Tom Peacock | Page 71

BUYER BEWARE (Please Read): Because of my experience with Tom Peacock Nissan, it would be very wise for you to take photos of everything you sign (to make cert (Please Read): Because of my experience with Tom Peacock Nissan, it would be very wise for you to take photos of everything you sign (to make certain they give you ALL those papers afterwards, as they did NOT with me) AND record ALL communications with them (within Texas law)--Otherwise, they might deceive you, as they did me! The ONLY reason I am writing this is because I do not want to be a coward to what I know and to share it--to try to prevent my experience from happening to other prospective Nissan (or any) vehicle buyers. I am a 60 year old female, with disabilities. I did my research of the vehicle and what fees are negotiable, so I could save as much money possible. On my second visit with them, I spent about 8 hours there, trying to get the best deal. I constantly told them I absolutely would not pay nonsense fees. They had four employees working their game with me--or should I say against me: 1. Chris Gates, General Sales Manager: I found him to be extremely manipulative, sly, condescending, and disrespectful. 2. Alfred Garcia, Sales Manager: I found him to lie a lot. However, he was respectful, for the most part. He usually joined Larkin and me in the negotiating. * The above two men were the ones who were really in charge of this transaction. 3. Jonathan Larkin, Salesperson: I found this very young man to be a mere subordinate. When Garcia was not with him, Larkin kept going to Garcia and Gates for answers/advice. Larkin was kind in the beginning but passive-aggressive at the end. 4. Christopher Gomez, Salesperson: When their tactics didn't work, they brought in this guy, to no avail. For the most part, he was professional and respectful. They all did their best at manipulating the numbers in order to confuse me (I have all the paperwork they gave me). However, I kept my focus and would not budge. My hard work paid off--At the end, they took all nonsense fees off, and the total price was $28,477 plus tax. Within a month, I looked at all the paperwork they gave me and realized there was a $349.50 discrepancy, in their favor. I went to the finance manager, Miguel Campos, and related the discrepancy. I showed him the paperwork he gave me, which had no mention of $349.50. He gave me another document, which he said he thought he had given me--AND THERE IT WAS--it showed exactly the $349.50 that I was missing and not shown in the paperwork they gave me the day that I purchased the vehicle. The document Campos showed me stated a Dealer Service Fee of $349.50. I told him I never received that document and asked him what a Dealer Service Fee was. He literally said that the $349.50 Dealer Service Fee was to make up for the incentives that were given to me. I told him they were supposed to subtract it, not add it. Mr. Campos told me to come back on Saturday--He would talk to management regarding this. When I went back, he said that the Dealer Service Fee was a “Dealer Prep Fee.” I told him that is not what he said the first time and told him that is a nonsense fee, which I adamantly stated I would not pay. Hence, they would not give me the $349.50 (plus tax). I went to a friend of mine who works for Ford, and he told me that was a nonsense fee. I also went to Humble Nissan and they also told me that was a nonsense fee. Mr. Campos was honest enough to tell me the truth that the $349.50 was really to make up for the incentives/discounts I received. If he is a genuinely honest person, he will still admit this truth. I don't know how involved Miguel Campos was in the manipulation, besides not giving me the document that stated $349.50. Nevertheless, I found Mr. Campos to be very kind and respectful. Maybe I shouldn’t have, but I trusted him more than any of the others that I dealt with, at Tom Peacock Nissan. However, I know that Chris Gates was involved in manipulating the numbers--till the very end! Joe Garcia, General Manager of that store (not Alfred Garcia): I spoke with him regarding their discrepancy and deception, and he was extremely belittling, rude, very unprofessional, and sounded so uneducated. He was mocking and screaming at me, trying to intimidate me. By the poor and unprofessional way he was talking to me, I gathered Chris Gates (and maybe others) had already talked to him about their $349.50 deception, in lieu of my incentives I received. One Last Note: Do not take possession of your purchased vehicle when it is dark. I did so--and later found minor body damage on it. They did, however, buff out an area of scratches and haphazardly repaired a nick. One other area was not repaired. By the way, this was a “brand new” vehicle, with only 4 miles. THANK YOU FOR YOUR TIME! More

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Enough is Enough!! What more can I say besides this was the straw that broke the camel’s back!! Sonya Gordon very rude, nasty and disrespectful!! Lack customer service s What more can I say besides this was the straw that broke the camel’s back!! Sonya Gordon very rude, nasty and disrespectful!! Lack customer service skills. The entire dealership need to be revamped, staff changed completely and everyone need to attend classes on how to manage, operate, run a business. Learn how to handle, respect, and interact with customers. They change staff constantly. EACH new candidate promising to be better than the previous incumbents. All has failed. You do not openly argue and become belligerent to customers in the presence of those in higher authority and coworkers. She did! That state a lot as to how the business is ran if employees over step their supervisor, not attend meetings, and show no respect at all!! More

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Recommended I had a wonderful experience an I got what I least expected. Recommend this place to any body looking for nice friendly people they will get you take I had a wonderful experience an I got what I least expected. Recommend this place to any body looking for nice friendly people they will get you taken care of. More

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GREAT EXPERIENCE!!!!!!! I purchased a car from Adrian Branch. It was such a great experience. He made purchasing a car very easy and hassle free. He was very respectful and v I purchased a car from Adrian Branch. It was such a great experience. He made purchasing a car very easy and hassle free. He was very respectful and very patient with me. He really know his job as a salesman. If I’m ever in the need of a vehicle or know of anyone that needs a vehicle I will really recommend Tom Peacock and be sure to tell them to ask for Adrian Branch. Thanks. C’ne Carroll More

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Great Experience I had a great experience at Tom Peacock Nissan. I received custom attention by my representative. Ms. Yamila Florisbello took care about my needs. She I had a great experience at Tom Peacock Nissan. I received custom attention by my representative. Ms. Yamila Florisbello took care about my needs. She explained to me all maintenance to be performed to my Rogue and patiently went through details I insistently asked her. No matter what she provided me with several updates about service being performed and was very knowledgable about mechanics, parts, and procedures. I highly recommend her if you want to experience customized service. More

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Great customer service I went in and was greeted immediately by my salesman Issac Molina. He was not only thorough in the process of my purchase but humorous and profession I went in and was greeted immediately by my salesman Issac Molina. He was not only thorough in the process of my purchase but humorous and professional as well. I’ve never had such a fun buying experience. I highly recommend him and Tom Peacock Nissan. More

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Great experience i read many reviews before coming here and searched for a female salesperson. I saw all of the reviews about Valerie Williams, and I'm so glad I came. i read many reviews before coming here and searched for a female salesperson. I saw all of the reviews about Valerie Williams, and I'm so glad I came. I was not disappointed. She is a great salesperson and really takes the time to understand the customer. I had a car accident and did not plan on needing a car. But she really put me at ease. Thank you so much. If you need to buy a car go see Valerie, she is the best. More

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Maintenance Quinton Thomas , very good at what he do, If you ever need car service , ask for this person, he will take you from step one all the way thru the end, Quinton Thomas , very good at what he do, If you ever need car service , ask for this person, he will take you from step one all the way thru the end, very patience thanks More

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Peacock Nissan I’m so excited and happy and thankful for Albert Wong over there at peacock Nissan off of 45 north freeway in Houston Texas he help me get a car with I’m so excited and happy and thankful for Albert Wong over there at peacock Nissan off of 45 north freeway in Houston Texas he help me get a car with no hesitation I was very satisfied and I’m loving my new 2018 Nissan Sentra..Brand new only had 29 miles on the vehicle you guys go shop for a car they will get you in with no problem thank you peacock Nissan:) More

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Nightmare I originally wrote a good review about the car buying experience however when I went in for service, it was a complete nightmare. From the very I originally wrote a good review about the car buying experience however when I went in for service, it was a complete nightmare. From the very beginning, no customer service at all a bunch or excuses without hearing me out. I had bought a car last week and it already needed a new tire. I told them to look to make sure it was not a defect and they just kept insisting I needed to pay without even letting me speak. I talk to a manager named Mushtag and he became aggressive and yelled at my father and I. Tina tried to make things better but overall she added more fuel to the fire... she brought me into his office to receive an apology and when I went in there he asked "what do you want from me" and he did see a reason to apology and then began to insult me! He started to question my age and education and then he stated he went to engineering school and said "I am more intelligent than you". Tina and Brandon were in the room and both refused to acknowledge the DISGUSTING way a customer was treated. When I turned to them to say if they heard what was said they acted as if he did not say any of that. I told Mushtag to not question my intelligence or insult me I stated to him I am 20 and already have my Bachelors. At that point the problem went from the car to a personal problem. I was beyond shocked.. did not know it was possible to allow leadership to INSULT customers like that. Even though Chris tried to make it right, and talked to Mushtag and gave excuses for the behavior, it was a forced apology did not mean it whatsoever. I do not recommend this Nissan dealership to anyone because of what happened to me. I like Nissan cars just did not like the disrespect and rude behavior allowed at this one. I will for sure be letting people know what happened to me here at Tom Peacock Nissan and will never spend my money buying a new car again. To wrap it up Mr. Davis in MGMT was the only person I spoke that had sense of what was going on. He was the ONLY one who acknowledged that customers should not be treated that way. As I mentioned, just so shocked and disturbed that this happened and was treated like a piss poor customer. More

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