Tom Peacock | Page 72

Nissan service dept Everyone is always very professional and courteous. Quick turn around and service done 100 percent correct. Best part, car is returned washed and clea Everyone is always very professional and courteous. Quick turn around and service done 100 percent correct. Best part, car is returned washed and clean. Very cool! More

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I believe in 2nd chances I arrived to the dealership around 7:30 to get in line for an oil change. There was a guy who was placing pink post it notes on windshields and I was I arrived to the dealership around 7:30 to get in line for an oil change. There was a guy who was placing pink post it notes on windshields and I was number 8. The technician in cubical 8 got me squared away in about 20 minutes. He told me that my car should be ready by 9:47 based on the sign in time. I initially declined the tire rotation due to a previous experience some years back with the workers breaking a lug nut/stud and it having to be ordered to be replaced which meant I would have to come back another time to have it put on. About 3 minutes went by and I went back to Mr. O and told him to go ahead and add it. I sat and waited which seemed like forever. Around 9:49 he came and told me my car was almost ready but that they broke/stripped/did something to (i don't recall exact words used) my lug nut/stud. I told him when I brought it in it was not like that so they needed to fix it. He called parts and then I went to sit back down. About 15 minutes by and then he come back to tell me it will be a little while longer because they had already pulled my car out front and they would need to take it back to the back and put the part on. 1. Why would do half complete the work and NOT replace the lug nut/stud prior to taking my car out and place me at risk of my tire possibly coming off. About 15 minutes later Mr. O comes back and tells me that I will have to pay the cost to replace it since they didn't do the last tire rotation. I explained to him that was unacceptable and that I wanted to speak to a manager. He never brought the manager out Mr. O just came back and told me that he spoke to the manager and I had to pay it. I told him that I no longer wanted to speak to him anymore and that to have them finish my car and provide me with the cooperate number. Once I was finished we go to the check out register and the tall worker that had on a black work shirt had a smug attitude as though I was getting on her nerves when I asked for a manger and the corporate number. I also asked her for the 21 point inspection sheet and it was not provided initially either. She told me she didn't have it and I could google it. She also told me that the manager was busy and unavailable. She went to Mr. O who never brought the paperwork back to me, I had to go an locate him to get it. After looking and not being able to find it, I finally just called the front of the dealership in which I was informed that they did not have a corporate office and were independently owned, but she placed me on hold to get a manager. During this time the smug attitude cashier had some other man who walked up to me while I was on hold, didn't acknowledge who he was, nor did he had on any name tag of any sort. He said, "Hi", and that was it. He stood less than 2 feet away from me with a smirk on his face and looking toward the cashier. Finally I asked him who he was and how could I help him since he didn't say anything when he walked up. He said his name was Jamie and that I was on the phone. Now I was physically holding the phone to my ear but my mouth was NOT moving. Jamie went on to say that had he done the previous work he would have covered it but because he didn't he usually didn't cover it. I explained to him that this had happened with their dealership before which made me very apprehensive about ever returning. I also explained to him that the one time a couple years ago when NTB broke or stripped the nut, they came out and said the same thing BUT they replaced it and didn't charge me for their technicians mistake. The tone in his voice was like a he didn't care BUT i wasn't backing down. After a couple of back and forth he finally just told the cashier to credit it to the shop. As I leaving I look for MR. O because I still hadn't received the inspection report So now almost 3 hour later I finally leave with yet another bad experience with this dealership. Upside to the story: About an hour after I got him Mr. Ron Davis contacted me and identified himself as the new customer service manager. He listened and talked to me as though my small dollar amount spent at his location mattered. I gave him the spill of my experience and he assured me that he would be speaking to those workers involved. The fact that he did a follow up call made me smile as most place don't. It showed that he doesn't consider his customers as just a number actually values good customer service and others experiences. I was very thankful for that. From one manager to another thank you Mr. Davis I truly appreciate your over and beyond service. More

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Termination Invitation isn’t relevant Received an invitation to terminate my lease early for as the letter states “A GUARANTEED UPGRADE”. Not only did they not acknowledge the letter, I en Received an invitation to terminate my lease early for as the letter states “A GUARANTEED UPGRADE”. Not only did they not acknowledge the letter, I ended up upside down in my quote on a new car. Before I leased my current vehicle, I asked and verified with 3 different people that I would not be penalized if I went over my mileage. I knew I would and disclosed that information up front. I was assured and reassured that it would not matter. Today, they depleted the value of my vehicle partly due to the mileage. Which then lead to an outrageous overage amount and a statement that I will not be able to lease again. I will not be doing business there again as I felt like just a number. I will return my vehicle to a different dealership. More

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I feel like I made a good choice I gave this review 5 stars just off the great customer service I got from Mr. Darnell !! He was so funny!! and made me feel comfortable without making I gave this review 5 stars just off the great customer service I got from Mr. Darnell !! He was so funny!! and made me feel comfortable without making me feel like all he wanted was my money.. he was also very patient we me and I really appreciate that I genuinely feel happy with my experience and my decision !!!! More

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purchased a new truck from Darnell Thank You Mr. Darnell for helping myself and my family today to purchase our new pick up. my work family is going to appreciate it for sure Thank You Mr. Darnell for helping myself and my family today to purchase our new pick up. my work family is going to appreciate it for sure More

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Where is JR? I visited the dealership for an oil change and as always expected J.R. to be there (as he is the ONLY SERVICE PERSON) that I deal with after several b I visited the dealership for an oil change and as always expected J.R. to be there (as he is the ONLY SERVICE PERSON) that I deal with after several bad experiences to only learn her is no longer there. I asked for a service manager for an explanation, he was gone for the day. I called Jamie (several times) the very next day to ask about J.R. and Jamie never answered. I asked if he was in for the day., they assured me he was in but just not answering. J.R. is the only reason I returned to the dealership for services. J.R. asked me to give Tom Peacock another chance and if it was not to my satisfaction, I would not have to return. J.R. made my experience a pleasant one every single time. While waiting on my oil change I was sitting next to another customer (who had been waiting 2 hours for an oil change) with the same complaint and question (WHERE IS J.R.)? J.R. was the best service person at Tom Peacock in the last 7-8 years that I have visited the dealership. I assured him if he ever left, I would never return. More

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Excellent service The service center it’s really great Working hard and fast and always explain you what your car needs and excellent service Thank you guys The service center it’s really great Working hard and fast and always explain you what your car needs and excellent service Thank you guys More

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Great Experience Came in to buy a car for my wife and she wasn't able to make it the first time and Darnell didn't pressure me. He was very helpful and we came back th Came in to buy a car for my wife and she wasn't able to make it the first time and Darnell didn't pressure me. He was very helpful and we came back the same day to get the car. It was a great experience. More

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Disappointed and will never buy a piece of paper from againJ This is a letter I sent to BBB concerning a complaint and issue I have been having with a brand new 2017 Rogue I purchased in October 2017. The car ha This is a letter I sent to BBB concerning a complaint and issue I have been having with a brand new 2017 Rogue I purchased in October 2017. The car has been the shop 8 times for various issues from a warped grill, exhaust system, idle twist and adjustment, brakes on three separate occasions, seat sensor reset, rash sensor reset, front end alignment, rotors turned, wheels rotated and this list goes on. I have contacted Nissan Morot credit and their only offer was $1500, or an extended warranty and continued repairs. I reviewed some information pertaining to my 2017 Nissan Rogue. I have another concern that need to be addressed as well. Upon talking to the Salesman with Tom Peacock Nissan I was told the value of my car was decreased at $15,000. The original price was suppose to be 23,000. I questioned this with the finance department. It was stated the increase was due to tax, title and license being added. Considering the fact I was convinced to put more money down to take the balance down to $19,000 which was the price of the original vehicle I went to purchase in the beginning. This really became a concern when I went to the dealership concerning the vehicle after having multiple mechanical problems and defects with the vehicle. I tried to come to a suitable agreement to try and get into another vehicle. This is when I was told the value of the 2017 Nissan Rogue I purchased “priced” at $29000 is valued at market value of $15000. So within 5 months it loss $15000 value? I decided to do some research and read reviews on not only the same vehicle but the dealership as well. It wasn’t surprising. Customers went to the dealership to purchase an advertised automobile but convinced to purchase a better deal on a new car. Some around the same time after the hurricane. Vehicles were overpriced and others went through the similar situation as I encountered. I ended up paying down more on the car than agreed to close the deal. I was given the runaround so many times. The vehicle I wanted was not good. My second option I picked was sold after sitting there 3 ½ hours. I was then passed to the third salesman. I became aggravated with this ping pong episode and was passed on to a different salesman. I was promised the red 2017 Nissan Rogue SE loaded with sunroof and equipped with various amenities. Another hour passed and the sales manager comes in and says sorry but they made a mistake. The other car is sold. The salesman and the sales manager went back and forth arguing about the car. They walk away to come back and say oh we made a mistake. The red car we have is a SE and it cost more. We had the wrong car. Can you put more money down maybe $3000? I dropped in the seat. Are you serious? After all this time. I was literally in tears. Let us check something else out. Don’t worry Ms. Lewis we have the perfect vehicle for you. It’s not what you wanted actually new and cost less. They come back again. We have the perfect car for you. The deal is approved but can you come back tomorrow the banks are closed. We’re going to help you out and let you take the car and complete the paperwork tomorrow. I said I want to see the car. This is when the current car I have was presented to me. I did not feel good about the car because I had been promised so many things in one night. That should have been the red flags to make me not walk away but run. I ended up putting more money down. They knew I was in a bad situation from the beginning. I lost two cars in the flood and the date was about to expire to turn in the rental car the insurance company was paying for. I was in dire need of a car and really at the end of my rope. I was railroaded. I returned to the dealership the first time and asked the salesman Jonathan, that originally sold me the car if Nissan had a return vehicle policy? His reply was no once your purchase a car there’s no returning it back. Who does that?” Followed by a chuckle. I walked away. On a different visit I asked to speak with the sales guy and finance department. The salesman was no longer with the dealership and the entire finance department had changed. The finance guy that completed my contract is no longer with Tom Peacock as well. This entire ordeal has been one big nightmare after the next. After several attempts and several calls among messages left to the General Sales Manager Mr. Gates never replied. This automobile has been one heartbreak after another. I do not want this car neither to deal with this dealership any further. After this experience and reading reviews, complaints and treatment received I do not want to conclude business with them nor Nissan. Bad business practices, defective vehicle and deceptive misleading advertisement from the start. I’m an emotional wreck. Not what they claim to be! Ripoffs, constantly changing employees and not professional. More

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Darnell was great He is so friendly. Great experience. Love everything about him. He showed the Maxima and just did a tremendous job. Everybody needs to work with this He is so friendly. Great experience. Love everything about him. He showed the Maxima and just did a tremendous job. Everybody needs to work with this guy. More

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