave with yet another bad experience with this dealership. Upside to the story: About an hour after I got him Mr. Ron Davis contacted me and identified himself as the new customer service manager. He listened and talked to me as though my small dollar amount spent at his location mattered. I gave him the spill of my experience and he assured me that he would be speaking to those workers involved. The fact that he did a follow up call made me smile as most place don't. It showed that he doesn't consider his customers as just a number actually values good customer service and others experiences. I was very thankful for that. From one manager to another thank you Mr. Davis I truly appreciate your over and beyond service. More

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Termination Invitation isn’t relevant Received an invitation to terminate my lease early for as the letter states “A GUARANTEED UPGRADE”. Not only did they not acknowledge the letter, I en Received an invitation to terminate my lease early for as the letter states “A GUARANTEED UPGRADE”. Not only did they not acknowledge the letter, I ended up upside down in my quote on a new car. Before I leased my current vehicle, I asked and verified with 3 different people that I would not be penalized if I went over my mileage. I knew I would and disclosed that information up front. I was assured and reassured that it would not matter. Today, they depleted the value of my vehicle partly due to the mileage. Which then lead to an outrageous overage amount and a statement that I will not be able to lease again. I will not be doing business there again as I felt like just a number. I will return my vehicle to a different dealership. More

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I feel like I made a good choice I gave this review 5 stars just off the great customer service I got from Mr. Darnell !! He was so funny!! and made me feel comfortable without making I gave this review 5 stars just off the great customer service I got from Mr. Darnell !! He was so funny!! and made me feel comfortable without making me feel like all he wanted was my money.. he was also very patient we me and I really appreciate that I genuinely feel happy with my experience and my decision !!!! More

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purchased a new truck from Darnell Thank You Mr. Darnell for helping myself and my family today to purchase our new pick up. my work family is going to appreciate it for sure Thank You Mr. Darnell for helping myself and my family today to purchase our new pick up. my work family is going to appreciate it for sure More

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Where is JR? I visited the dealership for an oil change and as always expected J.R. to be there (as he is the ONLY SERVICE PERSON) that I deal with after several b I visited the dealership for an oil change and as always expected J.R. to be there (as he is the ONLY SERVICE PERSON) that I deal with after several bad experiences to only learn her is no longer there. I asked for a service manager for an explanation, he was gone for the day. I called Jamie (several times) the very next day to ask about J.R. and Jamie never answered. I asked if he was in for the day., they assured me he was in but just not answering. J.R. is the only reason I returned to the dealership for services. J.R. asked me to give Tom Peacock another chance and if it was not to my satisfaction, I would not have to return. J.R. made my experience a pleasant one every single time. While waiting on my oil change I was sitting next to another customer (who had been waiting 2 hours for an oil change) with the same complaint and question (WHERE IS J.R.)? J.R. was the best service person at Tom Peacock in the last 7-8 years that I have visited the dealership. I assured him if he ever left, I would never return. More

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