Tom Propersi | Page 39

Best Car Buying Experience Tom was extremely knowledgeable and made the car buying experience a cool breeze despite the heat and humidity Tom was patient and made sure I got exa Tom was extremely knowledgeable and made the car buying experience a cool breeze despite the heat and humidity Tom was patient and made sure I got exactly what I wanted. Will be coming back to this location for maintenance. More

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Best car-buying experience I could have dreamed of! This had to be the most user-friendly experience I could have hoped to have in purchasing a new car. The salesman (Tom Propersi) was exactly the kind This had to be the most user-friendly experience I could have hoped to have in purchasing a new car. The salesman (Tom Propersi) was exactly the kind of person my wife and I wanted to work with...friendly, unassuming, patient, and educated on automobiles. He gave us a comprehensive tour of the Honda facility and supplied us with a price quote that was lower than that of the competitors. We will be quick to return to Honda of Naperville/Aurora (and Tom Propersi) when we are in the need of another new car. More

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WOW!! If you are looking for a truly great car buying experience, then Valley Honda is your destination. The moment you walk into the showroom, you realize If you are looking for a truly great car buying experience, then Valley Honda is your destination. The moment you walk into the showroom, you realize that the guest experience is put first. I use the word guest rather than customer, because I felt welcomed and invited. The cleanliness and attention to details showed a high level of standards which meant it translates to how they treat their guests. I knew the moment that I walked in that I wanted to purchase my vehicle from this dealership. Mind you, I have purchased from a BMW, Mercedes, and Cadillac dealership. None came close to the standards at Valley Honda. You would think it simply could not get any better, well it did. Nick Capezio, Sales Manager, made me feel like I was in good hands the moment I he said hello. His demeanor and words translated he wanted to have the opportunity to help with a vehicle purchase. Even on a busy Saturday, I did not feel rushed or pushed while building rapport. After spending time to find out what I was interested in, he paired me up with a fantastic salesperson, Tom Propersi. Tom Propersi again replicated the same attention that Nick did. You can see firsthand the coaching and development from the leadership in the dealership translates to each person in the organization. Tom built the same rapport. Never felt rushed through the entire interaction. He didn’t want to only sell me this car he wanted to build a relationship to sell me all of my future cars as well. The night we purchased the vehicle was seamless. My wife and I found ourselves saying, it’s never been this easy to buy a car. There was no headache, no last minute increases in the payment, and absolutely no confusion. The dealership makes it easy to buy a car. Even though it was the end of the night, Tom took ample time to run through the entire vehicle. We left 100% comfortable using every feature. If you are looking for a dealership to have your best interest in mind then you have found it. From the management to the salesperson, they all care. More

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We Came back for another...and will a third time! Valley Honda gave us the best price when asked. Other dealerships in the area quoted higher prices, then offered to meet Valley Honda's price. I don't Valley Honda gave us the best price when asked. Other dealerships in the area quoted higher prices, then offered to meet Valley Honda's price. I don't play that game. I want a dealership that offers a fair price for both themselves and me. I worked with two sales representatives. The representative that we signed with was able to do so after our first sales rep kept a log noting our needs. This provided a seamless transition between his team members to meet our service needs when we arrived for the purchase. More

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Wonderful car buying experience Tom Propersi is a wonderful salesperson. He was extremely patient, low pressure, friendly, and very knowledgeable about my car. Since I actually pur Tom Propersi is a wonderful salesperson. He was extremely patient, low pressure, friendly, and very knowledgeable about my car. Since I actually purchased my new Fit over several days, my time with him was longer than the average purchaser and he remained totally patient throughout the process. I was indecisive about whether or not to trade in my 2011 Fit or sell it. Ultimately, I did trade it in for a 2015 Fit and was thrilled that the base price had gone up very little since 2011 in spite of all the wonderful improvements. I loved my old Fit, and I love my new Fit. And the service department at Valley Honda has always been exemplary. Kudos to Tom and Valley Honda. More

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Good service Good.. We were comfortable in asking questions and answers . All together it is a good experience. There is always a room for improvement for new pers Good.. We were comfortable in asking questions and answers . All together it is a good experience. There is always a room for improvement for new person compared to senior. More

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Excellent service Tom did a great job showing the car. Very low pressure. He was very thorough going over every detail of the car. He was very helpful and patient. I Tom did a great job showing the car. Very low pressure. He was very thorough going over every detail of the car. He was very helpful and patient. I would absolutely recommend him for anyone. More

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EXCELLENT CUSTOMER SERVICE/TOM PROPERSI Valley Honda is very lucky to have a Sales Consultant like Tom Propersi. He was very knowledgeable, professional and most important very honest. Tom w Valley Honda is very lucky to have a Sales Consultant like Tom Propersi. He was very knowledgeable, professional and most important very honest. Tom was the best sales consultant that I have dealt with and because of him I will be a loyal customer of Valley Honda. Thanks! Patti More

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Awesome Customer Service - Tom Propersi!! Thank You Tom and Nick! You made our whole experience easy and made us feel comfortable. Tom you thought of everything and took care to show us ev Thank You Tom and Nick! You made our whole experience easy and made us feel comfortable. Tom you thought of everything and took care to show us every option available. You took time to make sure we understood everything and even showed us how to program and use our new CR-V. Not one detail was missed especially at the final inspection, you were quick to make sure the car was perfect before letting us drive off. I would recommend you and Valley Honda to all our friends and family- you guys really understand true customer service - YOU ROCK! More

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Good team effort Tom Propersi figured out what I was looking for in a car, and he earned my trust by explaining the engineering and reputation that I could rely on fro Tom Propersi figured out what I was looking for in a car, and he earned my trust by explaining the engineering and reputation that I could rely on from Honda. At the time of sale, Tom was wrapped up with another customer, so he asked Bill Terhorst to step in. Bill finished the job like a pro. More

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